SUMMARY

• Business Analysis: 8+ years of experience with strong background on web based applications. In depth knowledge on the online application processes encompassing different products and services.
• SDLC: Thorough understanding of Software Development Life Cycle (SDLC); involved in all phases from planning to the implementation stage. Experienced in Agile methodology.
• Data Modeling: Strong experience in data modeling, Entity Relationship diagram, Data Flow diagram, normalization, Physical and logical data modeling
• Financial Analysis: Proficient in financial, banking and trading concepts
• Experienced in transitioning web based applications into new systems while mimicking as well as enhancing the existing functionality.
• Expertise in defining scope of projects based on gathered business requirements including documentation of constraints, assumptions, business impacts, project risks & scope exclusions.
• Acted as liaison between management and development team for requirements.
• Expert in working with Subject Matter Experts (SME’s) across each group during entire SDLC.
• Expertise with documenting Business Requirements Document (BRD), Use Case Specifications and Functional Specifications and Unified Modeling Language (UML) diagrams (Use Cases, Activity, and Sequence) and Requirement Management Tools
• Proficient in developing Use Case Diagrams, Flowcharts Behavior Diagrams (Sequence diagrams and Activity diagrams) based on UML methodology using MS Visio.
• Experienced in facilitating and conducting Joint Application Design (JAD), interviews, workshops and requirement elicitation sessions with end-users, clients and stakeholders.
• Experience performing business process analysis, enhancements and gap analysis.
• Documented the business use cases based on requirements and objectives
• Experience in gathering requirements for “off the shelf” applications
• Collaborated with developers, quality assurance, production support, and end users to provide business direction on system analysis, design, development, testing and deployment.
• Solution oriented Business Analyst seeking to contribute critical thinking and planning skills to enhance quality, effectiveness and productivity
• Exceptional ability to quickly master new concepts, excellent communicational, organizational and interpersonal skills, strong analytical and problem solving skills.
• Proficient in UAT (User Acceptance Testing)

SKILLS

Business Skills

• Requirements Gathering
• Business Process Research, Analysis and Documentation
• Use Case modeling and analysis
• Functional Requirements gathering
• JAD sessions
• Gap Analysis, SWOT Analysis

Technical Skills

Front End Tools

MS Visio, MS Project, MS PowerPoint, IBM Requisite Pro

Languages

C, HTML, Java, SQL

Database

MS-Access, SQL Server

Web Technologies

HTML, VB Script

Processes

Use Cases, Workflow, Dataflow

Office Tools

Microsoft Office Suite (Word, Excel, Access, PowerPoint and Outlook)

Reporting Tools

Crystal Reports, Rational Clear Quest

Operating Systems

Windows XP, Windows 98/2000, Windows Vista

Networking Tools

CCNA certified

Professional Experience

Confidential, Minneapolis, MN Mar 2011 to Present
Business Analyst

Confidential, is the 5th largest commercial bank in the United States. The company provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions. This project involves development and enhancement of the internet channel of the bank.
Responsibilities:

• Worked with Subject Matter Experts (SME) in Finance, Commercial and Personal banking to document existing business processes
• Performed Fit-Gap Analysis and gathered functional and non functional requirements based on interactions with process owners & stakeholders.
• Gathered requirements for software to be built in house as well as “off the shelf” software, “Corillian” used in banking
• Tested the application using functional and regression testing
• Facilitated Joint Requirements Planning (JRP) sessions between technical, business and regulatory teams to ensure that requirements were being met, and to resolve issues during the development phase.
• Responsible for Requirements gathering, Scope Analysis, designing and reviewing BRD
• Conducted sessions for understanding business expectations and gathering requirements from various SMEs
• Followed Agile methodology for certain projects
• Facilitated and participated in Joint Application Development (JAD) sessions for communicating and managing expectations with the business users and end users.
• Created Business Requirement Documents and Use cases and conducted walkthrough with the business owners and took sign-off.
• Created Process Flows and UML diagrams using Visio
• Reviewed BLAT test cases
• Identified and documented the Business Rules that would affect the application
• Updated the requirement documents as per the Process Change Requests
• Participated in Defect Review meetings as required to clarify requirements

Confidential,Aliso Viejo, CA
Business Analyst May 2010 & Feb 2011

Worked on a Data Warehouse project that was designed to be the primary vehicle to source data into Finance and to be the main repository for Financial Management the multiple source systems. and all internal applications such as fixed income, Commercial Banking, Risk group, derivatives, FX, equities, compliance & regulatory reporting (Basel engine-RWA). The project included the data cleansing and the ETL process to load data into the central data repository.
Responsibilities:

• Interacted with the SMEs (Subject Matter Experts) and stakeholders to get a better understanding of client business processes and gathered and analyzed business requirements.
• Analyzed the current business processes and the systems and designed the ‘To Be’ process models and workflow analysis.
• Attended Basel II training session conducted by legal and compliance department.
• Gained understanding of RWA calculations including operational risk, credit risk, probability, exposure and loss given default.
• Facilitated JAD sessions to organize and understand Business requirements and Functional specifications.
• Developed Use Cases and prepared Use Case specification document.
• Involved in identifying the business rules and constraints and also responsible for assisting in project management functions.
• Developed and maintained the project plans and WBS, tasks and their schedules along with their statuses.
• Participated in the Bug Review meeting to discuss the outstanding issues.
• Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the end-users to gather key issues involved in the project.
• Transformed Specifications to development team and worked closely to handle minor and major faults.
• Participated in Quality Assurance and control meetings such as test strategy, test methodology and test plan meetings. Assisted QA team in system and integration testing.

Confidential,Westervile, OH Jan 2009 & Apr 2010
Business Analyst

Worked on a project regarding automated claims processing. The requirement was to integrate and upgrade the claims processing system and various disparate systems on a common environment to enhanced CRM by providing real time monitoring and services for their auto insurance division. The project covered the integrating of all the disparate systems into one synchronized system, providing remote access through a web interface and maintaining the infrastructure required for these systems.
Responsibilities :

• Dealt with the products like Auto ,Home, Umbrella, Health, Life, Annuities, Business and Travel Insurance
• Analyzed the clients systems and business processes to address all aspects of the claim processing life cycle, starting from identifying a claim right up to closure.
• Established a business analysis methodologyand helped construct the system in such a way that the riskier claims could be easily identified and monitored.
• Provided the client\'s management quick and easy access to all current economics (i.e. construction status, leasing status, etc.) of the collateral pertaining to all the loans in the portfolio.
• Helped develop use cases, project plans and manage scope; Assisted in building a business analysis process model using Visio. Performed requirement analysis.
• Developed requirement reports for day to day servicing needs for loan monitoring, Inspection, Insurance using Rational Rose. Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML
• Played a key role in the planning, testing, and implementation of system enhancements and conversions;
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle. Provided key inputs in defining project and system requirements by coordinating with users.
• Analyzed research on operational procedures and methods and recommended changes for improvement & with an emphasis on automation and efficiency.
• Assisted with product evaluation, product customization and system integration, Claim data analysis, provided functional specification to development team to build Enterprise Reporting Systems.

Confidential, Nepal July 2006 & Dec 2008
Business Analyst

Retail/Commercialloan Integration to Online Banking Project
The goal of the Retail/Commercial loan Integration to Online Banking project was to provide the features and benefits of online banking toRetail/Commercial customers that fall under accounts in a certain ledger code. The project was determined to rollout in a phased approach to carefully handle the huge customer data. Successful implementation of the project allowed the customers to have access to their loan data through online banking. This reduced the overall call volume to the phone bank\'s business banking queue and CLO (Commercial Loan Operations) regarding general loan account information such as balance, due date, and payment amount.
Responsibilities:

• Conducted requirements analysis using a Use Case driven approach and produced detailed use cases for all the interfaces.
• Used Rational Rose and UML to produce use case models, and sequence diagrams, as part of the detailed design of interface.
• Followed Waterfall methodology for the project. Involved in documentation during various phases of SDLC.
• Interacted with the development and testing teams to improve overall quality of the application
• Helped the project team in developing and executing test cases for systems testing and User Interface Acceptance testing.
• Generated periodic status reports, made presentations using Power Point, MS Word and excel and played a facilitator role in JAD & RAD Sessions.
• Established strategic partnerships with the business units to develop a solid understanding of the business line; including the business plan, products, and process and revenue streams.
• Functioned as a primary bridge between the business, operations, and the technical areas throughout the project cycle.
• Provided analysis, understanding and business perspectives on many financial and operational issues.
• Conducted several Requirement Gathering Sessions (RGS) and Joint Application Design (JAD) sessions for gaining detailed requirements and finalizing Business Requirement Document (BRD).
• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Confidential, Nepal Aug 2004 - Jun 2006
Business Analyst
Enhancing the banks website into adynamic website enabling customers to access various accounts (personal accounts checking, savings and credit accounts).
Responsibilities

• Gathered requirements from end users of all the regional offices and business units and prepared BRDs.
• Followed Agile methodology
• Analyzed requirements and workflow diagrams. Developed use cases and activity diagrams to model processes
• Tested the application thoroughly. Manual Tests involved Functional testing and Integration Testing.
• Participated in Project Management duties. Prepared weekly status reports for senior management on the progress of the project, delivery schedules and commitments from different sub-groups such as QA, Development