SUMMARY OF QUALIFICATIONS:

• Proven professional recognized as a skilled leader with a diverse IT and business background
• Dependable, self-motivated and determined individual, with excellent communication skills and the aptitude to adapt to an organization's fast-paced and changing environment
• Expertise to make cost-effective decisions and follow through with effective solutions

TECHNICAL SKILLS
Microsoft Office Suite – MS Project, Excel, Word, Access, Outlook, PowerPoint, SharePoint, CaliberRM, Quality Center, familiarity with NT Server, SQL Server, CRM, MS Exchange, Cisco Routers/Switches, WAN/LAN connectivity, Web services/content, Information Protection

PROFESSIONAL EXPERIENCE:

Contract Position – Open Systems Technologies Feb, 2011 – May, 2012
Client: Confidential Mount Laurel, NJ

SQA Lead / Business Analyst

• Coordinated Quality Assurance and Business Analyst efforts in support of new Client Funded project initiatives
• Worked collaboratively with Application Development teams and business leads to evaluate and recommend technology solutions
• Utilized Quality Center for tracking and reporting defects, defect counts, test results and test status.
• Worked with project teams and the business in developing and managing business requirements for medium to large Client Funded projects
• Provided leadership in requirements elicitation sessions with external Client project teams
• Utilized CaliberRm for documenting requirements, SQA Approach /Test Plans and for developing test scripts
• Assisted Project Managers in developing project schedules for deployment of new Client integration efforts to meet Client delivery dates
• Extensive experience with Functional, System, Regression, Performance, Data driven and User Acceptance Testing (UAT)
• Coordinated all internal acceptance testing as well as external User Acceptance Testing efforts
• Determine and provide Quality Assurance time/cost estimates, to effectively test Client system enhancements and/or requested software changes
• Provided general supervision and technical guidance to the QA Staff in the development of test plans and test scripts

Contract Position Confidential.July, 2010 – Feb, 2011
Client: Confidential Wilmington, DE

Business Analyst / Project Manager - Business Technology Team

• Interfaced with subject matter experts spanning multiple Bank Home Loan functional areas such as Underwriting, Sales and Loan Processing areas to determine and document Business and Functional requirements for multiple new Bank home loan initiatives
• Effectively facilitated requirements elicitation sessions, conducted interviews with internal / external business partners and clients in requirements gathering and evaluation
• Partnered with IT project teams within an Agile Scrum project methodology in evaluating best fit technology solutions requiring software development efforts
• Managed requirements through the project lifecycle, ensuring that the IT solution addressed the business need
• Utilized requirements and system analysis techniques to evaluate business problems

Contract Position ConfidentialMay, 2009 – April, 2010
Client: Confidential Mount Laurel, NJ
Quality Assurance Testing Analyst / User Acceptance Testing- PHH IT Department

• Developed and executed formal test plans to ensure the delivery of quality software applications. Worked closely with Business Analyst and Development teams in identifying, tracking and resolving test defects
• Extensive testing of Originations and Loan processingapplications during SQA and User Acceptance testing of the Document Renovation project
• Developed test cases and test scripts
• Utilized Quality Center for tracking quality assurance metrics such as defects, defect counts, test results and test status.
• Collected and analyzed data for software process evaluation, recommended improvements in defined processes

Manager Document Management Confidential

• Reviewed and approved final document requirements
• Coordinated communication between project team members, business stakeholders and Document Management Business Analysts
• Managed the development and implementation of redesigned documents according to system and business requirements
• Reviewed current state documents identifying opportunities for redesign
• Liaison between all project team members including Marketing, Document management department, business and legal stakeholders to coordinate/finalize document redesign
• Facilitated meetings and conference calls including input sessions, prototype review with project team and stakeholders
• Managed project timeline providing updates to project stakeholders

Confidential Mount Laurel, NJ November 2002 – Sept. 2008

Project Manager

• Project experience; IT infrastructure, Information Protection, HRIS, Financial, Client Support, Legal, E-Business and regulatory compliance projects
• Average project expenditures between $500,000 to $2,000,000
• Achieved overall costs savings of approximately $750,000
• Managed scope, timeline, budget, resources, risks, issues and constraints
• Directed, planned and administered the operational and administrative activities of cross-functional project teams of up to 20 project team members
• Accountable for the SDLC process including Financial and business relationship management
• Evaluated and managed external vendors, contractors and consultants, establishing and coordinating IT contractual activities
• Work with the project team to determine the content for Business and Functional requirements throughout the life of the project
• Assist Business Analyst in determining the content for the Business requirements, Functional Requirements and Software specifications

Confidential Phila. PA May 1999 – Dec.2000
Director Information Technology

• Responsible for overall Information Technology support for the Corporate Data Center and 178 company/customer offices throughout North America and Europe consisting of 1,600 staff and 1,400 clients, representing $250M of yearly revenue.
• Managed and directed a staff of 20 Regional Technology Coordinators, Systems Engineers, Help Desk Analysts and Consultants responsible for providing 7X24 global infrastructure support in a NT, LAN/WAN environment.
• Provided direction, guidance and leadership to technical staff, mentor emerging IT supervisors into managers and leaders.
• Coordinated the development, consolidation, conversion and implementation of the Corporate Asset Tracking and CRM applications supporting 178 company offices.
• Primary contract negotiator for all Telecommunications, software, hardware and IT consulting companies, including Microsoft, Sprint, Dell, Symantec, GE Capital.
• Ensured company-wide contractual compliance of Microsoft Enterprise licensing agreement continually leveraging and deploying the benefits of Microsoft suites/enhancements to existing and newly acquired company offices worldwide. Realized savings of $100K per year.
• Reported directly to the CIO regarding regional Information Technology budget of $5M.
• Information Technology representative to the Corporate Global Response Team. Planned, developed and coordinated project plans for the successful implementation of Information Technology solutions in support of all company acquisitions, office moves and customer office locations throughout North America and Europe.

Confidential Exton, PA May 1994 – May 1999

Systems Engineer - Manager

• Responsible for overall Production, Operations and Application support of customer’s CIS and Financial systems, including Lock Box, ACH Services, General Ledger, Accounts Payable and Perpetual Inventory systems, in support of 24 water utility companies nationally, consisting of 1,100 personnel and $200M of yearly revenue.
• Managed and directed a Production support team of 5 System Engineers in the conversion of the customer’s legacy CIS system to an EDS developed, Client/Server-based CIS system. As a direct result of this effort, EDS was awarded a 5-year, $10M contract.
• Managed and directed a team of 15 System Engineers in the implementation of the new Customer Information System at 24 customer locations
• Developed production processing and quality control procedures for 3 EDS processing facilities in support of the customer contract.
• Primary customer contact during technical design, development and implementation phases of the new Customer Information system.
• Provided overall IT production support, after system implementation, ensuring SLAs and contractual obligations.
• Managed 4 Help Desk analysts providing level one and two desktop, and applications support for customer’s 14 regional locations.
• Coordinated and tracked desktop and network service calls for customer’s 24 subsidiary offices with national hardware support vendor.
• Represented customer’s interest in negotiating customer service agreements for 3 Municipal utility service contracts, primary EDS liaison ensuring an effective transition of business functions. Managed and directed 9 System Engineers and Production support staff during system conversion efforts and CIS implementation. Realized an additional $350K of revenue.
• Installed and provided on-going support of automated meter-reading systems at customer’s field operating locations, improving meter reading accuracy and effectively minimizing billing complaints resulting in more favorable rate awards for the client. Resulted in an additional $500K contract award.

MILITARY SERVICE: Confidential
EDUCATION: Business Management Program

PROJECT MANAGEMENT LEADERSHIP GROUP - Certified Project Manager