Summary

• 5+ years of experience as a BusinessAnalyst using the iterative software development lifecycle principles of Rational Unified Process and Agile SDLC Process to manage business process analysis, systems analysis, business re-engineering, requirement gathering/analysis and internal control reviews.
• Strong analytical, problem solving, prioritizing, communication skills, with ability to interact with individuals at all levels and experience in facilitating Joint Application Development (JAD) and Rapid Application Development (RAD) sessions.
• Experience in documenting existing process, analyzing business requirements, creating Business Requirements Documents (BRD),Functional Specification Documents, Use Case Specification Documents and Traceability Matrix.
• Experience working in all the phases of Software Development Life Cycle (SDLC), requirement analysis and business specification, development, enhancement, quality assurance, testing including developing Test Cases and Test Scripts using automated testing tools and implementation.
• Experience with Rational Unified Process (RUP) using Rational Rose to create use case diagrams, flow charts, documenting workflows, creating class diagrams, sequence diagrams and activity diagrams.
• Extensive experience in Use Case development, UML Modeling using Microsoft Visio.
• Developing, documenting and implementing policies and procedures in compliance with SOX standards.
• Ability to collaborate with peers in both business and technical areas to deliver OptimalBusiness Process Solutions, in line with corporate priorities.
• Experience using Test Management Tools including Microsoft Project and Rational Test Manager.
• Experience in interpreting and applying data modeling, feasibility studies, System Requirements Specification (SRS) and Scope Document.

B.E. (ELECTRONICS AND TELECOMMUNICATIONS)

Business Skills:

• Business Processes research, analysis & documentation.
• Business Definition Requirements.
• UML Use Case Modeling & Analysis.
• Functional Requirements gathering.
• GAP analysis, SWOT analysis.
• Risk analysis.
• SOX and HIPAA knowledge.
• Facilitating JAD and RAD sessions.

Technical Skills:

Methodologies

UML, RUP, OOAD, BPR

Project Mgmt Tools

MS Project 2000, Rational Requisite Pro, Rational Rose, MS Visio 2003

Testing Tools

LoadRunner, Winrunner, QTP, Rational TestManager, Rational Robot, Rational ClearCase, Rational ClearQuest

Test Strategies

Integration, System, Regression, User-Acceptance Testing, Functional testing, Manual Testing

Databases

Oracle 9i, MS-Access 2000, MS SQL Server 2000, Visual Fox Pro

Technologies

C/C++, ASP.NET, HTML, XML

Platforms

MS-DOS, MS-Windows 3.1/3.11, MS-Windows 95, 98, MS-Windows XP, MS-Windows NT 4.0/2000, MS-Windows Server 2003

Documentation

MS Office (MS-Word, MS-Excel, MS-Power Point, MS-Access)

Professional Experience:

Business Analyst

Project Scope: HCFG (Home and Consumer Finance Group) is an Integrated Methodology (IM), which includes three Line of Business (LOB) Wells Fargo Financial (WFF), Wells Fargo Home Mortgage (WFHM) and Credit Consumer Group (CCG). Main focus of this project was integration between WFF and WFHM. The IM enables easier methodology maintenance via a single common process, common artifacts and a common governance plan. Rather than support duplicative processes, the IM stands apart as the HCFG project methodology.

Responsibilities:

• Gained a detailed understanding of the current business processes of the three different Line of Business.
• Performed GAP analysis to identify the common processes in Financial (WFF) and Mortgage (WFHM) applications.
• Met with client groups to determine user requirements and created Use Cases for functional requirements.
• Derived detailed User Stories for each requirement in the Agile environment.
• Practiced Rational Unified Process (RUP) to configure and develop processes, standards and procedures working in an Agile environment.
• Used Rational Requisite Pro to manage the requirements.
• Performed detailed IMPACT analysis and took inputs for the technical team to author Business Interface Document.
• Extracted business policies or rules from existing applications and implemented them in the new integrated application.
• Elicited business requirements from Subject Matter Experts and Domain Experts in Finance and Mortgage representing the WFF and WFHM to design the Business Interface Document.
• Analyzed and documented process decomposition and prepared business process models for the major functions of the portfolio management system.
• Prepared the Requirements list detailing the pre-existing system features, new features and enhancements to existing features and assigned priorities to the features.
• Prepared a prototype and facilitated JAD sessions with users explaining data flow and sequence of events.
• Developed Use Cases, designed wire-frames and workflow diagrams to supplement the business requirements and mapped the use cases to corresponding business requirements.
• Defined, documented and prioritized the business requirements and detailed them into functional specifications in Business Interface document.
• Assisted with project administrative tasks, such as work plan administration, time tracking, and project schedule maintenance.
• Assisted the QA team in the preparation of test plans and test cases for the integrated application.
• Assisted the System Architect to document all custom and system modification.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in MS-Project.
  

Environment/Tools: UML, Informatica, Rational Rose, RequisitePro, Rational Test Manager, MS Visio, Windows XP, MS Office.

Confidential, Plano, TX March 2008 -November 2008
Business Analyst/Quality Analyst

Project Scope: The project scope was the development and maintenance of the Online Banking Application, a service that provides the customers a secure and convenient way to do banking. Customers can view their account balances, transfer funds between various accounts, schedule payments to pay their bills, and send service requests to the bank. The application also allowed users to change the account options such as changing their Access ID and Password. The customers can also view portfolios and trade stock option/mutual funds, bonds.

Responsibilities:

• Performed Requirement Analysis by gathering both Functional and Technical requirements based on interactions with the process Owners, and conducted Document Analysis to represent them in Requirements Traceability Matrix (RTM).
• Worked with Subject Matter Expert's in Finance, Investment, Commercial and Personal banking to collect the Business process requirements, documented them in Business Requirement Document (BRD) and performed Business Process Re-engineering.
• Used Rational Requisite Pro to improve the communication of Project goals, enhance collaborative development, reduce project risk and increase the quality of application before deployment.
• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.
• Followed the adaptive Rational Unified Process (RUP) framework throughout the Software Development Life cycle.
• Facilitated group sessions between technical and business teams for meeting requirements as well as solving problems on a daily basis.
• Fine tuned search engines, extracted data from different databases, and migrated data back and forth using SQL.
• Involved in creation of the test cases and assisted the QA team in execution of Manual Test Cases using Mercury Test Director and automated Test Cases in QTP and analysis of the Test Results with the help of Test Director.
• Involved with the QA team to Conceptualize, determine and develop test approaches and methods for Unit testing, Integration and Functional testing, Load and Usability testing according to the application complexity and test requirements.
• Trained the End Users group and documented the Functional Instruction and user guidelines for the same application.

Environment: Windows XP, SQL, MS-Project, MS-Office Suite, MS Visio, MS Visual Source Safe, Test Director, Quick Test Pro (QTP).

Confidential, Tulsa, OK March 2007- February 2008
Business Analyst/Project Coordinator

Project Scope: This website was developed for the convenience of the patients to take an appointment and also to check their bills. Admissions, Discharge, Transfer information were interfaced from the registration system to the patient care information, clinical information systems, medical records systems and billing system. This website also includes automatic mail generation in response to the patients e-mails and also greeting mails.

Responsibilities:

• Elicited and Verified all the business requirements from the end users keeping in mind their need for the application, and documented it for the developers.
• Facilitated all aspects of requirements management including: Elicitation and Development of user requirements through final Verification and Validation of requirements with the business users.
• Managed the requirements using Rational Requisite Pro and Traceability Matrix.
• Facilitated group sessions with Subject Matter Expert's in understanding the requirements pertaining to Billing Origination to Billing Processing.
• Obtained a detailed knowledge of the business process being followed in the Health Care System.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts, and activities using the Use Case Modeling throughout the SDLC.
• Analyzed and authored business systems analysis reports for HIPAA compliance.
• Developed Functional Requirement Documents, and Use Case Specification Documents.
• Analyzed business requirements and developed Use Cases and activity diagrams using Microsoft Visio according to UML methodology thus defining the Data Process Models.
• Prepared Business Workflow Models that covered how business processes are accomplished and documented "As Is" and "ToBe" Workflow Process.
• Once a specification has been submitted to the technical team, coordinated with them to ensure they have a full understanding of the companies\' requirements.
• Interacted with the technical team and the QA team in resolving the reported bugs and various technical issues.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Involved in preparing a simple and detailed User Manual for the application, for an intended novice user.
• Gave Presentations periodically to the management and end users during various phases of Software Development Life Cycle (SDLC) and also trained end users.

Environment: Rational Requisite Pro, UML, MS Visio, Win Runner, Test Director, Windows XP.

Confidential, Buffalo, NY October 2006 -February 2007
BusinessAnalyst

Project Scope: Verizon (MCI WorldCom) is a Global Business Telecommunications Company. The project scope was to develop an E-commerce application for the Order Entry Reporting System (OERS) that facilitates the reporting of domestic dedicated long-distance orders from the time the order is received in the Order Entry (OE) facility until it is marketing approved.

Responsibilities:

• Identified the need for the application and current business process.
• Suggested guidelines in order to adopt the iterative method of the Rational Unified Process (RUP).
• Creating detailed documentation containing business objective, project scope, preliminary estimates, infrastructure impact assessment and risk factors.
• Took Responsibility for scheduling tasks and assigning tasks to the technical team and task managers as per the project plan.
• Maintained the Requirements Traceability Matrix (RTM).
• Assisted the Project Manager in Drafting the Project Plan for Management approval after GAP Analysis.
• Elicited and verified business requirements for the project and translated these into functional specifications and detailed test plans.
• Documented workflows and results of business analysis and obtained sign-off from client on specifications.
• Authored Business Requirement Document after verification of the requirements.
• Responsible for assisting the technical team in translating application functionality into application architecture and the production of a System Functionality Document.
• Experience working in a data-warehousing environment.
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Assisted the QA team to Create test cases and scenarios for Regression, Integration as well as Back-end, GUI and System testing.
• Trained the end users for the use of application.

Environment/Tools: Rational Rose, Rational RequisitePro, Rational ClearCase, RUP, TestDirector, WinRunner, LoadRunner, MSOffice2000.

Confidential, Orange County, CA March 2006 -September 2006
Business Analyst

Project Scope: The project scope involved developing a software solution that would employ web technology. The application developed would enable underwriters, brokers, etc. to check the credentials of the applicant for loans involving buying a new house, refinancing or home equity.

Responsibilities:

• Assisted the senior business analyst in defining the scope and defining business rules of the project.
• Took responsibility for gathering business requirements, doing gap analysis and documentation.
• Designed the Functional Requirement Specifications (FRS) and UserRequirementSpecification (URS).
• Understood and articulated business requirements from user interviews, and workshops and then converted requirements into technical specifications.
• Developed prototype of new information processing application.
• Served as a liaison between Clients and Technical Staff to resolve any conflicts.
• Involved in maintaining and managing different versions of Documents using Rational Clear Case.
• Involved with QA team in preparing Test Plans based on User Requirements Document (URD) and prepared the Test Cases and Test Procedures.
• Assisted the QA team in testing phase of the application.

Environment: Windows NT, VB, SQL, MS Excel, Rational Requisite Pro, Clear Case, Rose, MS Project.

Business Consultant/Technical Writer

Project Scope: The project scope was to create a web application that took care of online account for auto services, which included Account Activity, Changing Customer Profile, Checking the Bill History, Bill Paying, and get a Quote Online. Automated claims processing system to provide an automated workflow for the business process. The automated web-based solution gave the company the ability to eliminate manual handoffs, reduce cycle time and make the claims-settlement process more satisfactory for customers.

Responsibilities:

• Analyzed the business work process and documented it.
• Conducted controlled brainstorming sessions with project focus groups.
• Developed process flow diagrams for detailed understanding of the application.
• Initiated and coordinated with technical team and client team to translate technical specifications to business requirements.
• Designed and developed Proto-type web pages using MS FrontPage for HTML. Provided support to Developers. Developed mock-up screens and captured appropriate screen shots from different applications in a presentation to support GUI development.
• Assisted the technical team in software development life cycle (SDLC).
• Conducted customer research, competitive research and industry analysis, accessed and analyzed data, and conducted research to perform statistical analysis.
• Assisted in writing Test Cases and developed strategies with QA team to implement them.
• Trained the end users after release.

Environment/Tools: MS Project, MS Visio, MS Access, Windows 2003.