Experience Summary
7 + years of Business Analyst experience with business knowledge in multiple sectors Insurance Brokerage, Apparel Industry Warehousing, Finance, Medical Insurance, Workers Compensation, Personal loans, Entertainment and Paging services. I have strong analytical skills, business transformation expertise and excellent verbal and written communication skills.

Education
Masters in Computer Applications

Skill Set

• Business Email Tools - Outlook, Lotus Notes
• CRM Tools- Salesforce.com
• Database Tools – Access 2003, SQL queries
• Document Management Tools - EMC Documentum, WebTop File Share Services
• Medical Billing Tools – Elligence, Ingres Encoder Prom, Medisoft, WebMD, PCN
• Methodologies - Lean Six Sigma, Agile, Waterfall
• QA Tools- Rational ClearQuest, Test Director
• Windows Office Tools – Excel, Word, PowerPoint, Visio, Project 2003

Experience
Confidential,Hoboken – March 2010 till date
Business Analyst

• Support Marsh IT business to elicit, document and validate business and functional requirements
• Engaged in process re-engineering of content management adopting lean sigma techniques
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Document business process flows using Visio
• Planning and development of QA and UAT test scripts
• Presented test reports and analysis for user verification. Data analysis was done extensively using Excel to prepare user reports
• Support the strategic development of an enterprise-wide content management portfolio which involves creating business standards for record keeping
• Engaged in process re-engineering of content management adopting lean sigma techniques
• Deliver informative, well-organized presentations
• Partner with the technology teams to support technology initiatives from the business front
• Manage tasks in accordance with project schedule
• Assist in enforcement of project deadlines and schedules
• Provide engagement managers with analysis support to prioritize change projects
• Maintain project plans using MS Project

Confidential,New Jersey - Sep 2006 To March 2010

• Documented business requirements, functional specifications, test plans, test cases and test results
• Planned SDLC phases and tracked project development through each phase using MS Project 2003
• Prepared meeting minutes for the business users to review and used it to document the business requirements
• Interviewed Users on the process and BAU tasks and documented requirements and functional specifications
• Worked with the Enterprise Architect in Project Design
• Project co-ordination for development of a new ERP – SCM Warehouse System
• Assist and report to the MIS – Director
• Prepared UAT test scenarios and performed validation of test cases
• Created customized Excel reports using Macros
• Trained End Users in job specific tasks based on the new ERP System developed
• Used PowerPoint to prepare user and business presentations
• EDI data analysis for automated processing of orders
• Sound knowledge of apparel industry warehousing

Confidential,Iselin, New Jersey - May 2005 to Aug 2006

• Used various medical practice management tools such as Elligence, Ingenix Encoder Prom, Medisoft and WebMD to meet physician’s practice requirements
• Responsible for formulating a proper reporting overview, running test cases and batches to get the maximum reimbursement from the insurance company for the billed charges
• Normalized billing through the electronic medium for faster turnaround ratio
• Tested the PCN UNIX based software for compliance with HIPAA rules and regulations
• Generated reports with various criteria. Analyzed the reports for turnaround time to receive payment from both the insurance, patients and thus calculating the average time frame required to break even for each new account opened
• Used Excel to prepare various management reports and for data analysis.
• Acted as a liaison between the doctor’s office and the insurance companies to ensure accurate billing, coding and encashment
• Knowledgeable on workers compensation claims, no-fault accident claims, and commercial medical claims
• Knowledgeable on medical practice management for medical billing and coding with the latest technology

Confidential,Chennai – Aug 2003 to Oct 2004

• Documented the business requirements for software upgrades based on the marketing change requirements and the slab based system for each DSA
• Tested the system upgrades for compliance and reliability
• Responsible for analyzing the dealer business based on which the sales system was configured
• Generated management reports like a report of marketing calls made by the telesales, the number of converted loans based on the mailers dispatched
• Prepared and distributed branch sales report, dealer associates performance report and profit-loss graph for each branch to the head office on a monthly, semi-annual and annual basis
• Worked with the team responsible for developing new dealers, formulating strategies for attracting dealers
• Responsible for preparing presentations with PowerPoint and presenting them to the dealers
• Developed plans to improve telesales at the dealers. Initiated promotional plans to expand the customer database