Professional Profile

As a Business Analyst for one of the largest background check companies in the country, Robert Faile is responsible for the development of business requirements for new and existing systems. He works directly with the business units and serves as the primary communicator with the Information Systems Dept. In a past role, Mr. Faile served a Certified Professional in the Business Consulting Services Sector (Insurance) practice of IBM. During his career in Information Systems, he has developed a successful track record as a consultant to the insurance industry and has served as an Information Systems Manager with direct experience at healthcare and property and casualty insurance carriers. Mr. Faile has multiple years of experience in the Insurance Practice of IBM, and specializes in assignments centered on IBM Insurance Application Architecture (IAA) and Insurance Information Warehouse (IIW) products. He has mastered the skill of communication, and uses this with a detailed level of business knowledge to immediately gain the confidence of the client as an assignment progresses.

Employer History

October, 2007 to Sept, 2009
Confidential,
Business Analyst
Serves in the capacity of a Business Analyst in the background check division of GIS. Works directly with business units to develop requirements to be delivered to Development for programming. Serves as the internal facilitator during the development and testing phases to validate that project goals are correctly and fully captured, as well as validating deployment of new projects and revisions to existing applications.

January, 2006 to July 2007
Confidential,
Senior Consultant
Mr. Faile resumed his career with IBM Business Consulting Services. His most recent assignment has been that of a Business Analyst in the development of a call center application at a national health insurance carrier. Other assignments include requirements definitions and Use Case development as well as scope and design documentation.

July, 2003 to January, 2006
Confidential,
Systems Analyst
Mr. Faile has served as the primary liaison between the Information Systems Staff and the operational staff for the Agency. He has introduced modern methodology techniques in the documentation of detailed Business Requirements, database modeling, and conversion of older systems to meet requirements as outlined by the State Chief Information Officer. Completed certification process as Project Manager administered by State CIO.

January, 1998 to July 2002
Confidential,
Senior Consultant
Mr. Faile has successfully completed numerous engagements while a member of IBM Business Innovation Services. His primary assignments have centered on the IAA and IIW products. His direct experience in the insurance industry has resulted in work products that are produced in a timely fashion. He communicates very well with the client and relates to their needs and requirements.

July, 1995 to January, 1998
Confidential,
Senior Consultant
Mr. Faile managed a group of Consultants specializing in the property and casualty industry. He has worked with numerous insurance carriers on specific projects through the country. As the Project Leader for the installation of a LAN-based system for a startup personal lines carrier, he brought the system to production status in less than four months. Other responsibilities included leadership and technical expertise to insurance industry clients as a supplement to their internal Information Systems Department.

March 1984 to July 1995
Confidential,
Director of Information Systems
Mr. Faile was in charge of the Information Systems Department for a multi-line regional property and casualty insurance carrier. His responsibilities included operations of the department, staffing, computer and communications networking, and workload scheduling. He was also in charge of reporting compliance for all corporate bureau processing for Insurance Services Office (ISO), National Council on Compensation Insurance (NCCI), Workers’ Compensation Commissions, AIPSO (assignedriskautomobile), and statespecific Insurance Departments. Other lines of business where direct exposure was gained included Personal Lines, Commercial Automobile, Umbrella, and Business Owners Policies.

March, 1975 to March, 1984
Confidential,
Manager of Programming
Mr. Faile was promoted to a data processing management position after serving in the role of Programmer/Analyst. As a Manager in the Information Systems Department, Mr. Faile was responsible for the staffing and operational systems supporting all aspects of processing Health Insurance processing systems. A prime duty was to define business requirements and relate to programming staff for implementation.

IBM Assignment History

Confidential,
Specific Role: Business Analyst
Mr. Faile served as a direct interface between the technical staff and the business units in the documentation of existing applications and the creation of business requirements and the development of Use Cases for a proposed system replacement. He also created a rules catalog that served as a foundation for other projects. He was also a prime leader in Joint Application Development sessions (JAD) with Subject Matter Experts and development staff.

Confidential,
Specific Role: Business Analyst
Mr. Faile was responsible for creating business requirements for a proposed Dental Processing System. He worked closely with technical staff and business units to capture both the summary and detailed requirements.

Confidential,
Specific Role: Data Modeler
Mr. Faile performed the IIW data model modifications for additional lines of business that were to be incorporated into the enterprise Data Warehouse. He worked closely with the business units to fully identify, define, and populate IIW with the additional data to be captured.

Confidential,
Specific Role: Business Analyst
Mr. Faile performed the development of both high level and the detailed level business requirements for modifications to an existing claims adjudication system. He worked with the business units to fully document and produce the requirements that were approved by high-level management.

Confidential,
Specific Role: Data Warehouse development for personal lines of business.
Mr. Faile authored the Business Requirements that would serve as a basis for the data to be selected for data warehouse population. First hand knowledge of the existing legacy mainframe system led to successful mapping of specific attributes for IIW.

Confidential,
Specific Role: Convert legacy mainframe to a WEB-based application.
Mr. Faile assisted with the development of Operational Level Process Diagrams (OPL) and the associated Use Cases for each business scenario. OPL’s and Use Cases were completed ahead of schedule for selected lines of business. His communications skills were a key factor while moderating sessions with end user personnel.

Confidential,
Specific Role: Data Warehouse development for selected business segments.
Mr. Faile has served in this role at several major insurance and financial institutions. He has authored Business Requirements and Gap Analysis documents to fully identify and capture the expected results. Direct exposure and experience in the business resulted in rapid and accurate assembly of facts.

Confidential,
Specific Role: Development of Data Warehouse for Profitability
By helping the client understand the scope of IIW, Mr. Faile assisted with the development of a Data Warehouse without the expense of a full mapping effort that had previously been attempted. This was accomplished by performing an analysis and creation of a Requirements document after facilitated sessions with the end users. Knowledge of the AS/400 operating environment as well as Personal and Commercial Lines of Business helped to produce the mapping of source to IIW in a relatively short time.

Confidential,
Specific Role: Create e-Business environment for Personal Lines of Business
Mr. Faile served as a Data Analyst in a project designed to migrate rating of Personal Lines from legacy mainframe to an e-Business environment. He played a major role in the development of Understanding of Business Requirements, the development of Message Dependency Charts, Adapter Development, and System Interaction Diagrams. He assisted in the creation of an Operational Blueprint Asset Inventory that would assist the client with subsequent e-Business projects. Other responsibilities included the development of all Use Cases that were used for the Internet Rating and client access functions.

Confidential,
Specific Role: Develop Enterprise Logical Data Model
Mr. Faile served as a Data Analyst and, as a member of a team, performed data modeling for an Enterprise Logical Data Model application. He assisted in the development of a presentation that would document the feasibility of proceeding with the IAA product to create an Enterprise Data Warehouse for the multiple business segments.

Confidential,
Specific Role: Operational Software Replacement

• Mr. Faile produced a key analysis document that led to the selection of a LAN-based system to process Commercial Lines in a startup environment. A subsequent phase involved the identification and documentation of all interfaces requiring access to legacy systems. Significant interaction with system users and other corporate departments was required to complete the analysis phase of this project.