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Business Analyst Resume

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New Jersy, NJ

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Skills Summary

Talented and successful Management Professional with a strong background of over 20 years in Information Technology (including Storage Management & Software Development), Project Management, Business Analysis, Organizational Change Management, Operations and Solution Delivery. Progressive responsibility gained over the course of a career based on exemplary organizational, management and leadership skills. Solid technical expertise, able to bridge the gap between technical and non-technical personnel. Adept at working with inter-departmental groups to identify and resolve issues and determine requirements. Proven record of managing projects from concept to completion. Resourceful, detail-oriented, self-directed and innovative with the ability to work independently and make well thought out decisions. Sets high personal standards and consistently achieves business goals. Consistent success in solving diverse and demanding business problems. Experienced in estimating, scheduling, planning, evaluating and following up varied responsibilities in a timely and complete manner. Excellent presentation, reporting, and communication skills.

Technical Skills

Requirements Management, Metrics, Business Systems Analysis, Release Management, Process Design, Project and Change Management, Relationship and Stakeholder Management, Team Leadership and Mentoring, Site and Compliance Management, Microsoft Office Suite, Microsoft Project, Publisher, Visio, Front Page, SharePoint Designer and SharePoint


Experience

Confidential, June 2011 – Oct 2012
May 2012 – Oct 2012
Business Analyst

  • Manage third party data hosting partner relationship
  • Perform internal/external communications with technical team and executive stakeholders
  • Conduct weekly status meeting and prepare reports to leadership
  • Gather requirements and prepare training and test procedure documentation
  • Provide problem resolution expertise between developers and external service providers
  • Provide PMO and process support

Confidential, July 2012 – Sept 2012
Business Analyst

  • Perform an internal financial reporting assessment, conduct executive level strategy sessions and present recommendations for implementing a more actionable reporting dashboard
  • Define the project scope and conduct risk assessment for the Financial Reporting Dashboard
  • Design and implement an excel reporting and simulation tool to assist senior leadership evaluate the impact of future investments to revenue
  • Prepare reporting tool user guide and provide training to all employees

Confidential, Sept 2011 – April 2012
Interim VP, Technology & Cloud Services

  • Manage 14 FTEs responsible for maintaining networks and systems support for 1000+ employees
  • Assist in the IT VP interview and selection process
  • Implement tactical status reporting tools and processes
  • Provide project management oversight and implementation for enterprise email migration
  • Provide project management support on telecom and data systems replacement as part of merging and standardizing satellite facilities throughout North America
  • Perform IT infrastructure assessments, asset alignments, replacement analysis and recommendations to senior management
  • Prepare and present C-Level presentations on strategic business initiatives
  • Provide technical expertise in vendor relations and negotiations process
  • Analyze technology lease agreements and purchasing contracts

Confidential, June 2011 – August 2011
Project Management Office Lead

  • Audit legacy PMO footprint and stand up a new functional PMO
  • Assist in the PMO director and Project manager interview and selection process
  • Assess the status reporting process and develop a sharepoint status reporting dashboard and reporting methodology and process providing full scheduling and financial metrics, and detailed drill-down capability
  • Design and implement an excel based capacity planning tool to assist senior leadership evaluate the impact of new projects against existing resource staffing
  • Review and update process documentation
  • Organize the Sharepoint PMO repository
  • Analyze the user experience of the JTax website and prepare technical/business recommendations
  • Develop requirements for online customer experience enhancements

Confidential, Jan 2010 – June 2011
Dec 2010 – Mar 2011
Project Manager

  • Develop product requirements
  • Manage vendor selection and relationships
  • Construct detailed WBS packages
  • Develop project schedule, resource estimates and manage project risk
  • Provide weekly status reports and communications to project stakeholders
  • Manage the product lifecycle from concept to delivery
  • Supervise third party development resources

Confidential, Jan 2010 – June 2011
Project Manager

  • Manage the requirements gathering process
  • Develop and test the user experience/interface
  • Develop a series of integrated web-based project management reporting tools
  • Develop a web-based on-boarding methodology
  • Facilitate status meetings

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