Professional Summary:

Over 8 years of diverse experience in Business Analysis, Software Development and Project Management. Excellent analytical and problem solving skills in designing, developing, and implementing innovative business process and providing system solutions using new approaches, technology and training for Banking, Mortgage, Healthcare and Financial Industries.

Specific Expertise:

• Thorough understanding of SDLC and Rational Unified Process.
• Interacting with stakeholders, gathering business requirements from user interviews and then converting requirements into technical specifications.
• Extensive experience in gathering business requirements, business processes, identifying risks, GAP analysis and UML modeling.
• Exposed to all phases of software development life cycle, including in-depth knowledge of RUP and Six Sigma methodologies.
• Possess strong analytical, verbal, documentation and inter-personal skills.
• Well-versed with MS Visio, MS Project, Rational and Mercury Interactive tools.
• Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions.
• Experience utilizing SharePoint applications to include Identifying Systems Design, Workflow etc.
• Extensive experience on HL7 standards and ICD9 and ICD 10 codes.
• Dataflow analysis using use cases, data flow diagrams and activity diagrams.
• Facilitated preparation of SOX Compliance Review package under the Sarbanes-Oxley Act for various applications.
• Checking and Validating Requirements in conjunction with the stakeholders. Tracing and managing requirements throughout the development process.
• Managing reporting, analysis and decision-making for a change request using tools like ClearQuest and Excel.
• Knowledge and expertise in PeopleSoft Finance and Supply Chain Management modules.
• Experienced in UML modeling including Use Cases, Sequence, State, Activity and ER Diagrams using tools such as Rational Rose and Microsoft Visio.
• Highly motivated team player with excellent problem solving, team building, judgment and decision making skills.
• Excellent communication, facilitation, mentoring and Technical writing skills including drafting contracts, documentation and editing of user manuals.

Technical Skills:

Modeling Tools: Rational Rose, MS Visio, MS Project

Languages: C, C++, Visual Basic, Java, PL/SQL

Testing: Requirements/Defect Tracking, Version Control Tools Rational RequisitePro, ClearCase, ClearQuest, Mercury Quality Center (TestDirector)

Web Technologies: HTML, DHTML, ASP, XML

Methodology: Rational Unified Process (RUP), Six Sigma, Waterfall RDBMS SQL Server, MS Access, Oracle

Operating Systems: Windows NT 4.0/XP/2000

Utilities: MS Office, FrontPage

Professional Experience:

Client: Confidential, Hartford, CT June 2009 – Present

Role: Sr. Business Analyst

Roles and Responsibilities

• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle
• Understood the business process and developed a workflow diagram using MS Visio.
• Used MS Visio to model the process using the UML to create use case diagrams, activity diagrams, Data Flow Diagrams, sequence diagrams and collaboration diagrams
• Generated reports for executive management using Crystal reports so that they can make a sound decisions based on the reports
• Involved in HL7 implementation and extensive knowledge on HL7 standards.
• Played a substantial role in the process identification and definition and functional requirements gathering for ICD9 to ICD 10 conversion process..
• Designed new process flows and documented the Business process and various Business scenarios and activities.
• Utilized Requisite Pro for preparing the Business requirements document.
• Created data models and business process models using Rational Rose. Followed top down leveled technique for building the Business Process Models.
• Participated in the process of preparing verification master plan to clearly and concisely describe the company's philosophy, expectations, and approach.
• Interacted with Business Users to generate and review business test cases to upgrade User Interface system.
• Created use cases, activity diagrams, state chart diagrams, sequence diagrams, and collaboration diagrams using Rational Rose to clearly define the data process model, and the business process model.

Client: Confidential, Austin, TX May 2007 – June 2009

Role: Business Analyst

client Group of Companies, develops and supports reliable, easy-to-use software and services of exceptional quality that enable physicians and caregivers to more easily manage the complexities of healthcare. Misys Fast Services System (MFSS) is a HIPAA compliant system designed for both real-time & batch environments, it caters to the needs of the various Misys systems such as Tiger, Vision, Payer path and third party clearing houses. MFSS is a set of web services that are connected to MISYS payer network; the system consolidates the process of creating and validating the HIPAA transactions in a centralized location. Some of the HIPAA transactions that are supported by MFSS are eligibility verification, claim status, claim submission and referral.

Roles and Responsibilities

• Conducted problem opportunity analysis, user interviews, gathered, analyzed and documented business requirements based on the analysis of HIPAA transaction processing workflow model.
• Conduct customer interviews to define and document user requirements for custom SharePoint applications.
• Reviewed Project Charter Documents, Business Requirement Documents for tagging and tracing to Use-Case Specifications, System Requirements Specification and UI Functional specification documents.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Involved in ICD9 and ICD 10 gap analysis process and used HL7 standards.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML and Rational Rose.
• Analyzed and prioritized HL7 V3 and CDA Model for cancer diagnosis.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Payer network, payer path, Tiger.
• Assisted client in developing content and training materials; recommended enhancements and identified new business requirements.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.

Client: Confidential, San Francisco, CA Feb 2006 – May 2007

Role: Senior Business Analyst

Project I: Countrywide Transition – Mortgage and Home Equity Origination is being implemented to provide best of BAC/CFC Apply paths, tools, calculators and content regarding Mortgages and Home Equity to the customer.

Project II: Online Auto Insurance is being implemented to provide Bank of America and GEICO cobranded auto insurance, where customers can experience a differentiated offer, quote interaction and quality service experience; necessary to generate consumer traffic to a successful product offering.

Roles and Responsibilities

• Captured the scope of the project by defining the boundaries, Critical to Quality objectives (CTQ’s) and the purpose.
• Conducted Gap Analysis by creating process flows highlighting the differences between the Current (As Is) environment versus the Target (To Be) environment.
• Have worked with PeopleSoft Financials, it is software which is a primary tool for managing departmental budgets.
• Created the Business Requirements Document (BRD) to clearly define each business goal in terms of meaningful and structured functional requirements along with detailed process flows (using Visio) and respective SIPOC analysis.
• Have worked on SQR, which is a programming language designed for generating reports from database management systems.
• Facilitated brainstorming sessions and conducted meetings to elicit requirements from the Business partners, Sponsors and Users.
• Facilitated Joint Application Development (JAD) sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Created Use Cases to support the High Level Design document in Analyze phase.
• Followed the Waterfall Model of software development implementing the Six Sigma methodology.
• Created conceptual wireframes to assist the developers in better understanding of the requirements.
• Supported the CIT and SIT testing teams for creating test plan and scripts.
• Created the UAT Plan and test scripts and participated in UAT.
• Created the Traceability Matrix to map the functional requirements with test scripts, wireframes and High Level Design (HLD).
• Used Mercury’s Quality Center to track the enhancements, changes and defects.
• Trained Users by documenting and giving presentations regarding the changes and new functionalities.
• Created Release Notes prior to each implementation.
• Created and maintained Meeting Minutes / Issues Log and ensured timely resolution of all outstanding items.
• Acted as a liaison between Technology and Business for clear and better communication.

Client: Confidential, Mclean, VA Feb 2005 – Jan 2006

Role: Business Analyst

Credit Card Affinity Expansion would provide the capability to offer Instant Credit during the reservation process to eligible and Pre Approved customers of Hawaiian Airlines, Alaska Airlines and Choice Hotels.

Roles and Responsibilities

• Managed communication with the business partners on a periodic basis.
• Facilitated meetings with different Business and Technology teams.
• Assisted in the creation of the Project Charter to clearly highlight the Project Objectives and Success Metrics.
• Conducted Gap Analysis by creating process flows highlighting the differences between the Current environment versus the Target environment.
• Gathered, analyzed and documented the Business Requirements Document.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements were covered in scripts and tested properly.
• Created and maintained Meeting Minutes / Issues Log and ensured timely resolution of all outstanding items.
• Created the Change Requests as per the need and maintained the Requirements document by incorporating the approved Change Requests.
• Participated in the bug review meetings and provided clarity on issues.
• Created the UAT Plan and test scripts and participated in UAT.
• Created and maintained a Traceability Matrix to map the requirements with test cases and design.

Client: Confidential, Mclean, VA Mar 2003 – Dec 2004

Role: Business/Data Analyst

Project I: E – Bookbuilding (EBB) is an application used by Freddie Mac traders in support of their day-to-day operations. It includes the functionality to manage syndicated debt books, broker/dealer allocations for these books, and reporting of all these actions.

Project II: Loan Level Disclosure (LLD) Release 2.0 provides monthly updates to the investor community on Mortgage Backed Securities issued after Dec 1, 2005. LLD Release 2.1 discloses Current ARM Note Rate information in addition to the already available 39 variables.

Roles and Responsibilities

• Gathered requirements by conducting meetings and brainstorming sessions with end users and SMEs and documented them.
• Performed Gap Analysis of the As-Is and To-Be processes to identify and validate requirements.
• Responsible for the development and maintenance of Business Requirements Document (BRD) consisting of Functional and Non-Functional Requirements.
• Followed the Rational Unified Process (RUP) methodology of iterative software development with its various workflows, artifacts and activities.
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Gathered and updated the required documents for SOX Compliance Review Package including Segregation of Duties form (SOD), UNIX Production Control ID and Verification Form, Control User Report, Compliance Data Security Request Form, Change Management Plan, ALCCB Charter and Meeting Minutes.
• Performed Data Analysis for LLD Release 2.0.
• Creating a Database for the 39 variables.
• Writing SQL queries to pull out errors and sorting them as per classification.
• Creating charts in Excel depicting error.
• Creating and giving presentations for the results of the study.
• Created Use Cases and Use Case Diagrams using MS Visio.
• Supported the Testing team for the creation of Test Cases and through the entire testing process.
• Mapped the test cases with the functional requirements in the Requirements Traceability Matrix (RTM).
• Participated in User Acceptance Testing (UAT) and Performance Testing.
• Used ClearCase for version control of documents.
• Created Standard Operating Procedures (SOP) for the EBB application.
• Created and maintained Meeting Minutes / Issues Log and ensured timely resolution of all outstanding items.
• Worked as a liaison between the internal team (Freddie Mac) and the vendor (Grant Street Group).

References: Available upon request.