SUMMARY:

• Over 10 Years in Business Analysis with experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Waterfall Method, Agile and RAD.
• Expertise in Business Modeling using MS Visio/Enterprise Architect/Rational Rose.
• In Depth understanding of the Banking and Mortgage Industry.
• Proficient in creating Wireframes/Mock-up Screens using MS Visio.
• Expertise in Requirements Gathering through direct user interviews and workshops.
• Facilitating JAD sessions with business users to elicit detailed business requirements.
• Defining Test Cases, creating Test Scripts, analyzing bugs, interacting with QA / Dev teams in fixing errors and User Acceptance Testing (UAT)
• Used Mercury Quality Center, ClearQuest and ClearCase.
• Excellent Knowledge in the areas of Business and Web based Applications.
• Experience using project management tools like MS-Project for status reporting and planning.
• Experience working with offshore teams in India.
• Exceptional Documentation Skills.
• Excellent Team Player with ability to think analytically and troubleshoot issues.
• Exposure to Quality Processes such as ISO 9001: 2000 certifications.
• Excellent Verbal and Written Communication Skills.
• Dedicated, diligent, well organized, and efficient; consistently produce results above client and employer expectation

TECHNICAL SKILLS:

• Process/Model Tools: MS Visio, Rational Rose, Rational Requisite Pro, Enterprise Architect, Documentum & MS Office Suite.
• BUG Tracking: Rational Clear Quest, Mercury Quality Center
• Operating Systems: Microsoft Windows 9X/2000/NT/XP

• Masters in Organizational Communication & Public Relations
• Professional Certification (Diploma) in Personnel Management and Industrial Relations
• Bachelor of Arts

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY Oct 2010 to Present
Sr. Business Analyst

Confidential, one of the top three credit rating agencies in the world (alongside Moody\'s and Standard & Poor\'s), issues ratings for thousands of banks, financial institutions, corporations, and governments. Fitch engages in the politically charged business of rating the debt of nations. The goal of the project was to develop an application, which serves different varieties of stock reports for various companies. Individual investors and Clients use this application to access these stock reports.

Responsibilities:

• Interacted with business heads to finalize the Business Requirements for the application and performed the requirement analysis and documented the requirements
• Documented a high level Business Requirement Document (BRD), which provided a high level summary of the objectives and contents of the Release
• Performed Gap and Business alignment analysis
• Conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Developed Use Cases and detailed project plan with emphasis on deliverables
• Worked with internal and external users to define requirements and coordinated user management and developer expectations.
• Monitored change requests and documented requirements, integrated them with Use Cases by using Rational Requisite Pro
• Created Mockups and reviewed the requirements with the Business and the Development team
• Created and managed various tests, store test information, review and analyze test results
• Conducted presentations of the test results with analysis with stakeholders and users and documented modifications and requirements
• Coordinated for problem resolution with technical staff on application issues related to hardware problems
• Coordinated with the testing team and provided support during the UAT by triaging the defects
• Supported the User Verification sessions for the project roll out
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions
• Attended and participated in team meetings, workaround sessions, and coordinated meetings as required

Environment: Requisite Pro, Windows XP, MS Office, MS Visio, Rational Rose, UML, MS Visio, Microsoft .Net framework, Microsoft SQL server, Share Point.

Confidential, MI Oct 2007 to Oct 2010
Sr. Business Analyst (IO) Consultant
Energy Gas - Information Tech. Division

Confidential, is one of the nation's largest diversified energy companies. Headquartered in Detroit, Michigan, DTE Energy is involved in the development and management of energy-related businesses and services nationwide. Its largest operating units are Detroit Edison, an electric utility serving 2.2 million customers in Southeastern Michigan, and MichCon, a natural gas utility serving 1.3 million customers in Michigan.

Responsibilities:

• Analyzed the technologies to design an effective strategy for the Order Processing Application (OPA) and Content Management Application.
• Organized various JAD sessions to gather business needs.
• Documented various aspects of the project including Budget estimation, User requirements, functional requirements and business case documentation.
• Generated Use case diagrams with MS Visio 2002 for the development team.
• Coordinated the design of Class Diagrams, Sequence diagrams and Dataflows for Web Applications and ER Diagrams for the backend databases.
• Coordinated with Crystal report teams for effective report generation.
• Documented the functional specifications for aid in Use Case development.
• Deliverables were routinely transferred to developers in iterations.
• Project Life Cycle was handled using RUP from the Inception to the Transition.
• Involved with the management of Content Workflow as well as Custom Views Design for Personalization.
• Created markup interfaces and user manuals for each assigned modules elaborating the various design as well as user interface steps for development.
• Documented change requirements for all my modules and also refined the business process reflecting the changes to the system.
• Conducted various developer meetings for ensure complete understanding regarding search criteria, URL Path design, Skin and Skeleton of the conceived Web Portal.
• Organized User Acceptance Testing for eventual business acceptance of the implementation with regards to end users.
• Had regular meetings with testing group to identify testing strategies and organization. We used Mercury Quality Center for their test criteria.
• Hands on MQC experience for system functional testing.

Environment: Agile Methodology, MS Visio 2002, UML, Java, J2EE, WebLogic Portal Server 8.1, HTML, XML, MS-Word, MS-Excel, MS-Powerpoint, Mercury Quality Center 9.0, Rational Clearcase, Windows XP, HP-UNIX.

Confidential, Union, MI Feb 2006 to Sep 2007
Sr. Business Analyst - Consultant
Banking - Information Tech. Division
With over $600 million in assets, Michigan First has represented financial stability to its members since 1926, and now serves over 85,000 area residents and businesses. It's been over 85 years since the beginning, and the credit union continues to grow strong by providing the best in financial products and services to its valued members. Membership of Michigan First includes anyone who lives, works, or worships in Macomb, Oakland, or Wayne Counties - totaling approximately 1.5 million households - as well as the students, alumni and staff of many educational organizations. This financial institution specializes in Lending, Financial Services, Financial Education, and Community Relations
Responsibilities:

• Managed and developed a CRM database in MS Access to manage and facilitate customer relations.
• Developed and managed physical database designs in Access from a business model using Visual Basic and SQL through entity relationships and dataflow diagrams. Create and maintain database objects and restrict and sort data using SQL.
• Managed projects and information on business practices, rules and requirements through accredited resources. Determined customer objectives, analyzed current processes, documented user and system requirements using SDLC (Systems Development Life Cycle). Attended project meetings to analyze business (financial) documents, data definitions and data dictionary, and to document business process and data flows to produce a functional, productive database.
• Designed custom reports for business users by exporting MS Access data to be used in PowerPoint presentations.
• Intensive interaction with Vendors and Senior Management (Vice President and Executive Director) on a daily basis (both face to face and over the phone) to procure contract agreement and compliance with Morgan Stanley.
• Ensured that each Vendor is meeting their SLA stated in the contract through the financial data they provide every month. This includes analyzing data received, proposing questions to managers and to vendors to get a better understanding of the information gathered and producing a database.
• Liaison between external and internal departments to acquire data to analyze for future database development and financial report layouts using MS Access and Excel.

Environment: MS Office 2003, MS Visio, MS Project, Rational Clear Quest

Confidential, Richmond, VA Feb 2005 to Dec 2005

Business Analyst - Consultant
Capital One Financial Corporation is a diversified banking company focused primarily on consumer and commercial lending and deposit origination. Its principal business segments are Local Banking and National Lending. Local Banking includes consumer, small business and commercial deposits, and lending conducted within its branch network.
The main objective of the project was to Automate Loan Process beginning with the Application origination module to closing and fund transfer module. The system performs all the business Functions of the loan process such as the Appraisal, Credit, Income, and Title functionalities by extracting Credit data from external agencies and it was a combination of various forms and reports. Functional specification documents were to develop for the Appraisal and Credit departments.
Responsibilities:

• Responsible for building a Reporting Platform for user requirements including building ad hoc reports in analytics
• Led and managed projects to improve the usability of the Reporting Platform developing reports.
• Prepared the Project Charter document and got sign-offs from the team.
• Established a business Analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Responsible for analyzing the format of data that comes from dealer centers, loan officers, and dealerships, and determined a standard format to interface it with any external system using XML.
• Managed and maintained Siebel based email, supporting large business sales process and workflow.
• Performed eCRM email workflow enhancements. Simplify and augment the user experience while providing the required Email functionality to support Workflow enhancements and new system integrations.
• Gathered user requirements and created test scripts to enhance the Siebel application used by Sales
• Liaison with IBM developers to test and troubleshoot application issues. Provided IBM with written specifications for the Siebel application based on user requirements.
• Analyzed and mine data for business intelligence to help drive critical business decisions

Environment: MS Project, MS Visio, UML, SDLC, XML

Confidential, INDIA Aug 2000 to Jul 2004
Business Process Analyst

Citigroup Global Services [CGS] focuses on providing sophisticated IT-enabled solutions to the Financial Services industry, supported by cutting-edge technology and robust infrastructure. Citigroup Global Services provides a spectrum of solutions across Banks, Insurance, Financial Portals & Mutual Funds. The job was to migrate Account Services Investigation (ASI) process from Citibank NY & Delaware to India and create a better process to mitigate existing defects and decrease the processing cycle time.

Responsibilities:

• Participated in interaction with clients to assess needs, identify key challenges, and define project scope and deliverables.
• Helped in Prioritization of project efforts, developing project plans, process flows, Use Cases and SRS using RUP.
• Developed Business Requirements from users and used Rational RequisitePro for documenting the requirements; also used Documentum for content management.
• Involved in identifying Use Cases, Actors and writing Use Case Narratives.
• Created Use Case Diagrams, Activity Diagrams and process model using MS Visio.
• Attended meetings with QA team members for SME in order to deliver quality documents.
• Involved in reporting status, milestones, and project plan tracking to project management and project owners on a weekly basis.
• Supported and assisted QA in developing Quality Control (QC) test plans and test scripts, as well as supporting and assisting clients in all testing phases through UAT
• Undergone various phases like design, functional and technical specification, coding and testing.
• Played a pivotal role in obtaining the ISO 9001: 2000 series certification for ASI Operations along with zero non-confirmation report.

Environment: MS Project, MS Visio, UML, SDLC