Professional Summary

• Solution oriented Business Analyst with around 8 years of experience in IT industry and also worked on various domains including Insurance, Retail and Banking.
• Strong knowledge of Software Development Life Cycle (SDLC) Models and Methodologies like Waterfall, Agile, and Rational Unified Process (RUP).
• Experience in working with Leadership Teams in creating SOPs and document templates for BA life cycle.
• Successful and progressive record of hands-on experience in managing, evaluating and defining requirements.
• Experience in performing Business Process Analysis, involved in application redesigning and enhancements and GAP analysis, creating Business Process Models.
• Business Process Re-engineering (BPR), Business process optimization and process mapping.
• Experience in coordinating JAD/RAD sessions for gathering requirements, data and process models, Report Layouts, and Wireframes and Prototypes.
• Experienced in documenting Business Requirements document (BRD) and Functional Specification Document (FSD) and maintaining Requirement Traceability Matrix.
• Proficient in developing Use Case Diagrams, Workflow Maps, Activity diagrams based on UML using Rational Rose and MS Visio.
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing.
• Proficientinfacilitating and performing User Acceptance Test (UAT) by working with internal and external Users / Customers and obtaining delivery approval for the project.
• Excellent interpersonal and communication skills with an ability to build professional relationships with peers and superiors, and work comfortably with both business and technical professionals.

• Bachelor of Engineering in Computers

Requirements Analysis Skills

Business Requirements, Business Process Analysis, GAP analysis, Use Case Modeling & Analysis, Use Cases

Business Modeling Tools

MS Visio, Rational Rose, Requisite Pro

Requirement Management tool

Requsite Pro, IBM DOORS

Databases

MS Access, Oracle 9i/10g/11g, SQL Server 2005/2008

Methodologies

Agile/Scrum, RUP

Environment

Windows 2000/XP/NT/Vista/7

CRM

SalesForce

Team Collaboration Platform

MS Sharepoint, EMC Documentum

Confidential,NYC, NY,July 2011 June 2012

Role:Sr. Business Analyst
Project: Updation from MemberPro to FACETS

Health first offers free and low-cost health insurance plans to eligible adults, children, families, and seniors living in New York State. This project involved migration of their existing legacy systems in place in the various boroughs of New York to a new integrated database system that enhances the organization’s consolidated reporting capabilities. The Centralize Database was built in SQL and various reports were generated from it.

Responsibilities:

• Understood the existing environment and created Process flow diagrams for the new system.
• Interacted with the various teams such as Enrollment team, marketing team, retention team, claims processing team and understood the various reports that are supposed to be generated.
• Created Prototypes after collecting Report requirements and presented the Prototypes to the team. For example involved in creating reports like Marketing Effectiveness Report by Region, Daily Activity Report.
• Involved in testing of reports, creation of report manuals.
• Analyzed the existing reports to remove redundancy.
• Understood the existing setup and created Data-Mapping documents for Data Migration.
• Worked with data analysts to ensure that the data was properly migrated.
• Assisted in creating Test Plans and Test Scripts and was involved in integration.
• Executed SQL Queries to test the Data Integrity.
• Experience working with HIPAA transactions such as 835 remittance advice.

Environment: MS SQL Management Studio, MS SQL Server 2008, Windows XP, Microsoft Visio, MS Sharepoint, Citrix connectivity, Business Objects Desktop Intelligence, MemberPro, FACETS.

Confidential,Long Island- NY,Aug 2010 May 2011

Role: Business Analyst
Project: Point Of Sale System (Enhancements)

One of the world\'s top furniture retailers, IKEA International sells Scandinavian-style home furnishings and other house wares in more than 200 stores in 30-plus countries. The focus on this project was to develop and improve the existing store-level management applications that would integrate and automate in-store and back-office functions such as reporting, updating, file maintenance, inventory management, label and sign printing and continuous store level inventory control and management.

Responsibilities:

• Organizing and managing meetings between clients,conduct JAD sessions involving subject matter experts (SMEs), development teams and analysts.
• Performed anin-depth analysisof thesystem’s organizational structure, services and processes and created As-Is and To-Be process models.
• Gathered, analyzed and documented Business Requirements, Use Cases, Use Case Model and Activity Diagrams.
• Assisted in drafting the Application Interface Design (AID)’s with various documentations and diagrams.
• CreatedUI mockups and provided walkthrough them to Business and Technical teams to approval.
• Meeting with business users and definingFunctional and Non-Functional Requirements and obtaining Business Sign-Off.
• Assisted inConfiguration Change Management and Change Request handlingby tracking and maintaining requirements in the Traceability Matrix as per the request from Business and IT counterparts.
• Lead multiple presentations usingMicrosoft Power Point for business and IT
• Worked with CRM Tool, SalesForce in optimizing, updating and monitoring customer data
• Worked on status reporting on a weekly basis to keep the management up to date on the progress of the projects.
• Worked actively with Test Support teams for monitoring the test phases and activities and reported them to PM and leadership.

Environment:UML, Microsoft Project, Microsoft Visio, Microsoft PPT, Rational Tools (ReqPro)

Confidential, Hartford CT,June 2009 July 2010

Role: BusinessAnalyst
Project: DISCOVER

The firm serves businesses of various sizes, from large public and private companies, to closely held family-owned businesses. Worked with Property and Casualty wing Church Mutual. Church Mutual has specialized in insurance for religious organizations. Their market also includes religious-related schools, camps, denominational offices, and senior living facilities. They insure religious institutions of all denominations. Church Mutual markets most lines of commercial property and liability insurance, including multiple-peril, workers\' compensation, and commercial auto insurance. This project focused onDelivering Improved Services to Customers and the Organization via Effective Re-engineering (DISCOVER).

Responsibilities:

• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Created and managed document templates, Use Case templates, requirement types and traceability relationships in Confluence.
• Utilized the 80-20 rule to prioritize and incorporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Accumulated system requirements from Policy/Claims/Billing departments through surveys and interviews.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders to gather Functional Requirements.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Narrative and Use Case Model using UML (Unified Modeling Language).
• Involved in gathering Performance Measurement metrics to assist PM in developing measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of User Manual documentation to communicate features, benefits, positioning and impacts to different user groups and ensured that documentation deliverables from various groups are produced as needed.

Environment: Windows XP/2000, MS-SQL Server, MS Office Suite, MS-Project, Confluence

Confidential, Syracuse, NY,Jan 2008 Apr 2009

Role: BusinessAnalyst
Project: Online Loan Processing System

Confidential,A Boston based company, is a Banking company which wanted to start providing loans to parties for developing new house or repair to house. Citizens Bank wanted to upgrade the loan processing system, which is based on web-services technology. Citizens Bank’s OLPS Plus (online loan processor system) was enhanced using iterative approach using Rational Unified Process (RUP).

Responsibilities:

• Inspected existing system and documents; reviewed new Charter/Business Requirement Documents.
• Participated in JAD Sessions and inspected legacy system with SMEs to understand new requirements, System Features and understand the change in Business Process from the new system.
• Interacted with business users & elicited requirements to further define Functional Requirements specific to Loan Officers, Processors & Managers.
• Made changes to existing Vision document, Use-case Specification document and Functional Requirements document using Rational Requisite Pro; Maintained version control via Rational ClearCase.
• Redesigned User Interface mockups and validations using Dreamweaver & Visio.
• Performed Gap Analysis between newly interfaced objects and functions with the existing system.
• Participated in Design walk-through with SMEs and Architects to baseline the business architecture.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Assisted QA team with Manual testing.

Environment: UML, Rational Rose, RUP, Rational Requisite Pro, Oracle 9i, HTML, XML

Confidential,Bangalore India,Aug 2004 - Nov 2007

Role: ITAnalyst/Business Systems Analyst
Project: Multiple projects

Joined as a graduate trainee for study internship and inducted into Networking and Distributed Systems group (for supporting IT systems). I was part of the team that was monitoring the BHEL supply chain systems at various organizational levels and integrating and enhancing the existing IT systems as per changing business processes. Significant contributor to the team, engaged in analysis, design, and systems maintenance/update for complete automation and process flow to have a seamless integration of various departments.

Responsibilities:

• Used adobe Photoshop, Applied software development practices of an iterative, incremental lifecycle model using the Unified Modeling Language, Architecture centric, and Use-Case driven approach.
• Worked on Business Process Flows, UML modeling, Use Cases.
• Involved in Domain Analysis which includes ‘As is’ and ‘To be’ systems study.
• Major involvement in requirements elicitation, documentation and management process.
• Created Vision, Use-case specification, Functional Requirement Specification (FRS), and Supplementary specification documents.
• Assisted in creating Glossary and Iteration Plan.
• Identified Functional and Non-Functional requirements, Created Process Work flow diagrams.
• Involved in developing Traceability Matrix as well as Test Cases.
• Assisted in creating the Work Breakdown Structure (WBS).
• Was invited to deliver seminar on my personal experiences regarding the course and its application in the industry and mentored Graduate trainees who joined the group.

Environment: UML, Windows XP/2000, MS Office Suite.