SUMMARY

• 4 years of experience as a BusinessAnalyst using the iterative software development lifecycle principles of Rational Unified Process and Agile SDLC Process to manage business process analysis, systems analysis and requirement gathering/analysis.
• Facilitating Joint Application Development (JAD) sessions.
• Experience in documenting existing process, analyzing business requirements, creating Business Requirements Documents (BRD),Functional Specification Documents and Traceability Matrix.
• Experience working in all the phases of Software Development Life Cycle (SDLC), requirement analysis and business specification, development, enhancement and developing Test Cases.
• Experience with MS Visio to create use case diagrams, flow charts, documenting workflows, creating class diagrams, sequence diagrams and activity diagrams for UML Modeling.
• Experience with MS Excel for requirements elicitation.
• Developing, documenting and implementing policies and procedures in compliance with SOX standards.
• Strong analytical, problem solving, prioritizing, communication skills and ability to collaborate with peers in both business and technical areas to deliver OptimalBusiness Process Solutions, in line with corporate priorities.

B.E. (ELECTRONICS AND TELECOMMUNICATIONS)

BUSINESS SKILLS:

• Business Processes research, analysis & documentation.
• UML Use Case Modeling & Analysis.
• FunctionalRequirements Elicitation, Validation, Verification and Documentation (BRD).
• GAP analysis, SWOT analysis and IMPACT analysis.
• Change Management.
• Risk analysis.
• SOX and HIPAA knowledge.
• Facilitating JAD sessions.

TECHNICAL SKILLS:

Methodologies: UML, RUP, BPR

Project Mgmt Tools: MS Project, Rational Requisite Pro

Databases: Oracle 9i, MS-Access, MS SQL Server

Technologies: C/C++, ASP.NET, HTML, XML,SQL

Documentation: MS Office (MS-Word, MS-Excel, MS-Power Point, MS-Outlook), MS Visio, Rational Requisite Pro

PROFESSIONAL EXPERIENCE:

Business Analyst

O & TRM Product Management: The Operations & Technology Risk Management Product Management group develops and manages the IS Risk, Compliance & Control products for Citi. As part of this group, I worked as Business Analyst in the Program Management Office.
Data Protection: The project aimed at implementation of security controls to protect confidentiality, integrity and availability of Citi's information assets from a wide range of threats (including but not limited to electronic eavesdropping, unauthorized access, data misuse, loss, and theft). The scope includes Business Analysis of Data Protection Program to introduce data protection best practices, address regulatory concerns and business requirements. The endorsement of these Data Protection initiatives will help to minimize risk, improve service delivery and introduce higher level of program assurance to interested parties.

Responsibilities:

• Met with client groups to determine user requirements and created Use Cases for requirements.
• Elicited business process descriptions from groups of cross-functional business users.
• Derived detailed User Stories for each requirement in the agile environment.
• Analyzed the Initial Operational Risk Rankings and conducted the GAP analysis between the required and provided control self-assessments.
• Worked with Subject Matter Expert's to get detailed description of Operational Risks and Corresponding Control Self Assessments.
• Communicated with multiple stakeholders to develop process for generating Control Self Assessments (CSA).
• Used Ms-Excel to manage requirements and maintained a Traceability Matrix for requirements.
• Prepared the Requirements list and assigned priorities to them.
• Facilitated JAD sessions to explain flow and sequence of events.
• Developed Use Cases and workflow diagrams to supplement the business requirements and mapped the use cases to corresponding business requirements.
• Designed the Business Requirements Document.
• Assisted Project Manager with project administrative tasks, such as work plan administration, time tracking and project schedule maintenance.
• Involved in providing firm wide training on Risks and controls for users awareness and compliance regarding risk controls in place.
• Assisted the QA team in the preparation of test plans and test cases.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in MS-Project.
• Prepared training materials and gave Presentations periodically to the management.
  

Tools: MS-Visio, MS-Office, SQL, MS-Power Point, MS-Excel, and MS-Project and MS-Outlook.

Confidential,Tulsa, OK June 2008 - March 2009
Business Analyst/Project Co-ordinator

Project Scope: This website was developed for the convenience of the patients to take an appointment and also to check their bills. Admissions, Discharge, Transfer information were interfaced from the registration system to the patient care information, clinical information systems, medical records systems and billing system. This website also includes automatic mail generation in response to the patients e-mails and also greeting mails.

Responsibilities:

• Elicited, Verified and Validated all the business requirements from the end users keeping in mind their need for the application and documented it for the technical team.
• Managed the requirements using Rational Requisite Pro and Traceability Matrix.
• Facilitated group sessions with Subject Matter Expert's in understanding the requirements pertaining to Billing Origination to Billing Processing.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities using the Use Case Modeling throughout the SDLC.
• Analyzed and authored business systems analysis reports for HIPAA compliance.
• Developed Functional Requirement Documents and Use Case Specification Documents.
• Developed Use Cases and activity diagrams using Microsoft Visio according to UML methodology thus defining the Data Process Models.
• Prepared Business Workflow Models that covered how business processes are accomplished and documented "As Is" and "ToBe" Workflow Process.
• Once a specification has been submitted to the technical team, coordinated with them to ensure they have a full understanding of the company's requirements.
• Worked with QA team in testing the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Involved in preparing a simple and detailed User Manual for the application.
• Gave Presentations periodically to the management and end users during various phases of Software Development Life Cycle (SDLC) and also trained end users.

Tools: Rational Requisite Pro, MS-Visio, MS-PowerPoint, MS-Access, MS-Office and MS-Project.

Confidential,Minneapolis, MN July 2007 - May 2008
Jr. Business Analyst

Project Scope: Design of Carlson Marketing Group Points Redemption System:
This project scope was to design and develop implementation of efficient Loyalty redemption points reward program for members of the group.

Responsibilities:

• Assisted the Senior Business Analyst in the project.
• Gathered user requirements by interviewing stakeholders.
• Prepared Use Case Surveys, Briefs & Specification for all the functional requirements identified.
• Conducted Use Case walkthroughs in an effort to identify and realize the processes and flows involved in the new system.
• Actively involved in defining system specifications & user screens for the customer.
• Designed Use case diagrams, Activity diagrams and process flow diagrams to analyze the system.
• Assigned priorities to the requirements and use cases to meet project deadlines.
• Designed Requirements Traceability Matrix using MS Excel.
• Facilitated JAD group sessions with Senior Business Analyst for the stakeholders.
• Assisted the Senior Business Analyst in designing Business & Functional Requirements Document.

Tools: MS-Office, MS-Excel, MS-Power Point and MS-Visio

Confidential,Mumbai, India March 2006 - April 2007

Jr. Business Consultant/Technical Writer

Project Scope: The project scope was to create a web application that took care of online account for auto services, which included Account Activity, Changing Customer Profile, Checking the Bill History, Bill Paying, and get a Quote Online. Automated claims processing system to provide an automated workflow for the business process to eliminate manual handoffs and make the process more satisfactory for customers.

Responsibilities:

• Analyzed the business work process and documented it.
• Conducted controlled brainstorming sessions with project focus groups.
• Developed process flow diagrams for detailed understanding of the application.
• Designed and developed Proto-type web pages. Provided support to Developers.
• Developed mock-up screens and captured appropriate screen shots from different applications in a presentation to support GUI development.
• Assisted the technical team in software development life cycle (SDLC).
• Conducted customer research, competitive research, industry analysis, accessed, analyzed data and conducted research to perform statistical analysis.

Tools: MS-Excel, MS-Word and MS-Power Point.