Business Analyst Resume

Objective:To utilize my analytical engineering skills in a technical field

Summary of qualifications:

Applied analytical and systems engineering background to the customer service sector by providing innovative solutions to Samsung’s customer service processes. Successfully implemented Samsung’s first real-time scheduling system by building system and business requirements and fully integrating a 3rd party vendor solution with Samsung’s SAP systems.
Provided analytical support to the finance sector through assessment of structured energy markets and the portfolio\'s technological attributes and operational strength to determine a project\'s value and risk as an investment. Developed a working knowledge of energy industry trends, market structures, technical design, financial valuation, and project finance at Abatis Capital, a private equity firm focused on energy infrastructure.
Analyzed system-level performance in support of Missile Defense Agency and Ground-based Midcourse Defense Systems Engineering Team. Provided system performance analysis at SAIC through missile defense simulation models, in an environment that required quick response to customer directed scenarios. Analyzed simulation results by using various processing and graphing techniques to produce and present results in a comprehensive manner. Provided system-level performance assessment in support of Defense Advanced Research Projects Agency (DARPA). Modeled airborne and ground-based sensors in an integrated surveillance system to assess coverage capabilities of simulated test events and targets.
Implemented operations research and industrial engineering techniques, such as forecasting, optimization and process analysis, while working in the Industrial Engineering department at United Parcel Service for two cooperative internships.

Education

Masters of Engineering / Operations Research and Industrial Engineering
Bachelor of Science / Operations Research and Industrial Engineering

Professional experience

10/2010 Present Confidential, NJ
Business Analyst

Provided innovative solutions to process deficiencies for Samsung’s customer service division. Implemented system and process improvements for providing repair service, including call center processes, automated and optimized repair services, establishing following up confirmation process on completed repairs and improving exchange and refund processes.
Implemented Samsung’s first real-time scheduling system for customer service repairs. Developed system requirements, coordinated business requirements and successfully implemented the scheduling system in full integration with Samsung’s call center and repair network systems.
Gained extensive knowledge of system structures and how system platforms function and integrate between SAP, G-ERP and 3rd party solutions.

12/2007 09/2010Confidential,LLC New York, NY
Associate

Analyzed the electricity market, technological attributes and financial viability of energy infrastructure deals. Breadth of energy projects included conventional energy generation, renewables, and energy infrastructure, such as natural gas pipelines.
Provided daily technical and analytical support, including general screening of projects for initial interest and extensive due diligence of projects for 1st and 2nd round bids, to Abatis Capital’s Asset team.
Experienced in designing papers and presentations to summarize energy deals to potential investors

6/2004 11/2007 Confidential, VA
Systems Engineer

Provided technical and analytical support to Missile Defense Agency and Ground-based Midcourse Defense. Utilized modeling and simulation techniques to assess missile defense system capabilities and determine future system development.
Worked on DARPA program providing system-level performance assessment. Breadth of analysis included sensor siting analysis, coverage predictions of stationary and moving targets, and target characterization.
Utilized Matlab, Microsoft Excel, Microsoft Powerpoint, and Unix shell scripting to perform simulation analysis and process results. Created new processing tools and techniques and utilized available processing tools to extract relevant and conclusive information. Summarized results to present to government customers.
Maintained weekly record of staffing opportunities on various contracts pertaining to the maintenance and growth of our division. Involved in recruiting, interviewing and hiring of employees.

6/2001 8/2001 Confidential, PA
Industrial Engineering Intern

Implemented easier methods for forecasting the inflow of packages into the hub
Helped improve the productivity in the hub by determining appropriate resources for all operations

8/2000 12/2000 Confidential, PA
Industrial Engineering Intern

Determined optimal ratio of resources to available office space for all operations
Performed time studies on air container movements during Christmas season
Reallocated space for additions to existing structures using AutoCAD

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