Business Analyst Resume

Professional Summary
Experience business analyst under general direction, able to formulate and define specifications for complex operating software programming applications. Modify or maintain complex existing applications using engineering current releases and utilities from vendors. Routine software development tasks using industrystandard tools and techniques. Consults regularly directly with vendors, clinical and business users, and provides second and thirdtier support to end users to ensure reliable application system availability and performance.

Professional Experience

Confidential,St. Louis, Missouri 10/2007 – 10/2011
Business Analyst, Department of Information Systems

Provided technical analysis and support to internal IS personnel to determine feasibility of systems, and determine database solutions for substantial design and function issues. Work on a daily basis with nurse management and outside vendors with regard to resolving issues relating to software applications and packages for interfaces, material charges, patient information, and hardware. I also monitor system capacity and performance; plan and executed disaster recovery procedures; interact with technology service teams such as network services, software systems engineering, and applications development to restore service/core problems on a 24/7 basis. In addition to the previous information, the following are task that I have done or currently doing in my current position.

Responsible for over 20 servers dealing with patient records, billing charges, documentation, and other security sensitive information in 7 locations.
Create custom crystal reports based on needs by customers on SIS Implementation.
Assisted and created reports for the BJC Finance Department.
Responsible for multiple and routine upgrades for SIS and Provation software.
Part of RAC team for North Region to increase efficiency in patient registration in regards to insurance billing.
Discovered inefficiencies with applications and worked with vendor to resolve issues.
Developed reports for other departments for important decision making.
Troubleshoot problems regarding patient information from HL7 transitioning into application and ICD9 codes leaving the application.
Worked with vendor on software design patterns.

Technologies: Crystal Reports 8.5 and 10, SQL, .Net, Cloverleaf, HL7, Mediware, SIS, SIS Analytics, Provation, Clindesk, MS Access, MS Excel, Oracle 9i, Window 2003 NWS DataCaptor, Business Objects, Censitrac, ICD9, Servers: Database, Application interface, UNIX, Windows NT

Confidential,Paducah, Kentucky 09/2006 10/2007
Customer Service Representative, DirectTV
Inform customers of appointments and answer questions about product and services offered. Talk to customers through technical issues. Provide installers with directions to customer’s address if needed. Reschedule appointments when necessary.

Confidential,Carbondale, Illinois 11/2004 08/ 2006
Audio Visual Specialist, Instructional Support Services
Delivered and set up audio/visual equipment for instructors. Provided technological assists if Instructors had problems with any equipment in Smart rooms. Assign worker to task if the manager was unavailable.

Education
Bachelor of Science degree in Management Information Systems

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