Business Analyst Resume

Objective: Seeking a position within a dynamic company that will allow for personal growth and career advancement

Computer Skills: Proficient in MS office, Word, PowerPoint, Outlook, Excel (Vlookups, Pivots), Business Intelligences, Business Objects, CSCC, Oracle11i, Oracle Install Base, RNT, SFDC, PRAT, RQF, CATALYST

Professional Experiences:

Confidential,Santa Clara, CAJan 11- present
Order Management/ Business Analyst

Significant amount of scrubbing on contracts and quotes to ensure client information, products and service is accurate
Analyze and research contracts, serial numbers, orders and service to ensure accurate and updated client information in Oracle11i, Catalyst and SFDC tools
Creating contracts, quotes, PO and SO requests from Account Managers and Inside Sales Rep on in Oracale11i and Oracle Install Base
Work closely and support all Inside Sales Rep. and SQA team in GBS (Global Business Service) and cross communicate with IT, CSM and Account Managers
Monitor deals and process contracts to get quoted for PO’s and get booked
Accountable for the successful completion in business with designated clients in Service Sales, Product Sales, and Operational Shared Services

Confidential, Milpitas, CA Jan 10 - Jan 11
Sales Service Support Analyst

Analyze, sort and process large amounts of data using MS-Excel functions (Vlookups, Pivots)
Research and analysis of quote / shipments and related transactions to assure quote accuracy, project follow ups, project management in BO (run reports)and CSCC (quoting)
Work with IT, Client Service Managers, and Account Managers to be effective on tools such as PRAT, RMA, RNT, BI and BO to ensure service and product information is correct
Sales and Service support, order management, prepare pricing sheets, research PO’s, SO’s contracts and quote renewals
Drive and execute project, taking over escalation cases, identifying key tasks, developing deadlines, managing to successful results.

Confidential,San Jose, CA Mar 09 - Dec 09
Manager Trainee/ Sales Representative

Build and maintain high-quality relationships clients (B2B)
Complete branch financial pages to determine daily/weekly/monthly profits
Provide outstanding customer service inbound and outbound
Support/recommend customers with best product/service
Meet company sales goals monthly
Customer face-to-face interaction and advanced verbal communication
Perform all rental duties (pick up, drop off, account maintenance

Education:

B.S. Degree in Business Administration in Management and Finance

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