Analyst, Business Process Resme

Professional Experience

Confidential, Bellevue, WA

August 2011 - June 22, 2012

Analyst, Business Process• Confidential

Coordinated, monitored, and improved the Business Process Change Program
Facilitated various committees and focus groups in sharing information, documenting decisions, and implementing changes, including communication and coordination of applicable training
Acted as a department trainer for ARIS process management technology

Developed and maintained dashboards and SharePoint locations to track team achievements, tasks, and work volumes
Participated in task and project planning efforts and managed handoff of tasks to teams; continually monitored milestone achievement
Coordinated team meetings and efforts; gathered and prepared project status information for presentation to stakeholders and leadership
Provided analyst support for Six Sigma structured quality improvement projects
Participated in the development of a business process management tracking system, including development of business requirements, coordination with development team, and user testing
Participated in the development of a project prioritization tool and reporting dashboard

Developed process for continual monitoring of report status
Participated in the development of a comprehensive process/reporting governance plan
Provided tracking and status reporting for system change requests

March 2010 - August 2011

Analyst, Lease• Confidential,

Maintained compliance with lease terms for various markets; worked closely with lease administrators to accurately and efficiently process necessary documents and payments
Performed account reconciliations and maintenance to increase the accuracy of data
Participated as a business process change facilitation team member
Implemented various tools for the lease compliance team to assist in the tracking of department projects, and identify and track issues that commonly impact efficiency in the course of daily operations

November 2008 – March 2010

Specialist 2•Confidential

Researched and resolved customer issues involving missing payments and other payment related transactions; communicated status of inquiries to affected customers

Confidential, Bellevue, WA

April 2005 to July 2008

Escrow Officer/Limited Practice Officer• Confidential, First American

Investigated, organized, and prepared real estate transactions for closing; preparedrelevant legal documents, established clear title, collected necessary funds, settled debts, and disbursed funds in accordance with contract instructions
Analyzed and reconciled transactions to ensure adherence to regulations and contracts

March 2002 to March 2003

Junior Closer• Confidential

November 2001 to March 2002

Assistant• Confidential

September 2003 to December 2004

Member ServicesRepresentative •Confidential

November 1997 to November 2001

7234 Air Control Electronics Operator• United States Marine Corps

Education

Master of Business Administration• Operations Management

Bachelor of Science Business Administration

Supplemental Training Certificates

System Experience