SUMMARY 
Certified PMP with versatile experience in project management, business and technical analysis, design, development and testing. Strong knowledge and extensive use of the principals and practices of CMMI and Six Sigma. Good problem solving and communication skills.

EXPERIENCE

Confidential. Melville, NY 2006-2008
Business Analyst/Project Manager 
Performed business analysis, design and implementation of the return-to-vendor system. Changes allowed more effective use of the existing process.
Involved in the analysis, redesign, testing and production support of the enterprise application to allow for a use in multi-companies’ environment.
Participated in CMMI committee to establish steps for process improvements within IT.
Helped make decision about effective approach to the projects that would increase quality and shorten time and expenses.

Responsibilities:

• Interacted with business users to define necessary changes and develop system requirements;
• Gathered business requirements, documented and translated them into specification for development;
• Developed project plan for assigned project tasks; estimate task; establish goals and milestones;
• Provide support to the project team across the life cycle ;
• Developed testing approach and provide testing support for the processes;
• Coordinated testing and reviewed results with the business users to ensure requirements are met.;
• Led work of team of 6 offshore professionals. Directly responsible for timely delivery of their project tasks.

Confidential. Hicksville, NY 1994-2005
Business System Analyst/Project Manager (2002-2005)
As a Project Lead for Chase Cardmember Services managed projects from concept through implementation. Provided business and technical expertise on major Production support tasks.
Responsibilities included:

• Requirements gathering, analysis and design;
• Development estimation, construction, QA, business sign-offs and deployment;
• Conducting status meetings to ensure projects are on time and on budget; and in compliance with CMM level 3.
• Monitoring System availability, performing root cause analysis for outages and performance impacts resulting in process and performance improvements;
• Developing Business intelligence applications for Finance department;
• Conducting presentations for the senior business units;
• Overseeing a team of 4 offshore professionals to ensure timely delivery of quality products.

Major accomplishments included:

• For Risk Adjustment Balance (RAB) re-engineering project performed current system analysis and identified the root cause of existing business problems. The goal of the project was to expend RAB criteria and introducing new pricing segment to price accounts appropriately, based upon their risk level and generate incremental revenue as a result of RAB rates to high risk accounts. Validated Business requirements for accuracy and completeness; created Project Charter and managed the execution of the project to implement major system enhancements. Project resulted in the total revenue of 104MM on the first year and 290MM on the second year.
• Using Six Sigma approach provided leadership on Penalty Pricing project to reduce cycle/time for pricing changes, minimize error/rework and increase flexibility in process for total benefit of 8MM per year.
• As Subject Matter Expert participated in the Black Belt Six Sigma project that had 152 MM in operating saving and aimed to improve Chase’s ability to execute offers to customers. Reviewed current process to identify gaps and issues, introduced best IT practices and recommended controlled approach for restructuring and redesign of functional areas.
• Provided leadership on the Litigation system redesign project to manage and perform the litigation workflow effectively and aimed at increasing bank revenue.

Senior Technical Analyst (1997-2002)
Gathered, analyzed and documented business requirements, generated test scenarios and supported acceptance testing. Participated in the development, implementation and post implementation support of the various credit card applications. 
Monitored implemented projects for quality evaluation, issues management and applying corrective actions as needed. 
Analyzed and redesigned credit line decrease application to provide the business unit with the scheduling flexibility without requiring development support .Implementation resulted in excess of 18MM due to the credit loss reduction.

Senior Programmer Analyst (1994-1997)
Participated in analysis, design and maintenance of the credit card system. Provided support and development of banking applications using RPG interactive and batch programs. Designed Inquiry and Entry systems on AS400 with RPG III, RPGIV and RPGLE. Designed procedure to send and accept files to/from vendors through Novell Server, IBM Mainframe via NDM and FTP.

Confidential. NY, NY 1992-1994 
Programmer 
Participated in development and maintenance of interactive shipping package with extensive usage of interactive and batch programming, subfile processing, IBM utilities, and reverse engineering Case-tool (X-analysis). 

EDUCATION
BS in Economics

SPECIAL TRAINING

• JPMC Six Sigma Green Belt Training
• HTML, XML
• Project Planning and Control
• Lotus Notes E-mail and calendar Training
• Project Management Professional Certification
• Object Oriented Analysis and Design
• Certified Function Point Counter
• Structure Analysis and Design
• Project Development Life Cycle training

SKILLS
Hardware: IBM AS400, IBM S/38, IBM PC. 
Software: RPG400, RPGIII, CL, COBOL, SQL400, JDE, MS Excel, MS Word, Lotus Notes, HTML, XML, MQ, Window NT, MS Access, MS Project, Power Point, MS Outlook.