Skills Summary

I have over 8 years extensive "hands on" experience managing, analyzing, documenting technical specifications, translating business requirements into functional use cases, for technical architecture, product design and development. I have defined functional requirements for development processes such that business and end user objectives are met. Participated in all aspects of the System Development Life Cycle (SDLC) working on projects through the Requirements gathering, Prototyping to the Quality Assurance and User Acceptance Testing phases.

Projects: Online Banking Applications, Billing, Enterprise Infrastructure, Check Imaging, Financial Processing, Enrollment Applications, EZ Cap,

Education

• Project Management Institute- Project Management Professional Ongoing 2010
• WebMehods- Enterprise Architecture Integration Workshop Certificate 2007
• BMO Center of Competency- Requirements Management 2007
• Humber Guelph University-Project Management Professional Prep 2007
• Maximum Impact - Leadership Training 2007
• Canadian Management Centre - Time Management Certificate 2007
• SPM Group - Essentials of Project Management Certificate 2007
• IBM-Career-Impact, Mississauga - Rational Unified Process Training 2006
• International Institute of Business Analysts-Business Analysis Training 2006
• Coventry University, M. Sc. Information Technology for Management.2000
• Specialization in System Analysis and Design, Quality Assurance, Project Management

Functional Areas of Expertise

Business Requirements Prioritization, Definition and Technical Writing

• Rational Unified Process - UML, Design Review, Use Case design, Requirements Testing
• Business, System Use Cases, Sequence and Activity diagrams, Web Interface design Mock up
• Requirements Management, SSADM), Joint Application Development Sessions (JAD)
• Understandingof Database Design and development, SQL Queries, Generate Reports, Document mapping.

Project Management

• Project Objectives, Scope Definition, Generate Resource Work Effort, Timeline and Milestones.
• Change Request Management, Change Control Management, Facilitating Review Sessions,
• Project Planning, Work Break Down Structure, Communications Management

QA, User Acceptance Testing (UAT), GUI Manual and Automated Testing

• Application Walkthrough, Version Control, Configuration Management and Testing
• Basic Knowledge of Software engineering principles (CMMI/ISO/SEC).
• Results-driven, detail-oriented, problem solving, troubleshooting, and documentation.
• Experienced in Web, Client-Server Technologies, PC Software and Database Applications.
• Software Testing Strategy: Functional, Regression, Stress, Integration and Performance testing.
• Process improvement, Reverse Engineering, Coordination of User Acceptance Testing
• Ability to set up test environment, exposure to auditing and validation techniques.

Technology

• Business to Consumer(B2C) eCommerce, Business to Business (B2B) eCommerce methodology
• Modeling tools: Rational Rose, Suite- XDE, Requisite Pro, Visio
• Automated Tools: Winrunner, Loadrunner, Quality Center, Test Director, ClearQuest, e-Tester.
• Technical Writing: MS Word, Excel, Adobe, Outlook, PowerPoint, Open Office, Lotus Notes
• Database: Ms Access, SharePoint, SQL Server 2000; SQL: Query Analyzer, Enterprise Manager
• Basic Coding Knowledge of Application Development tools: Visual Basic (VB6), Java, HTML, XML, Dreamweaver MX, Photoshop

Training & Instructional Design Skills

• Facilitated training sessions to internal clients on technical issues and various business applications.
• Conducted training for employees ranging from 5 - 50 on Quality control and software testing.
• Created workshops on topics such as requirements management and facilitation Skills

Deliverables

• Project Plans, Gantt /WBS Charts, Communications Strategy, Risk Analysis, Statement of Work, Scope
• Use Cases, Requirements Mapping Document, Mock ups, Status Reports, Process Flow charts, Test Plan/ Strategy
  
• UML notation, Test Case, Test Matrix Document, UAT Release Notes,
• High Level /Detailed Requirements Doc, Business Requirements document, Issue Log, Defect Report
  

Project Experience

Confidential, IT Project Manager/Business Analyst
Sept 2008 - date
Platform: Health Enrollment Management Information System, EZ Cap, HIMSWEB (ASP.NET, SQL Server)

• Created the project plan and schedule for completion of all IT project tasks
• Assigned tasks to the project team members using Responsibility Assignment Matrix.
• Monitored and report on the overall project lifecycle and success (on time, within budget and according to the client\'s needs).
• Monitored regular updates to SharePoint configuration for defect and document management
• Ensured adherence to development process (code review, design review, source code management policies, documentation etc.) and project process standards.
• Responsible and accountable for project scope, time, quality and budget.
• Managed scope creep and project risk including ensuring there is a risk mitigation strategy and a contingency plan as required.
• Led project team\'s work and ensured the requirements gathering steps are effectively undertaken.
• Ensured proper business and system documentation were created and maintained for the project.
• Worked closely with the development manager and senior technical staff to ensure that the system was designed in a proper cost-effective manner.
• Managed the project team to ensure the system is implemented as architected.
• Worked with the development manager to determine and finalized project estimates and feasibility.
• Worked with the client to develop clear and concise requirements documents and specifications.
• Ensured that value is delivered to the client and that the client was satisfied with project outcomes.

Confidential, Consultant/Project Manager
Sept 2007 - June 2008

Worked as a Business consultant in a multi-million dollar migration (Customer Information Payment Gateway), Billing project involving migrating a legacy Unisys application to a Service Oriented Architecture based Unix Back Office middleware application using Web Methods 6.5 and GXS Enterprise gateway.
Scope: Online Banking Application, SharePoint, Oracle, EDI, Interfaces, GUI Design, Security, Wire transfers, MVS, CICS, Mainframe applications, Engine, adapters, Banking Infrastructure.

• Led development effort for business requirements gathering and documentation for CIPG Project
• Performed analysis of existing legacy application to identify and document major Infrastructure services functionality( Reviewing Database dump, data mapping etc)
• Designed, documented business and system processes for banking services to improve current processes.
• Cultivated and maintained strong relationships with stakeholders across cross-functional groups to gain understanding of underlying business drivers and challenges
• Developed business cases (feasibility studies, cost vs. benefit analysis, risk assessment) for implementing new processes, systems and policies to align with stated business objectives and strategies
• Analyzed and assessed current and future state of business processes using Gap analysis techniques - benchmarking, secondary research, interviews, surveys and observations
• Facilitated JAD sessions with SMEs and stakeholders to model business processes, establish use case scenarios, and formalize requirements
• Wrote Project Vision and Scope Documents and ensure 'buy-in' from project sponsor(s) and stakeholders
• Created process maps, Use Cases and Use Case diagrams (with UML notation) for IT department and software development teams
• Managed and validated changes to scope and requirements
• Wrote data definitions (Glossary of Terms) for IT and software development teams
• Participated in the development of User Acceptance Testing (UAT) strategies
• Monitored, reviewed User Acceptance Tests (UAT) results with senior management & stakeholders
• Facilitated, elicited business needs and functional requirements from clients for Middleware application.
• Gathered analyzed information and provided recommendations to address and resolve business issues for specific business groups.
• Documented Infrastructure High Level Requirements required for Middleware Banking application.
• Created technical specification using Use Cases capturing present and future state of business processes.
• Reviewed, analyzed and updated Test Plan/Strategy for Customer Information Payment Gateway application
• Designed Use Cases and Test Cases with supporting activity/data flow diagram to assist development team with developing application flow to match client business process.

Confidential, Senior Business Analyst/QA Lead
Mar 2006 - Sept 2007

Worked as a Business analyst in Change Requests and Enhancement projects on ePresentment Applications using Java, J2EE, SQL Server, Q-Manager, Test Director/Quality Center, Jira and Change point.

Scope: Online Banking Statement, Target Marketing Messaging Application, SharePoint, GUI Design, Statement Archiving, Check Imaging

• Designed Technical Implementation Guide documenting all technical activities required for implementing ePresentment application.
• Reviewed and updated a solution design document to reflect changing client requirements. This document defined the processes, actors and their interactions with the ePresentment application.
• Worked closely with the Project Manager to produce project cost estimates, time, and ensured that the detailed work plan is inline within the defined project scope.
• Acted as lead coordinating other QA analysts during project initiatives, suggested improvement ideas for QA/ auditing processes, controls and procedures
• Evaluated Test results, provided recommendations on impacts of risks, enforced Symcor Quality methodology on change request processes.
• Managed defects by ensuring accurate tracking, audit and summary reporting.
• Performed risk analysis, was actively involved in ensuring all sign offs was achieved for all test stages in accordance to SAS 70 audit.
• Handled multiple change request applications testing tasks concurrently and prioritized test efforts.
• Created project test plans, test matrix, test cases and took ownership of the test execution plan.

Confidential, Business Analyst
Jan 2003 - March 2006

• Facilitated JAD sessions for defining functional requirements for Image Capture application.
• Performed business analysis to examine ,define business needs and requirements using the system development lifecycle
• Created detailed process flow diagrams and project documentation including business requirements, Use Cases, functional specifications, GUI prototypes, etc
• Interacted with subject matter experts, application developers and client implementation teams to define functional specifications that met user requirements
• Developed a workflow diagram to model our internal change request and editing/client website update processes using Data Flow and Activity diagrams and worked on the team defining the specifications for a system to automate the above processes using MS Visio.
• Participated in brainstorming sessions to determine appropriate technology platforms, for the above applications and client e-commerce requirements.
• Provided clarification regarding client requirement as per bugs/issues discovered during Systems Testing and UAT. Specifically on the usability, functionality and look and feel of client websites.

Confidential, eConferencing Analyst
Jan 2001 - Nov 2002

• Developed business requirements for BT Meetme, application requirements, business process by facilitating requirements gathering sessions with all business units and technical team.
• Designed technical specifications, interface designs, test plans and test cases, user acceptance test results.
• Completed reports documenting usage procedures for software, researched optimal technology solutions for the various BT products, this involved research into Web Conferencing systems, online payment handlers, application and database platforms.