Business Analyst Resume

Work History

February, 2008 - Confidential
July 22, 2008
During my employment with New Horizons, I was teaching Microsoft Office application courses in the classroom. I also set up the classrooms for various courses, ran maintenance procedures on all systems including updates, ghosting, install/uninstall apps and other duties related to the position.

May, 2003 - Confidential
February, 2008
As a shift manager at McDonalds, I was in charge of running the store on various shifts. This included training and coaching employees on procedures, delegating tasks, ordering inventory and other projects assigned by the store manager.

November, 2002 - Confidential
February 2003
During my employment with Household, I was responsible for our customer base of over 1 million credit card accounts. My primary responsibility was providing accurate information to the customer about their accounts and assisting the customer in a variety of credit situations. One of the most important parts of the job was maintaining security of the accounts. Referring accounts to the fraud department and collections were a daily occurrence. Another aspect of the position involved selling services to the customer as part of the credit card offering programs.

September, 1995 - Confidential
May, 2002
My employment with Gateway began on September 18, 1995. Since that time, I have been working for the technical support department and then was promoted to support engineer in November, 1998. While at Gateway, I completed Microsoft's MCSE Windows NT certification program and Novell's IntraNetWare 4.11 certification program. I also completed Microsoft's A+ certification program for computer technicians. My function as an engineer is to give accurate information to the client and to ensure that the problem is fixed the first time. I also follow up on orders and do special assignments as requested by my manager.

May, 1994 - Customer Service Professional, Confidential, NA
September, 1995
During my employment with Citibank, I was responsible for our customer base of over 1 million credit card accounts. My primary responsibility was providing accurate information to the customer about their accounts and assisting the customer in a variety of credit situations. One of the most important parts of the job was maintaining security of the accounts. Referring accounts to the fraud department and collections were a daily occurrence. I also completed correspondence, did reports, and assisted in payment arrangements when needed. I also assisted in various projects and completed assignments as requested by my manager.

Education

Bachelor of Science Degree in Business Administration

Associate of Science Degree in Business Management

Organizations and Offices Held

DSU Phi Beta Lambda Business Club

PBL Graduate Professional member
President, 1993-1994 School year
Who's Who in SD Phi Beta Lambda, 1994
Chairman, American Enterprise Day, 1992
Chairman, Finals Week Care Packages, 1993
Member, 1992-1994

InterVarsity Christian Fellowship (IVCF)

Secretary/Treasurer, 1993-1994 School year
Member of various committees
Member, 1989-1994

DSU Chorus

Plaque for four years of singing with the group, May 1993
Various solo appearances with the group in concert
Member of the choir from 1988-1994

KDSU Radio Station

Business Manager, Interim (January 1, 1994 - May 31, 1994)

DSU Honors Banquet

Outstanding Active Student Award, May 1994

Interests and Activities

Dakota State University Alumni Association
First Lutheran Church member
First Lutheran Adult choir

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