SDLC Senior Business Analyst

Professional Summary
Over ten years of results-oriented Project and Quality Assurance SDLC implementation experience as a Senior Business Analyst with primary focus in Life Sciences, Pharmaceutical industries. Successful project implementations achieved through innovation, creativity and PMI/PMP training.

• Industry recognized SDLC methodologies and Best Practice processes.
• Repeatable Business Analysis and Requirement Management techniques.
• Comprehensive, unambiguous requirements, functional specifications and wireframes eliminating costly rework.
• Audit-quality artifacts including: Requirements Traceability matrices and detailed Test/Use cases and comprehensive test execution results.
• Improved collaboration, communication and accountability among project stakeholders.

Core Competencies

• 10+ years utilizing various iterative SDLC methodologies within matrix based organizations supporting internal and external client operational departments.
• 3+ years interaction with many Health Care providers and Sales Force Representatives in determining various process improvements.
• 3 years experience in working on life cycle of Siebel CRM projects including requirements gathering, analysis and design, development, data load, testing documentation, implementation and user training.
• Established Peer Review committee to conduct inspections of current processes, peer documentation, review, suggest and agree on best methods for ensuring the highest quality and consistent project artifacts output.
• Specialist in requirements elicitation, definition and traceability through design, development, and all testing phases for main-frame, client-server and web-based applications.
• Effective negotiator between, Stakeholders, Business Lines, and Information Technology teams.
• Extensive experience validating main-frame, client-server and web applications.
• Experience with Siebel 7.5 Tools (Screens, Views, Applets, Business Components, Business Objects), Assignment Manager, Workflow and EIM.
• MS Visio Expert, proficient in all MS office products, MS Project, Siebel Call Center, Siebel ePharma, HP Quality Center, Mindjet’s MindManager, SQL, Axure

Professional Experience

Confidential Mt. Laurel, NJ 12/08 – 6/09
Sr. Test Lead (QA and Business Analysis) - Lead the testing efforts for Cash Management products during the TD Bank / Commerce Bank integration project. Coordinated team testing strategy of the Escrow and Sweeps applications developed by Fidelity National Information Services. Managed, prioritized defect resolution and risk mitigation. Liaison between TD Bank line of business and Fidelity.

• Authored test/use cases for user testing of the new mainframe applications.
• Uploaded and maintained test cases and execution results using HP Quality Center
• Provided traceability of requirements to test cases and test cases to defects using HP Quality Center.
• Developed daily, weekly and monthly reporting of testing progress, defect management using HP Quality Center and distributed to Stakeholders.
• Managed workload of test team including retesting of defects
• Educated and assisted the test team in providing Quality Assurance during testing activities.
• Efforts resulted in a successful project implementation in September 2009.

Confidential Somerville, NJ 04/07 – 12/08
Senior Business Analyst - Responsible for on-boarding large pharmaceutical client (Boehringer Ingelheim) to a customized .Net web application that supports promotional meetings for the entire sales force. Served as the liaison between client IT, Sales Force personnel, and Subject Matter Experts and Development team. Made recommendations for best practices in process improvements.

• Through the use of interactive JAD sessions elicited documented client requirements for customized web platform. Documented As-Is and To-Be business processes.
• Initiated brain-storming sessions with the web development team in designing and developing the best possible technical solutions.
• Engaged the Business Objects team in developing reports to support the business line needs.
• Collaborated with the clients and other vendors to ensure Quality Data Management.
• Documented, designed, and lead development of a web portal for contracted physicians.
• Support and monitored required physician regulatory and brand training records.
• Conducted regular data analysis on client and vendor data.
• Composed Test Cases for User Acceptance and Regression Testing efforts.
• Responsible for Defect Management and Risk Mitigation.
• Provided client training in support of User Acceptance Testing and Sales Force training.
• Execute various SQL queries on databases and communicated results to client.
• Provided recommendations for best practices in process improvements.
• Managed and prioritized development team tasks.
• Provided post-implementation support.
• Customized applications modules were successfully implemented within project timelines and budget resulting in client satisfaction and continued client business.

Confidential Piscataway, NJ 12/03 – 2/07
Senior Business Analyst - Project entailed implementation of Siebel 7.5 Call Center module for event management of speaker meetings. Clients on-boarded to the platform included Pfizer, Novartis, Genentech and Valient. Environment consisted of Siebel 7.5, MS SQL Server, Windows 2000/XP, .Net web based application.

• Primary point of contact for large clients including: BMS, Genentech, Pfizer
• Requirements elicitation via JAD sessions for internal and external clients.
• Design and deployment of Siebel UI for operational use.
• Worked closely with Siebel Architects in design and development of integrating Legacy data with Siebel 7.5.
• Translation of business requirements and processes into functional specifications.
• Managed project teams through the SDLC process.
• Maintained all project related documentation during all SDLC lifecycle phases.
• Develop strong working relationship with all project team members.
• Created and prepared Time and Cost estimate for all projects.
• Designed various ad-hoc reports for operations and external clients.
• Participation in process standardization for SDLC
• Trained on SDLC process and documentation required for BA/PM engagement.
• Collaborated on various process improvement exercises.
• Adhered to project timelines and budget for successful project implementations.

Confidential Milltown, NJ 9/02 – 09/03
Sr. Business Analyst/Project Manager - Assignment required thorough understanding of CME requirements and guidelines. Used Microsoft PowerPoint extensively for producing didactic course materials. Obtained and maintained physician databases for recruitment.

• Gathered and defined requirements for course objectives.
• Defined and designed course brochures for Healthcare Provider recruitment.
• Developed vendor key relationships and secured sponsorships.
• Prepared all applicable documentation for CME accreditation.
• Managed overall instructional activities.
• Archived patient Fluoroscope videos onto DVD.
• Provided all technical support for office.

Confidential Princeton, NJ 09/97 – 09/02
Sr. Business Analyst/Project Manager - Position required an extensive knowledge of FDA Regulatory guidelines. Maintained multiple operating systems and collaborated with Network Architect team. Developed strong working relationships with the line business and development team. Enforced SDLC methodologies and ensured completeness of all artifacts for each phase. Advised on best practice Process Improvements and Quality Measurement metrics.

• Managed team in corporate-wide implementation of Citrix MetaFrame®
• Gathered and defined requirements for Business Line projects.
• Managed project timelines and development resources.
• Initiated dialogue with development team to ensure complete understanding of requirements and determine best technical solution.
• Provided support to SAS programmers and Unix user community.
• Member of corporate Disaster Recovery Planning and documentation team.
• Installed various server hardware and software.
• Authored and published various Standard Operating Procedures.
• Windows NT, Unix and Novell Server administration.
• Monitored client database access and drug data for clinical trial purposes.
• Coordinator Corporate Compliance program.
• Worked closely with vendor in design and development of Corporate Compliance database.
• Participated in internal and external system audits for computer system validation.
• Researched and disseminated FDA Regulatory guideline information for internal use.
• Provided input for client based audits.
• Conducted software inventory in preparation for Y2K.

Training and Development

DeVry University – Courses in Visual Basic, C++ programming, Unix, etc.

Boston University (Online) - Project Management Certification Courses 1-10: PMBOK Knowledge Areas and Processes, Project Integration, Managing Project Scope, Managing Project Time, Managing Costs, Quality, Human Resources, Project Communications, Risk Management, Procurement