Business Analyst Resume

PROFESSIONAL PROFILE:

Professional with 7+ years experience in project documentation and management, business process reengineering and process improvement. Successfully completed projects for Pharmaceutical & Medical Device industries, as a Documentation Manager, Business Analyst and Technical Writer. Valued performance overseeing project documentation within a cGMP regulated Operation.

WORK EXPERIENCE:

Dec 2006 – Dec 2008 Confidential,Andover, MA
Technical Writer

Identified GMP documentation impacted by the development and transfer of new products

Identified resources to contribute to the creation of GMP documentation
Scheduled GMP document milestones
Managed the creation and revision of SOPs, Reports and Protocols to achieve milestones.
Provided status updates to Team Leaders and Members
Provided forecasts to Quality Records Management in order to prioritize their workload.
Managed Electronic Document Management System workflow (EDMS & eRoom)
Created and revised SOPs and Forms according to cGMP standards
Managed and coordinated simultaneous revisions
Created and revised Protocols and Reports using the SRC Format for submission to the FDA.
Created and updated Project Documentation

Sept 2006 – Dec 2006 Confidential,Quincy, MA
Business Analyst

Assisted in the implementation of the Quality Management module of SAP
Worked with different groups to gather functional requirements
Identified, created and revised existing and new SOPs impacted by the implementation.
Identified resources to contribute to the creation and revisions of GMP documentation.
Managed resources to achieve documentation milestones.
Identified and mapped new and existing business processes.
Created templates and work instructions to be used for creating inspection plans during and conversion and Go-Live.

May 2005 – Sept 2006 Confidential,Andover, MA
Technical Writer

Identified existing SOPs and Forms impacted by the implementation of SAP

Facilitated reviews of GMP documentation to identify revisions and achieve final approvals.
Identified and managed authors and contributors to provide content in a timely manner to achieve documentation milestones.
Responsible for the complete document lifecycle from identification to sign off of 250+ SOPs and Forms according to cGMP standards
Provided forecasts to Quality Records Management in order to prioritize their workload.
Worked with functional groups to review Business Process Blueprints to identify new SOPs
Managed and coordinated simultaneous revisions impacted by multiple system upgrades (SAP, LACES, MCAS)
Created and updated Project Documentation

September 2001 to April 2004 Confidential, Providence, RI
Project Manager

Assisted in managing an ERP System installation; provide daily support to all users
Liaison between system users and IT Department; analyzed user requirements and recommended system functionality changes
Developed and implemented new process to address subcontracting system deficiencies
Technical Writing: Developed and Designed Systems Documentation. Developed and Delivered new system training in Distribution, Manufacturing, Report Generation & Finance
Business Process reengineering: analyzed current business processes, identified improvements, implemented changes Physical Inventory: Developed a reusable physical inventory process with timeline; Managed the project to successful and timely completion and created post-physical analysis for ongoing process improvements.
Cost Accounting: costed all new items; participated in year-end cost rolls, reviewed and analyzed costing reports for discrepancies, identified and documented system transactions, trained cost accountants on business and systems processes.
Shop Floor Management: assumed responsibility for all system transactions regarding Stock Receipts and Work Orders, prioritized Shop Floor transactions, developed and implemented new business process that switched the Shop Floor from reactive to proactive to customer needs that reduced out of stock ratios; trained Warehouse staff on new processes.
Product Manager training: developed and delivered system and business policy and process training, trained Product Managers in Material Resource Planning (MRP) strategies, developed and maintained a Forecast, Sales and Operations process (S&OP), and in extracting information from the new system, trained multiple sites (Canadian Satellite office) on system & business processes, highlighting international differences

March 2000 – August 2001 Confidential,Marlborough, MA

Manager of Partner Services

Responsible for process and procedure enhancement and development
Manage and develop Partner Services staff: Supervisors/Team Leaders, Support Reps & Administrators
Hire and train Partner Services staff
Internal and external education on Be Free service offerings
Escalation point for Clients and Partners
Identify and develop new revenue generating services

EDUCATION: Bachelor of Science degree in Finance

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