PROFESSIONAL SUMMARY

• Over 6+ years of expertise as Business Analyst specialized in requirements gathering for Financial, Health Care, E commerce and Banking domains.
• Extensive experience in using JAD and JRP techniques to document business requirements and use cases, performing GAP analysis and writing Functional requirements specification.
• Experience in process modeling using Use cases, Sequence diagrams, Activity diagrams and Class diagrams.
• Expertise in Software Development Life Cycle (SDLC) including requirements analysis, system analysis, design, documentation, training, testing, implementation and post-implementation review.
• Strong structured approach to project management and deliverables.
• Extensive experience in producing documents like Business Requirements Document ( BRD), Functional Requirements Specifications ( FRS) and creating Requirements Traceability Matrix ( RTM)
• Proficient with Unified Modeling Language (UML), Agile methodology, Waterfall methodology and Rational Unified Process (RUP).
• Created Mapping Specification documents and implemented processes, procedures, guidelines and policies for the Development and QA teams.
• Experience in conducting User Acceptance Testing (UAT) and documentation of test cases.
• Strong analytical and problem solving skills with extensive experience in Microsoft Tools (PowerPoint, Project, Excel, Visio) and extensive experience in using SQL.
• Strong understanding of data warehouse and data modeling concepts.
• Team player and self-driven with strong communication and inter-personal skills.
• Strong organizational and time management skills.

Academic Degrees

Bachelor of Engineering

AREAS OF EXPERTISE

Methodologies: Agile, Waterfall, Rational Unified Process (RUP), UML Modeling and Analysis
Business Modeling Tools: MS Visio, UML 2.0, Rational Rose
Business Analysis: Process & Workflow Modeling, Requirements Gathering, Business & Functional Requirements Documents (BRDs & FRDs)
Project Management: Project Planning, Scoping, Tracking and scheduling
Office Automation tools: MS Office (Project, Word, Excel, PowerPoint, and Outlook)
Databases: Oracle 11g/10i/9i, SQL Server 2005
Data Warehousing: OLAP, Star Schema, Snowflake Schema, OLTP, SQL*Plus
BI & Reporting Tools: Business Objects (Web-Intelligence, Designer, Desktop intelligence) Data Reports.
Programming: SQL, PL/SQL, HTML.
Environment: Windows 7/XP, Windows server 2008/2003.

PROFESSIONAL EXPERIENCE

Confidential,NJ Aug’ 11 - Present
Sr. Business Analyst

Project: Genesis
The project was about implementing applications for personnel insurance tracking, finance, human resource and supply chain department.

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing. Stored and modified requirements in MS Word.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Performed data mapping.
• Created Mock-up forms in MS Access for better visualization and understanding of the software solution. This enabled the group to perform modification and enhancement to the application.
• Authored progress and completion reports which were then submitted to project management on a weekly basis.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director 7.0.
• Collaborated with Quality Assurance Analyst in Performance testing using LoadRunner.

Environment: LoadRunner 8.0, Test Director 7.6, Windows XP.

Confidential,OH Aug’ 10 – Jul’ 11
Sr. Business Analyst

Confidential,in online mortgage loans. It provides loans to the customers with the best interest rates based on the financial history. It also provides related financial services such as home loan program, money-saving accounts, debt consolidation, mortgage refinancing, home equity lines of credit, and home purchase loans. The project required the understanding of entire loan process, customer interaction, and application process to convert into e-Business model.

Responsibilities:

• Responsible for requirements gathering, creating Business Requirement Document (BRD) and maintaining vision document.
• Responsible for developing use cases for the functional specification.
• Prepared requirement specification, resource plans and designed test cases.
• RUP methodology along with its six best practices was implemented for iterative and incremental development of the system.
• Participated in strategic business planning, strategic IS plans, re-engineering business processes, detailed system design, and data modeling.
• Created use case diagrams, sequence diagrams and collaboration diagrams, functional flow diagrams, and other high level diagrams in UML and Rational Tools
• Responsible for reviewing the UML-based design and resulting code to ensure that they met defined requirements.
• Communicated with business - technology leadership for overall project/program milestones.
• Interacted with end-users to obtained approval, information, procedures and decision flaws.
• Conducted training sessions for the end users and documented various training manuals.
• Analyzed requirement environment and provided timely solutions.
• Responsible for development of operating procedures, and project plan using MS Project for deployment within the framework.

Environment: Rational Requisite Pro, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office-PowerPoint and Excel.

Confidential,OH Jan’ 09 – Jul’10
Sr. Business Analyst

Currently working on Multiple Projects for Mapfre Insurance Company such as providing a 20% Employee discount for the insured, V12 Non-Renewal Process and Rate Fillings.

Responsibilities:

• Develop detailed business user requirements, system documentation, workflow procedures, project work plan, and issues log
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Created Use Case Diagrams, Process Flow Diagrams and Activity Diagrams in MS Visio
• Utilized the software development life cycle to implement products from ideation through solution implementation
• Assisted PM in defining project timelines and worked as a team to accomplish the tasks with in the time line
• Monitored project schedules, mitigated risks, and managed customer expectations
• Trained End-users on the Customer Relationship Management application
• Conducted prototype meetings with technical team and customers and support the design efforts by designing mock-ups of user-interfaces and sequencing of key user workflow steps through the application
• Extracted the required data from the existing application backend
• Provided end-to-end product management
• Built TEST PLANS, TEST PHASE, Test Cycles AND TEST CASES
• Executed the test cases and participated in defect recovery
• Executed shake down testing for multiple projects
• Ability to shift priorities and continuously re-prioritize based upon business requirements
• Reviewed and contribute to overall QC/QA testing plans and execution

Environment: Windows 2007, Power Point, Mainframes, MS Visio

Confidential,NC Oct’ 07 – Dec’08
Business System Analyst

Confidential,is a wholly owned subsidiary of Royal Bank of Canada. RBC is Canada’s largest financial institution offering a full suite of personal, business and commercial banking solutions. The project was based on merger related activities between RBC Bank and Alabama National Bank (ANB). Involved in the conversion of all Safe Deposit Box customer and account data from the ANB system and accurately loading into the RBC Bank system. The ANB branches located in Alabama, Florida and Georgia were converted in a phased approach. With the acquisition of ANB, RBC Bank has been able to make a better presence in the Southeast.

• Extensively involved in all stages of the Project Lifecycle.
• Performed requirements gathering from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices.
• Interacted with Software development team and Business users as a liaison in helping developers to understand the business requirements thereby ensuring the proposed applications comply with the business specifications.
• Analyzed information and requirements and documented them. Reviewed the Business Requirement document and detailed the Systems Requirement document.
• Developed process flow diagrams (flow charts) using MS Visio in an effort to identify and analyze process flows in the RBC Safe Deposit Box system.
• Used MS Excel and MS Word to create a field-to-field data map that was used as a main specification document for the conversion program.
• Developed traceability matrix for maintaining/updating system requirements using MS Excel.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. Identified and participated in resolution of business system issues.
• Lead Validation/Verification, SIT (System Integration Testing), Mock conversion on the system to ensure data accuracy and RBC Bank’s business needs.
• Wrote User Acceptance Test Plan based on business users requirements and reviewed Test Plan templates.
• Delivered and maintained extensive documentation for future extendibility of the system

Environment: IBM Personal Communications, SDLC, MS Word, MS Excel, MS Visio, MS Project, Windows XP

Confidential,Dallas Jan’ 07 – Sep’07
Business Analyst

Project: Presentation Services

Presentation Services project aimed at developing reusable components across the organization. The project was designed to develop a Portal with reusable web components to be used by the American Airlines Pilots. The application is GUI based and provides a monthly itinerary with all the stopovers, Dining and Hotel arrangements for the pilots. Also monthly reports corresponding to total travelled miles for each pilot, expense report and hotel stay can be generated.

• Gathered requirements from different business teams and users across the organization to define the scope of the project.
• Identified the functionalities such as Seat Map, Calendar, Auto Suggest required for the pilot portal.
• Actively involved in the proof of concept exercise to validate the design.
• Designed the wireframes for the pilot portal displaying monthly itinerary spread across the calendar in a graphical representation.
• Conducted Business Analysis, project assessment and feasibility determination, analysis of data feed required for the pilot portal.
• Provided knowledge transfer and guidance to outsourced technical team.
• Prepared meeting agendas, minutes and status reports.
• Managed deliverables on an aggressive schedule.

Environment: Windows XP, Microsoft Word, Excel, PowerPoint, MS Visio, Jira

Confidential,India Aug’ 05 – Oct’06
Business Analyst

Confidential,initiated Loan Origination System (LOS) project to make the loan origination process flexible and robust and to support multiple lines of business and allow for easy integration with other systems. This user friendly system allows users to submit loan applications, review decisions, underwrite and generate closing documents.

• Conducted JAD & JRD sessions with the client to define scope and functionality.
• Assisted Stakeholders in evaluating potential solutions to processes, procedures and compliance guidelines for originating loans.
• Participated in interactive sessions with Business users, SME’s (Subject Matter Experts) to gather and document business requirements.
• Conducted Business Analysis, project assessment and feasibility determination, analysis of data feed requirements for products.
• Performed rigorous data analysis and gap analysis.
• Developed the prototype and prepared the process flow diagram.
• Created and maintained the traceability matrix between the base-lined functional requirements and the other work products such as design document and test plans.
• Involved in developing the test cases for Functional, Integration and System testing.
• Facilitated application development sessions and walkthroughs between technical and business teams for meeting customer requirements as well as solving issues on a daily basis such as classifying and documenting new change requirements, researching delays, documenting errors and incorporating software enhancements in to design documents.
• Coordinated with Sales and Marketing teams, third party technology distributors to facilitate communication for successful project launches.
• Created test input requirements and prepared the test data for data driven testing.
• Assisted in developing Project timelines/deliverables/strategies for effective Project management.

Environment: Windows 2000/XP, Microsoft Word, Excel, PowerPoint, MS Visio