Summary:

• Over 6+ years of experience in the Information Technology sector in all the phases of the Project Development Life Cycle as a Business Analyst.
• Comprehensive understanding of the workflow analysis in Taxation, Banking and Insurance Industries.
• Strong knowledge of Software Development Life Cycle (SDLC) methodologies.
• Experience in interacting with business users to identify information needs and initiating process changes.
• Strong facilitation skills and experience in leading requirements gathering, Use case walkthroughs and functional requirement sessions.
• Proficient in identifying, documenting and analyzing business requirements specifications (BRS), System Design Specifications (SDS) and Software Requirement Specification (SRS).
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application development (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc.) to keep executive staff and team members abreast of goals, project status, and resolving issues and conflicts.
• Proficient in creating UML diagrams including Use Case Diagrams, Behavioral Diagrams (Sequence Diagrams and Activity Diagrams).
• Experience in conducting User Acceptance Testing (UAT) and considerable knowledge of Gap Analysis.
• Experience with training and mentoring team members with project knowledge and business process.
• Experience in developing Test Plans and Test Case Scenarios.
• Interacted with the members of the testing team to analyze and clear the bugs in the system.
• Outstanding organizational skills including ability to multi-task prioritize and manage increasingly complex issues.
• Adapts new systems and environments quickly. Good work ethics, take ownership of all duties, responsibilities in meeting management skills. Group and individual based problem solving and decision making skill.

Technical Skills:

Business Modeling Tools : Rational Rose
Languages : UML
Testing Tools : Win Runner, Load Runner, Test Director 7.6
Defect Testing Tool : Test Director, Rational Clear Quest
Operating Systems : Windows XP
Office Tools : MS Office 2003, Fast Tax

Professional Experience:

Business Analyst Oct 08 – Present
Confidential, Bluebell, PA

Project Description:

Aetna Health Insurance Services Inc. is the leading diversified health care benefits company for individuals, families and small businesses. The project involved the up gradation of the existing health insurance system whereby Payment Reconciliation Statement could be built.

Job Responsibilities:

• Involved in designing of the system supporting the technical team in the product development and delivery process and translated the business requirements into Functional Specification Document (FSD).
• Interacted with the Subject Matter Experts (SMEs) and stakeholders to get a better understanding of client’s business processes.
Conducted JAD sessions with both business and technical teams across organizational lines.
• Prepared the Requirements Specifications Document for the application based on business user information.
• Managed all the requirements using Rational Requisite Pro and made them available to all team members and stakeholders involved in the project.
• Monitored client expectations and skillfully negotiated with clients through client involvement and all types of communication with the client’s team throughout the lifecycle of the project.
• Followed UML based methodology using Rational Rose for creating Use Case Models after assessing the status and scope of the project and implementing technology based solutions that will meet their strategic business process needs.
• Identified Use Cases from the requirements and wrote Use Case Specifications document.
• Involved in the periodically held JAD sessions for the purpose of project updates as well as involved in the weekly meetings to discuss the current project status.
• Reported status to project management and project owners on a weekly and monthly basis.
• Actively involved in executing and coordinating functional and user acceptance testing (UAT).
• Maintained strong working relationship with various business groups such as project technical/development team and external clients throughout the development process.

Environment: Java, C++, Unix, Rational Requisite Pro, UML, Load Runner, Rational Rose, Test Director 7.6.

Business Analyst May 06 – Oct 08
Confidential, Montvale, NJ

Project Description:

KPMG LLP is a global network of professional firms providing tax, audit and advisory services. The project was to enhance the Information Filing System called Orion.

Job Responsibilities:

Participated in requirements discussions with business units, ensuring all business requirements were satisfactorily met. Conducted a thorough analysis of the system features to assist project team with implementation of new features. Gathered business requirements by meeting with business users and generated use cases. Conducted individual and JAD sessions with both business and technical teams across organizational lines.

• Created use case document to elaborate user experience taking into account the business objective.
• Used Rational Rose for business requirements, business process design (Use Cases using UML) activity and sequence diagrams to analyze requirements.
• Prepared the Requirements Specifications Document for the application based on business user information.
• Initiated Use Case Analysis using UML, which provided the framework for potential use case deliverables and their inter-relationships and developed Use Case specifications with flow of events, pre conditions and post conditions.
• Performed verification and sign-off of business requirements.
• Participated in various meetings and interacted with the analysts and developers to discuss Enhancement and Modification Request issues.
• Critically evaluated the information gathered from multiple sources during requirement analysis and was responsible for tracking, tracing and managing requirements.
• Imported scrubbed client information from Orion into Fast Tax to determine if the required information populates the tax returns.
• Participated in providing analysis to expand the current system to track the activity of the individual accessing the system to obtain client information stored.
• Worked with UAT team to validate so that the developed application meets the business requirements.
• Bugs that would enhance the usability of the application were logged using Rational Clear Quest.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Java, C++, Unix, Rational Requisite Pro, UML, Clear Quest, Win Runner, Rational Rose, Test Director 7.6.

Business Analyst Feb 05 – May 06
Confidential, Bridgeport, CT

Project Description:

People’s United Bank is the largest regional bank of New England region. The project involved the Document Imaging of Credit card applications using the Enterprise Document Management System thereby reducing the application processing time.

Job Responsibilities:

• Participated in requirements discussions with business units, ensuring all business requirements were satisfactorily met.
• Articulate business requirements by gathering data from end user interviews and translate them into both technical and functional specifications.
• Prepared Business Requirement Document containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Analyzed the existing system and process gaps in context of new business changes (GAP analysis)
• Conducted JAD sessions with management, SMEs (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues to develop specifications.
• Designed use cases, use case diagrams, activity diagrams, sequence diagrams in UML methodology using Rational Rose.
• Involved in the periodically held JAD sessions for the purpose of project updates as well as involved in the weekly meetings to discuss the current project status.
• Assisted with test cases and developed strategies with quality assurance group to implement them. Efficiently responded to client inquiries and resolved discrepancies.
• Collaborated with quality assurance analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
• Actively involved in executing and coordinating functional and User Acceptance Testing (UAT).
• Educated clients’ team on the benefits and risks associated with the project.

Environment: Java, C++, Unix, Rational Requisite Pro, UML, Win Runner, Rational Rose, Test Director 7.6.

Business Analyst May 03 – Jan 05
Confidential, Cuttack, India

Project Description: Life Insurance Corporation Inc. is the leading source of insurance for individuals, families and businesses. The project involved the up gradation of the existing insurance system whereby web-based application and a direct portal was setup to register Insurance Policies for prospective insurance agents. Job Responsibilities:

• Obtaining a detailed knowledge of the business process being followed in the project environment.
• Extracting the business requirements from the end users through JAD Sessions keeping in mind their needs for the application.
• Prepared Business Requirement Document to analyze and document business data requirements for the developers.
• Analyze business requirements and segregated them into Use Cases and Activity diagrams using Rational Rose according to UML methodology.
• Documented functional requirements in the Functional Requirement Specification document.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Bugs that would enhance the usability of the application were logged using Rational Clear Quest.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: ASP, Visio, Clear Quest, MS PowerPoint, MS Word,

Education:

Master of Business Administration with concentration in Finance
Bachelor of Science