OBJECTIVE
To obtain a position as a Business Analyst with the opportunity to utilize possessed knowledge and experience along with the capabilities of learning and gaining skills for future career growth.

SUMMARY

• Self motivated and detail oriented analyst with Seven years of diverse experience in many domains as a Business Analyst. Proven ability to productively utilize available tools and sources that benefit both the project and the company.
• Experience in Insurance and Pharmaceutical domains.
• Knowledge and experience in Systems Development Life Cycle (SDLC) and it methodologies with Waterfall, Agile, Rational Unified Process (RUP).
• Proficient in MS Project/Visio for development and management of detailed project plans to include tasks and milestones.
• Experience in writing business requirements specifications (BRD), functional requirement specifications (FRD), and maintaining the requirements traceability matrix.
• Sound proficiency in the management of requirements, use cases, and tracking changing requirements using tools such as Rational Requisite Pro.
• Proficient in analyzing and creating Use Case Diagrams, Class Diagrams, Activity Diagrams, Data Flow Diagrams, and Sequence Diagrams based on UML methodology using Rational Rose.
• Knowledge of Integration Testing, System Testing, Regression Testing and User Acceptance Testing as also sound knowledge of Defect Tracking Lifecycle.
• Knowledge and experience writing SQL queries to verify and retrieve data from databases.
• Experience in conducting Joint Application Development (JAD) sessions with subject matter experts (SME), business groups, senior management, and IT groups.
• Elicitation techniques like: holding interviews, questionnaires, and brainstorming sessions with business and IT groups.
• Highly motivated team player with excellent communication, presentation and inter-personal skills.
• Excellent analytical, problem solving, team building, judgment and decision making skills.

TECHNICAL SKILLS
Languages: C, C++, XML, HTML, VBScript, SQL, Unix, Linux
Databases: Oracle, MS SQL, MS Access
Operating Systems: WinNT Server/Workstation, Windows, UNIX, DOS, Linux
Applications: MS Outlook, MS Office, MS Front Page, MS Visio, MS Project, Lotus Notes, Sharepoint
Test Tools: Win Runner, Quality Center/Test Director, QTP, Rational Suite

PROFESSIONAL EXPERIENCE

Confidential,Jersey City, NJ Nov 07 – Aug 09
Business Systems Analyst
The project was creating a web-based application, an enhanced system that will provide a centralized underwriting and reporting system for US and Canada. PAWeb (Personal Accident Web) System is an Accident & Health Underwriting System developed by AIU (American International Underwriters). This system provides end-to-end underwriting functionalities from New Business, Endorsements, Cancellations, Premium Computations, Document Generation, Booking, Reinsurance (through intergration with AIU’s Strategic Reinsurance System) and feed to backend Financials and Claims Systems.
Responsibilities:

• Senior business systems analyst for a Commercial Insurance policy form automation project.
• Developed business and technical specifications for complex forms using filed forms, explanation of variables and state issue manual pages.
• Interfaced directly with Users, Actuaries Products and IT teams complete the specifications.
• Assist project manager or other lead consultant in determining and monitoring overall project direction, scope, work plans, and budgets.
• Prepared business rules and mapping rules for various Commercial Insurance products; as also converted data using XML for the same.
• Writing the entire Scenario Test Cases to test all the scenarios based on business rules requirements.
• Performed manual testing by executing Test cases for all modules before creating automated scripts to validate the test procedure.
• Involve with QA/UAT testing of policy prints and certificates using underwriting application.
• Developed User Manuals, Presentations and Training Manuals as per project specifications and timelines.
• Created Defect Reports using Quality Center after tracking bugs.
• In-depth knowledge of business forms.
• Review the test scripts delivered by testing team, using Quality Center & Excel.
• Performed Gap Analysis and Impact Analysis.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Change request management.
• Worked almost independently throughout the project

Confidential,LLC –Woodbridge, NJ Jun 04 – Oct 04
Quality Assurance Analyst

Responsibilities:

• Test the event management system manually for the PLS which tracked events and trade shows.
• Attended meetings regarding implementation and maintenance work performed on the systems.
• Prepared documentation from working closely with the system architect.
• Created test plans and test scripts from system and feature requirements.
• Performing test (execution & writing shell scripts).
• Perform regression test on the system to test accuracy and quality.
• Work with developers to communicate and resolve bugs found in the systems in a timely manner.
• Used Excel spreadsheet to track defects
• Attended weekly project team meetings to discuss ideas and strategies in regards to various projects.
• Implemented sales force automation on SAP platform.
• Worked closely with sales force to understand client needs and maximize online buying effectiveness.
• Successfully implemented change request and defect tracking using Rational Clear Quest for utilization by developers and SQA team.
• Created timely reports using business objects and MS Project. Expert in making technical documents.
• Expertise in executing and analyzing various queries and creating reports depending on the end-user for client-server system.
• Supported in creating test cases to check the functionality of the enhanced application and performed User Acceptance Testing (UAT).

Confidential,NJ Jun 02 – Sept 02
Analyst
I worked on an inhouse Sales Force automation system that helped them track all the sales information. This application helps the sales force out in the field locate doctors and physicians locally from the database and schedule appointments and meetings. They used this application for their day to day sales activities and for reporting.
Responsibilities:

• Provided customer service and support to users
• Troubleshoot Fujitsu LT500 Tablet hardware
• Provided helpdesk support with Sales Force Application (Callmax)
• Analyzed and helped users troubleshooting Win2k Professional OS
• Use of Remedy for tracking calls as also documented them

Confidential,NJ Sept 00 – May 02
System Administrator
Responsibilities:

• Provided customer service and support to users
• Installed and supported Win2000/NT network hardware and software; and VPN network
• Administered and maintained the local area network; helpdesk support
• Administered and supported the Domain server (including DNS/DHCP server)
• Evaluated LAN requirements and proposed solutions
• User security administration and access rights
• Installed, upgraded, maintained backup server & client h/w & s/w

Confidential,NJ Dec 98 – Aug 00
Network Analyst
Responsibilities:

• Administered and maintained NT servers: MS Exchange Server; DNS/DHCP Server; Proxy Server; RAS Server; MS SNA server; VPN server/client
• Cisco/IBM2210 router configuration
• AS400 client support
• Installed, supported, and troubleshoot LAN and PC Windows2000/NT/98/95/3.1 networking hardware and software

EDUCATION
BS (Information Systems and Management)
B.Com(Accounting)