Business Analyst Resume

Professional Experience

Confidential,Atlanta, GA (Contract) Feb 2011 – May 2011
Business Analyst/ Network Planner

Requirements gathering to define scope of projects focused on Scope of work, project plan, work breakdown structure.
Project execution project reporting. project tollgate (milestones) presentations.
Involved in eliciting and documenting requirements for new features to enhance portfolio review, and developed use case for the same.
Issued weekly reports with circuit ordering and installation statuses to upper management and clients..

Confidential,GA (Contract) January 2010 – December 2010
Business Analyst/Project Manager/Network Support

Assist in routine system change requests using SDLC methodologies, from gathering technical requirements, to analysis, to application development, testing, implementation, post implementation review, to documentation for all change requests.
Reviewed, evaluated, designed, documented, implemented and maintained business reports in Borland Tempo.
Ensured design complied to company and departmental standards,
Coordinated and managed project teams through milestones including direct external/internal customer contact..
Project tasks include but are not limited to: site survey requests, order issuance, engineering, provisioning, site work, testing, migration to new access and ensuring circuit disconnects are completed for the old access portion.
Participated with circuit related ILEC billing disputes.
Experience with the following systems TIRKS, SOTS, CASPR, Verigate, Neustar, and Granite Works.

Confidential,Atlanta, GA (Contract) 2008 – 2010
Manager

Oversaw the management and operational oversight of the company\'s Advanced Business Solutions department with responsibility to provide streamlined operations, sourcing and procurement, vendor management, reduced operating costs, network administration and greater profitability.

Confidential,Atlanta, GA April 2001 – May 2006
Business Analyst / Process Engineering

Developed project plans and tracked through implementation, testing, training, acceptance and hand off to the account management.
Expertise in Six Sigma Methodologies.
Lead and facilitated sessions with business and technical stakeholders.
Identified/confirmed requirements scope
Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, from low-level information to a more general understanding and distinguished user requests from the underlying business problem
Established and implemented effective requirements practices, included use and continuous improvement of the requirements process.
Installed customer software solutions both remotely and onsite and provided status reports to upper management and clients.

Confidential,Atlanta, GA Jan. 1997 – Jan 2001
Network Analyst

Determined operation, configuration, and connection status of routers using various monitoring tools and techniques.
Utilized remote monitoring tools, to test, monitor and troubleshoot circuit connection issues.
Investigated, isolated, and resolved complex EIGRP and OSPF routing issues.
Configured routers, switches, and VPN devices.
Tested the interoperability and infrastructure resilience of the OSS/BSS provisioning, billing w/ Trouble Ticket, NICE Voice Recorders for the Network Operations Center and deployed with Cisco SRST Media Border Gateway, SIP Soft Phones and Servers.
Experienced in Interexchange Carrier DS3, OC3, and OC12 facility grooming, including circuit design, testing, turn-up, and service-affecting rolls of existing customer circuits.

EDUCATION

Bachelor of Arts

Computer skills

MS Word, Excel, PowerPoint, Project 2000, Visio, Borland Tempo, TBS, Quality Center, Windows XP, UNIX, MetaSolv, VOIP Provisioning, Change Management, CDMA Technology Design Knowledge, Ethernet Provisioning experience, Network Design both ILEC and CLEC, SS7 Signaling experience, Inter-Machine Trunk (IMT) Provisioning, DS-1, DS-3, OC-3,OSS and VOIP Circuit Provisioning experience

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship