EXPERIENCE SUMMARY

• Business Analyst with over 6 years of experience with in depth knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process.
• Experienced in Business writing skills in Business Requirements Document (BRD), System Requirement Document (SRD), Use Case Specifications, and Functional Specifications across the deliverables of a project.
• Good experience in Unified Modeling Language (UML), Rational Unified Process (RUP) and advance knowledge in methodologies including Waterfall, Agile.
• Interacted with SME(s) and Business Stakeholders to get a better understanding of business process by conducting Joint Application Development (JAD), projects meetings, reviews, and walkthroughs to draft the relevant documentation/ artifacts.
• Involved in requirement gathering and Gap Analysis, by evaluating the key differences between the AS-IS and the TO-BE system using Swim Lane diagrams and identifying the key requirements for system reengineering.
• Define scope and understand Business Processes like identify the risk, baseline acceptance criteria, and deliverables.
• Written Use cases and have produced Use Case Models, creating Behavioral diagrams (Use Case diagrams, Activity diagrams and Sequence diagrams) based on UML Methodology & Business Process Flow diagrams using Enterprise Architect, Rational Requisite Pro and Ms Visio.
• Developed Traceability Matrix by mapping Business Requirements and Test Cases to ensure that all requirements are covered for testing.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users as well as assisted users to use the system configured.
• Well versed with IBM Rational Software integrated tools for requirements management and analysis use case development and business modeling. Adept in various tools including Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, Enterprise Architect.
• Expert level skills in MS Office products like MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint and MS Project.
• Experience in SQL query for data analysis and reporting.
• Effective in multitasking and effective management of assignments according to work schedules with strong project management orientation.
• Excellent verbal/written communication skills and strong analytical abilities and can perform both independently and as a team player.
• Extensively used MS Project for managing schedules, resource allocation, tracking milestones and collaboration.
• Exhibited excellent interpersonal skills with proven ability to conduct project meetings, reviews, and customer interviews according to the varied needs of the people involved.

CERTIFICATION

TECHNICAL SUMMARY

Operating Systems: MS Windows 7 / XP / Vista / Windows Server 2008 R2 Methodologies: Rational Unified Process (RUP), Waterfall, Iterative and Agile Method, SDLC, GAP Analysis Business Modeling Tools: MS Word 2003 / 2007 / 2010, MS Visio 2003 / 2007 / 2010,MS Excel 2003 / 2007 / 2010, IBM Enterprise Architect, IBM Rational Rose, Unified Modeling Language (UML) Requirement Management: IBM Rational Requisite Pro, iRise Utility Packages: MS Word, MS Excel, MS PowerPoint, MS Project, MS SharePoint Testing Tools: IBM Rational Clear Quest, IBM Rational Clear Case Databases: Oracle 10g / 9i, MS SQL Server 2008 / 2005, MS Access

WORK HISTORY

Confidential, Sikeston, MO May.2011-Present

Role: Business Analyst

Project Description:

Online Banking Application: The application was enhancement of the existing bank portal. The project allowed users to have a secure, user friendly, and performance-oriented web solution. It enabled customers to make transfers within and outside the bank, online bill pay, and update information. Customers could view and print monthly statement, personal expenses, loan history, tax information and interest information.

Responsibilities:

• Conducted interviews with Portfolio Manager to gather Business Requirements and was involved in documentation of Business Requirement Documents (BRD).
• Involved in developing techniques for requirements gathering including interviews, brainstorms, questionnaires and meetings with stakeholders.
• Researched various components of online banking applications, read several papers, conducted surveys, and prepared a “Best Practices Report” and submitted it to the Project Manager.
• Conducted Gap Analysis as well as captured and documented process improvement to find possible bottlenecks.
• Developed comprehensive business requirement documents using Rational Requisite Pro that provided appropriate scope of work technical team to develop the overall system.
• Developed Functional Specification document and Supplementary Specification (non-functional) document.
• Designed Use Cases, Use Case diagrams using Enterprise Architect to present a better view of the system as a whole to the technical team for them to identify the key processes.
• Coordinated work plan between Project Manager and client. Updated and communicated project status to management through effective presentations.
• Responsible to communicate business requirements to developers and follow up on their progress during the development process.
• Developed Traceability Matrix by mapping Business Requirements and Test Cases, to ensure that all requirements are covered for testing.
• Aided in writing UAT (User Acceptance Testing) cases and was a liaison between Project Stakeholders and Testing organizations during UAT.
• Used SQL queries to check data and generate reports.
• Executed queries on TOAD/Squirrel and generated periodic reports to Reporting teams.
• Assisted the project manager in preparing the project schedules, milestone tracking, and resource allocation using MS Project.
• Developed User and Training Manuals as per the Project Specifications and timelines.

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, MS SharePoint, Windows XP, Enterprise Architect, Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, SQL Server , and .NET Framework.

Confidential, Atlanta, GA Nov.2010-March2011

Role: Business Analyst

Project Description:

Claim Processing Application: This project was aimed at enhancement of an internal Work Flow Management system to automate business processes based on preset business rules and conditions. The project was to develop a fully automated, real-time claims processing system for the healthcare.

Responsibilities:

• Involved in gathering Business Requirements, interacted with the Users, Design and development teams, Project Manager and Subject Matter Experts (SMEs) to get better understanding of the Business Processes.
• Facilitated Joint Application Development (JAD) sessions to analyze business requirements and system architecture/design.
• Assisted in preparation and configuration of client’s billing, adjudication and process workflow rules data.
• Analyzed business for EDI Claim Submission and HIPPA 4010 Compliance Requirements like 837 (Healthcare Claims), 835 (Healthcare Claim Payment), 270 (Eligibility Inquiry), 271 (Eligibility Response), 276 (Claim Status), 277 (Claims Status Response).
• Developed comprehensive Business Requirement Documents (BRD) that provided appropriate scope of work technical team to develop the overall system.
• Created UML diagrams such as Use Case Diagrams, Activity Diagrams, Data Flow Diagrams and Sequence Diagrams using MS Visio to define business process and data process model.
• Actively involved in walkthroughs and meeting with development team to discuss related issues.
• Used the Office Suite extensively which included MS Word, MS Excel and MS Visio for various documentation and analysis reports.
• Provided weekly status updates and generated follow up tasks using MS Project.
• Developed Test Plan and Scenarios and assisted QA in developing Test Cases.
• Organized Project Deliverables that included Version Control and Change Management using MS SharePoint.
• Developed User and Training Manuals as per the requirement.

Environment: MS Word, MS Excel, MS Project, MS Visio, MS SharePoint, Windows XP, Oracle and Java.

Confidential,Los Angeles, CA Sept.2009-Sep.2010

Role: Business Analyst

Project Description:

Car Rental Reservation Management System: The Project required updating the system that would provide the customer of Fox Rent a Car with various reservation services such as making reservation, checking availability of vehicles, rewards program and updating personal information. The application provided customer with real time access to their accounts and availability of cars.

Responsibilities:

• Gathered requirements from all users, Subject Matter Experts (SMEs), and key personnel to understand the current functionality of the existing system.
• Studied carefully all of the organization’s policies and procedures relating to car rental.
• Facilitated and participated in Joint Application Development (JAD) session for requirements gathering analysis and design which helped in determining the functional specifications, writing use cases and creating prototypes.
• Performed in-depth Gap Analysis with different business groups to ensure that the system initiatives are met.
• Assisted in modeling and documenting the end user’s AS-IS workflow and TO-BE business processes.
• Prepared Vision Document for defining the scope of the project and the various functional and non-functional requirements involved in it.
• Created artifacts such as use case, and developed Use Case Diagrams, Activity Diagrams, Sequence Diagram using Enterprise Architect.
• Analyzed and maintained business and system requirements using Requisite Pro.
• Designed requirements Traceability Matrix to trace and manage business requirements.
• Interacted with the development and testing teams to improve overall quality of the application. Assisted Quality Control teams to develop a Test Plan and Test Cases.
• Used SQL for data analysis and reporting.
• Implemented basic queries for testing and report validation.
• Maintained project documentation on MS SharePoint.
• Developed User and Training Manuals as per the Project Specifications and timelines.

Environment: MS Word, MS Excel, MS PowerPoint, MS SharePoint, Windows XP, Enterprise Architect, Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, SQL Server, and .NET Framework.

Confidential, Kathmandu, Nepal Feb.2008-Jun.2009

Role: Business Analyst

Project Description:

Online Banking Application: Bank of Asia Nepal is the 22nd commercial bank of Nepal and is incorporated as ‘A’ Class financial institution. It offers a variety of banking products and financial solutions like personal banking, small business, retail banking, home financing and equity loans, asset management, wealth management, corporate and investment banking and debit card services to its customers. Personal Banking involves opening and maintenance of checking, savings, recurring deposit accounts and personal loans. The application enabled customers to access their checking and savings accounts and debit card using the Internet.

Responsibilities:

• Facilitated Joint Application Development (JAD) sessions for communicating and managing expectations with SME's and to understand thoroughly the business process and the interface requirements, which need to be incorporated in the application.
• Conducted Gap Analysis and created an AS- IS workflow to better understand the mechanics of the existing system.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using the Rational Requisite Pro.
• Developed Functional Specification Document and Supplementary Specification (non-functional) Document.
• Constructed and maintained UML model using Enterprise Architect and created use case diagrams, activity diagrams and sequence diagrams for all the use cases.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the Project Cycle.
• Assisted the Project Manager in preparing the project schedules, milestone tracking, and resource allocation using MS Project 2003.
• Assisted the QA team in designing the Test Cases for User Acceptance Testing (UAT).

Environment: MS Word, MS Excel, MS Project, MS Access, Windows Vista, Enterprise Architect, Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, SQL Server 2005 and .NET Framework.

Confidential,Kathmandu, Nepal June.2007-Dec.2008

Junior Project Coordinator

Project Description:JOBS DYNAMICS Pvt. Ltd is career oriented organization, driven towards providing the widest range of job solutions to people looking for work in Nepal. The Project required building application that would allow jobseekers to register and seek for jobs online. For the job employers, it provided a platform to register and post jobs. The application enabled members to access their account and apply/ post for jobs using the Internet.

Responsibilities:

• Worked with users, Sr. Business Analyst and Subject Matter Experts (SMEs) to gather expectation of the system.
• Interacted frequently with the Project manager, Sr. Business Analyst and made suggestions about areas that required attention.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs, and ensure that critical requirements are not missed.
• Worked under the general supervision of Sr. Business Analyst/ Project Manager with some latitude for the exercise of independent judgment.
• Identified Use Cases from the requirements and wrote Use Case Specifications document.
• Created work flow diagrams to depict the interaction between the various actors and the system.
• Presented project progress reports and status reports to the management throughout the duration of the project.
• Coordinated work plan between Sr. Business Analyst, Project Manager and client using Microsoft Project 2003.

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, Windows Vista, Enterprise Architect ,Rational Requisite Pro, Oracle and Java.

EDUCATION

Bachelor in Business Administration (General Management)