SUMMARY

Action oriented and Result focused profession with 9 years of experience in Information Technology, Web and Desktop application development for both Public and Private Sectors. Provided the teams with Project Plan, Work Break down Structure (WBS), Cost management, Team Building, Time Management, Project Execution Plan and Risk Management Plan.

Expert in Requirements Gathering through JAD sessions, Storyboard Sessions, Gap Analysis, interviews and workshops with clients, developers, and QA Analysts. Experienced in handling multiple Projects at a time and understand stakeholder needs and priorities.

TECHNICAL SKILL

Methodologies: Waterfall, Agile, RUP.
Change Management Tools: Rational Clear Quest, Test Director, Rational Clear Case
Business Modeling Tools: Microsoft Visio, Rational Rose
Project Management Tool MS Project, Clarity, @Task, Primavera P3 and Primavera P6
Project Management Skills Change Control Management, Risk Plan and Risk Management, Project Plan creation and maintenance, Cost Management, Compliance, Status
Reports, Port folio Management.

Education and Certifications:

• Bachelor of Technology (B.Tech) in Information Technology (I.T) from Andhra University.
• Certified Project Management Professional (PMP) from PMI (in process).
• Certified Scrum Master.

Training:

• Project Management Training.
• Six Sigma Training.
• Organizational Communications/Training.
• Agile Methodology Training.

PROFESSIONAL WORK EXPERIENCE

Confidential,NJ
Business Analyst/Project coordinator
April ‘2012 to till date
Labor Management System
It is online application, it record the time worked, calculates vacation and sick time. Performed GAP analysis to improve the functionality and make it more user friendly with HR/Benefit solution and Insurance application.

Responsibilities:

• Analyzed existing systems, time saver. Proposed and implemented the potential improvements as per business needs such as changing the way the companies pay their workers. Created project plan, communication plan and resource management plan.
• Conducted Joint Application Development (JAD) Sessions to develop and agree upon a system that focus on business requirements.
• Coordinated with offshore and onshore development teams also handled deployment issues across dev, prod and test environment.
• Worked across all levels of management to track project requirements and ensure compliance in development effort. Worked on updating project schedules/plans according to the status reports of the team and work.
• Worked on Risk Management Plan and worked towards identifying, capturing and avoiding the risks.
• Performed GAP analysis to compare existing system with the proposed system and documented the new requirements to improve the process.

Environment: MS-Office, Primavera P3, SQL, MS Visio, Java.

Confidential,Bloomington, IL
Sr. Business Analyst/Project Management Analyst
April ‘2010 to Feb’2012

Worked with executive teams of CCI (Cloud Computing Initiative), ROVR Tool, EDMERC Data Migration, Segregation of duties, Unified Communications, Video Interoperability integration, Life Insurance Taxation for Legacy Systems, Policy and Claims (P&C), Billing Systems, Property and Casuality (P&C) Client Alternative to define and develop web sites from concept to completion.

Responsibilities:

• Worked explicitly in creating Project Plan which helps the project to be on schedule and cost. Communicated the team and Project manager with Project plan and Work Break down Structure (WBS) to reduce time, resource and cost and to improve quality.
• Worked on billing system in authenticating the person’s identification along with his Credit/debit card with SSN and also checks his background history (claims/police report) when paying his online Bill. So that his product is verified each time. Also worked in creating a Vendor Video chat service to pay the bill.
• Worked on CRM by using Siebel and Portrait for call center application for both inbound and outbound calls. Worked with Video Compression and MPEG and AVG.
• Analyzed requirements and created Use Cases, Use Case diagrams, Activity diagrams using MS Visio. Resolve resourcing conflicts among the project teams and Line of Business, developing detailed integrated resource plans. Created user interface design to help technical team for development and also business to confirm the requirements.
• Used Six Sigma DMAIC (define, measure, analyze, improve, control) Management Strategy to achieve the Quality Product. Worked on SSO (Single sign on) credentials to get access to all the systems, also gathered requirements and analyzed them to authorize (identify if he qualifies) and authenticate the person’s profile and get the access through SSO (single sign on). Used Wireframe model to review the content in the website.
• Worked on Project negotiations with Vendors for the contracts and also negotiated with the users for the tough schedule and security in terms of Fraud investigation. Designed and Documented RFP’s (Request for Proposal) for vendors for the bidding process along with their deadlines. Used Team Track for managing the Projects.
• Conducted GAP Analysis to identify the difference between the current and future state application and also performed GAP Analysis, Conducted Walkthroughs and acted as a Liaison between the Business Users (Sponsors), Stakeholders and the team to perform requirements, quality and Risk analysis. Performed Data Analysis, Data Mapping and Data transformation. Used Siebel for CRM.
• As the Documentation guru, developed documentation, Business Case, Project Charter/Project Definition document (PD’s), Job Aid’s Communication Plan, Use Case Specification Documents, Current State with data flow diagram, and Future State with a data flow diagram and DOU’s (Document of Understanding.
• Coordinated with team and outside SME’s to meet deadlines, budgets, and client demand. Provided situational leadership to motivate individuals. Created a Marketing Campaign Strategy for the client for the new product promotion and shared through SharePoint (Document Management).
• Conducted JAD Sessions for better understanding and refining the requirements on coordination with multiple teams. Met with all developers and project stakeholders to lead a kickoff meeting. Identified Scope, defined and introduced the project, team members\' roles, and key deliverables. Mapped out timelines, milestones, communication processes, question and answer session.
• Worked as a marketing manager to an ecommerce project to promote the insurance product and planned the marketing as in comparison/challenge to the other insurance clients in terms of price and quality.
• Extensively worked on Communications, training, Road shows, Campaigns. Collaborated with Stakeholders, Sponsors and teams to facilitate communication for successful project launches. Worked as Project coordinator /Implementation also Responsible for ensuring procedures and processes are followed to effectively achieve predefined metrics.

Environment: MS-Office, Primavera P3, SAP HR, Adobe, BO, OOPS, SQL, Rational Requisite Pro, Rational Rose, MS Visio, Mainframes, People Soft, Business Intelligence (BI), Data Management, Data Mapping.

Confidential,Phoenix, AZ
Sr. Business Systems Analyst/Project coordinator
January ‘2009 to March’ 2010

Regulation Z and Partner Pack
Regulation Z is Retail Banking Application that has specific disclosure requirements for certain types of fees, which are designated as Transaction Fee Finance Charges. The Reg Z solution is to route all US issued (Consumer, Corporate, and Prepaid) through GC&S to ensure a consistent Foreign Exchange Conversion Factor (FXCF) is applied. Regulation Z changes will create a situation where by all US foreign transaction submissions will have a Transaction ID (TID) in the Issuer systems as they will pass through Global Clearing and Settlement and makes sure billing is made for the transaction; however, even though a TID is present for Fixed Income and Investment Banking applications, the submission is not a POA submission and does not contain the necessary data required in the AP platforms to work with ECM (Enterprise content Management).

Responsibilities:

• Facilitated meetings and arranged JAD sessions/ Joint Requirements Planning (JRP) with Business Operations for High Level Business Needs. Created a Project Definition (PD’s)/Project Charter document to make team aware of the cost, size and business value.
• Developed pre-project planning strategy & addressed the issues of project conceptual planning, organization, studying project alternatives, developing the project definition package for making the project decision, the methodology for establishing a justifiable project needs, designed tools, measured effectiveness of pre-project planning in evaluating a project scenario using structured approach for the assignment of responsibilities within a project. Included Retention Tracks to the plan along with CRM.
• Followed Waterfall/Method 1 Systems Development Methodology to deliver projects for American Express Technologies (AET’s). Used Primavera P6 for Project Management (Scheduling and Cost Management). Prepared Project Definition (PD’s) /Project Charters to make team have knowledge about cost, resource, business process and benefits.
• Worked in Negotiations with Vendors for IT Hardware /Software contracts. Tactfully created RFP’s (request for Proposal) and Project Deliverable Bid Specifications for Hardware/Software Bids from the Vendors for Budget Management.
• Worked with Vignette Content Management (VCM) 7.0 (Content Management Tool) to manage the dynamic content between the users and business users. Experienced in working with the Port lets and the Content Management System (CMS) for the Square, This holds the updates and news of the AMEX. Worked as a implementation Coordinator and provided reports on all aspects of team performance, stock management and scheduled service
• Involved in project planning and created work Break Down structure. Created campaigns to make a social networking presence and built some marketing campaign plans to full fill the CRM plan. Used Six Sigma strategies for the business management.
• Used MS Project to coordinate activities with project manager and team. Designed UI (User Interface), Use Cases and Use Case diagrams, business flow diagrams, Activity/ Workflow diagram, Collaboration diagrams and Sequence diagrams using Rational Rose. Used SDM (Solution Delivery Methodology) as a frame work to run Projects and maintain interoperability. Designed and Documented RFP’s (Request for Proposal) for suppliers for the bidding process.
• Worked on Small Project and Large Project Report (SPR & LPR). Maintained a K245 Doc which holds the Business Requirements, As Is, To Be, Net change, Action Items for which the analyze sessions should be facilitated with the End User and Technical Representative . Worked on Project planning using Primavera P6.
• Facilitated Joint Requirements Planning (JRP)/ JAD session’s sessions between technical and business. Worked with various teams to create \'As-is\' and \'To-be\' flows for identified critical data elements using MS Visio and PowerPoint. Was able to provide system changes and data quality checks that needed to be added to the systems to insure quality of data. Managed all the Project Documentation in the SharePoint.

Environment: MS-Office, MS Project, SAP, SAP Net Weaver, Java, .Net, BI (Business Intelligence), BO, OOPS, SQL, Oracle, Mainframes, Windows 2000/NT, Basel, Rational Requisite Pro, Rational Rose, MS Visio.

Confidential,
Confidential,Baltimore, MD
Sr. Business Analyst
Sep ‘07 – Dec’08

Consent Based Social Security Number Verification (CBSV)
Consent Based Social Security Number Verification (CBSV) is a web based/ecommerce application. Social Security Administration wants to develop this application for private entity Vendors like Banks, Mortgage Company, Financial Companies, Telephone Service Provider, and Life Insurance etc. to verify the SSN with the First and Last Name with number holder’s prior concern and Provided Call center support for the financial companies.

Responsibilities:

• Worked with complete CLM (Contract Life cycle Management). Worked with Senior Management to identify strategic goals, objectives, scope, budgets and process for internal and external development. Worked with Business Partners in identifying timelines and Costs. Worked with IT Service Contracts, IT Hardware and Software contracts in negotiations and framing the contract with the vendors. Worked on B to C (Business to consumer) relation management in terms of documents and contracts. Used Wireframes to check the content.
• Explicitly worked in identifying Scope and prepared Business Case document. Prepared Power Point presentation and Visio diagram to make Technical team understand and involved in Project Planning, Performance and Presentation. Created Marketing / development plan in order to specify that what is available and its advantages. Created Boucher which is available both online and hard copies to make user more aware of the product in part of marketing/campaign plan. Worked with CAD (Computer Aided Dispatch) to protect the information.
• Used TFS (Team Foundation Server) for reporting and project tracking. Worked on Project Deliverable Bid Specification Document in getting the bids from Vendors for the Software and Hardware contracts. Worked with KPI’s.
• Worked with Agile/scrum methodology and expert in setting up sprint goals and standup meetings. Involved in Sprint Planning Meetings (Review product backlog and set scope for sprint). Used Solution Delivery Methodology (SDM) to increase the productivity.
• Communicated effectively with team, project sponsors, Stake Holders and updated them the status of the project with Federal Record Management for SSA.
• Worked with SSO (single Sign on) credentials for authenticating and authorizing the person for all the access to the data.
• Worked with Vignette Content Management (VCM). The Content is used within the Organizations so Content Management System (CMS) is used with combination of Port lets. Used Red Dot ECM (Enterprise content management system.
• Traced Requirements to High Level Design, Test Cases and Product requirements, Worked with Project manager and other users and created Work flow diagrams using MS Visio/UML
• Co-authored Change Management Control plan, Worked on Creating Risk Analysis documents and Risk Management Plan. Marketed the product by campaign to the users.
• Worked on project deadlines, deliverables, costs within an extremely aggressive timeline. Compiled all team members’ ISR in to one document, Weekly Status Report (WSR), Individual Status Report (ISR) for the client on a weekly basis.

Environment: MS Office, MS Visio 2003, TFS (Team Foundation Server, OOPS, JAVA, SAS, Mainframes, Vignette Content Management (VCM), BI, Oracle, SQL Server, SAP HR, SAP Data Base

Confidential,San Francisco, CA
Business Systems Analyst
July ‘06 - Aug ’07
Scheduled Online Money Transfer
This ecommerce application (credit card) is part of Online Banking of account holder. Project assignment involved Scoping, designing, coding and testing modules for Online Banking and Administration System applications. Online banking involves Money transfers, bill payments, International Wire transfers (Currency Conversions) etc Worked on Call Center application and data migration for Online Banking and Money transfers and also worked with Retirement Plans, Policy and Claims(P&C) Insurance, Fixed Income, Property and Casualty (P&C), Loans, Billing System, Retail Banking Application ad Investment Banking etc.,

Responsibilities:

• Planned the project time-line and scheduled various Project Deliverable dates according to the various phases of the project; Used Rational Unified Process as the development methodology. Worked on creating Marketing/Promotion plan for new credit card applications. Also created a Boucher which is accessible for everyone and done the campaign along with the team to promote the new features which are added.
• Used Team track for Projects, task, time Management and Team Management. Used Siebel and Portrait software’s for campaign Management and CRM.
• Allocated appropriate funds for each resource and was effectively involved in submitting cost sheet every month, Active part in data modeling and business modeling for Fixed Income. Worked on CRM applications to help the banking officer to pull the information of the account holder. Used CAD (Computer Aided Dispatch) to dispatch the monthly statements.
• Involved in developing Admin Procedures, giving Share Point access and compiling/designing reports, Worked as a Data Analyst in Transforming and Modeling the data in online banking, also worked with Quick Test Pro. Used Doors for requirements Management.
• Used SWIFT to secure the financial international messaging, funds transfer, funds management, payments. Also used SWIFT for foreign exchange and for the international accounts and their accessibility in different countries.
• Actively learned and worked on Content Management System (CMS) and worked with Red Dot Web Content Management System.
• Prepared the project schedule using MS-Project and worked with plan reporting to receive and review to the reports. Suggested screen design to the developer in Visio. Used Adobe Dreamweaver and Adobe Acrobat.

Environment: MS Office 2007, MS Visio 2007, Lotus Notes, COTS, Content Management System (CMS), Mainframes, JAVA, Clarity Work Bench, SPSS, SAS, SAP, MS SQL Server, Window Vista, SAP Net Weaver, SWIFT, SAP Database, SAP EWR Reports, SAP HR.

Confidential,Dallas, TX
Sr. Business Analyst
Aug‘05 - Jul ‘06

Automated Loan Processing System
To develop an online application that automated loan processing system. Where a customer can go online to the company’s website and get the loan approval decision, after giving all required details. The application was basically for residential mortgage loan approval. For a few cases, they can also set up an appointment date with company’s staff assistance online.

Responsibilities:

• Elicited and gathered user and Business Requirements through open ended discussions, brainstorming and prototyping.
• Involved in preparing Use Cases and Business flow diagrams for the applications using UML. Worked with Swift to reduce the cost and to apply reusability and standardization.
• Facilitated JAD Sessions, Performed project tracking activities on a regular basis, Developed Use cases, Project work plans, business process flows. Actively learned and worked on Web Content Management System and Port lets.
• Worked in E-Business Planning to its existing clients and new prospects, including B2B model, Supply chain Management, BPM (Business Process Management), CRM planning and deployment in E-commerce module.
• Worked with portrait and Siebel for CRM for customer service.
• Used MS. Project to coordinate activities with project manager and requirements team
• Worked explicitly on Red Dot Web Content Management System which allows us to edit the content directly on the Web by maintaining the Standardized Branding.
• Responsible for Stakeholder management and project performance reporting by creating Milestone reports and Communications.

Environment: MS-Office, MS Project, Microsoft FrontPage, SAP, Java, .Net, OOPS, Client Server, Oracle Server, Windows 2000/NT, MS Office,.NET , Sql, People Soft, Rational Requisite Pro, Rational Rose, MS Visio

Confidential,Hyderabad, India
Business Analyst/Technical Writer
Mar‘03 - Jun ‘05

Risk Management System
The project is to develop an automated web based risk management system for the process of recording and maintaining reports from the credit card companies. The system generates Credit reports of individuals based on the data provided by the various agencies. The system also maintains a record of any information obtained to an individual’s report and updates the database.

Responsibilities:

• Facilitated meetings and arranged JAD sessions with business users for requirements gathering
• Created use cases and designed use case diagram, class diagrams and sequence diagrams using Rational Rose
• Responsible for preparing Software Requirements Specification (SRS) taking functional requirements specification as a base

Environment: Rational Rose, Requisite Pro, MS-Office, Microsoft FrontPage, MS Excel, MS Access.