SUMMARY OF QUALIFICATIONS

Twenty eight years of IT experience in the financial services, consulting, software development and airline industries analyzing business needs and applying technology to support those needs.
Areas of expertise include:

• Identifying actual business requirements as opposed to business "wants"
• Acting as the "translator" between business areas and their development groups
• Concisely and accurately describing true technology needs and identifying conceptual solutions
• Performing "quick hit" feasibility studies to gauge value of potential technology approaches

Confidential, Elk Grove Village, Illinois 12/07 - Present
Senior Business Technology Consultant, Information Technology Division 03/09 - Present
As a Senior Business Technology Consultant, I work with the Line of Business IT managers in United's Revenue and Enterprise Portfolios focusing on strategic planning initiatives.

• Key participant in all facets of each portfolio's multi-year plan. Worked closely with each LOB to identify value-added projects to be included in the Plan.
• Evaluated proposed projects based on a standard methodology to determine the long-term value of each project.
• Investigated alternative project financing options that would minimize, defer or eliminate required capital spending.
• Performed feasibility studies as an adjunct to multiple LOB teams
• Provided analytic support to strategic STAR Alliance initiatives

Principal Business Analyst, Confidential, 12/07 - 03/09
As a Principal Business Analyst supporting Marketing initiatives, I was responsible for working with Marketing, Loyalty, Airport Operations and Customer Experience business clients to optimize how technology could enhance the implementation of their strategies.

• Led the Concept phase of a long-term cross-functional project to identify technological enhancements that would streamline all customer interaction at the airport. Responsible for identifying the high-level requirements for this initiative.
• Authored an RFP used to select a technology partner to support a major effort to design and implement a strategic technology platform to support United's ancillary revenue initiatives.
• Key participant in the creation of the current technology multi-year plan. Identified cross-application functional components used to generate an integrated plan across all United Lines of Business.
• Evaluated a vendor-hosted solution to provide analytic support to United's fuel hedge program. The solution was implemented in 1Q09.

Upp Business Systems, Downers Grove, Illinois 04/07 - 12/07
Confidential, Elk Grove Village, Illinois

• Lead Business Analyst on the initial implementation of 2nd bag fees. Led the requirements analysis process across all United Sales and Departure Control systems. Authored Scope, Functional Requirements and Test Strategy documents.
• Led the Analysis phase of an effort to in-source United's key Customer Profitability and Loyalty Customer Satisfaction analytic tools. Identified all data flows required to feed the in-house tools.

• Worked with business and IT users to identify and document business requirements.
• Identified and documented the functional requirements for the application.

Confidential, Des Plaines, Illinois 02/05 - 07/06
Contract Consultant assigned to Harris Bank, Chicago, Illinois
As a Consultant in the Investment and Corporate Banking department, I was a member of the team responsible for the migration of 200 Harris users from their legacy commercial credit approval platform to the platform used by all other units of the Bank of Montreal.

• Identified new processes and workflows resulting from the system migration.
• Responsible for resolving functionality gaps between the legacy and standard platform.
• Working with staff from the Origination, Credit Analysis and Servicing departments, created process flows and a process narrative describing the standardized commercial credit process.

Confidential, Oak Brook, Illinois 01/02 - 02/05
Senior Consultant, Information Technology Services
Assigned to McDonald's Corporation, Oak Brook, Illinois 12/04 - 02/05
I was responsible for gathering requirements for a Remote Order Entry System portal application. The portal was to be used to make key call center information available to multiple business constituencies.

Assigned to Insurance Auto Auctions (IAA), Westchester, Illinois 02/02 - 12/04
I worked with users to identify requirements for a mission-critical system designed, developed and implemented by SEI to re-engineer IAA's end-to-end salvage lifecycle. Requirements were identified during one on one interviews and group sessions in an Agile-type development environment.

• Designed a module that enabled a major IAA business area to use the application, replacing two legacy applications and greatly streamlining the business workflow.
• Designed over 100 application enhancements and worked with development staff to implement the enhancements, which were implemented during weekly product releases.
• Identified and implemented improvements in the application\'s usability.
• Conducted webinars, created training exercises, computer-based training material and user documentation. Trained all application users in over 60 IAA branches.

Confidential, Chicago, Illinois 11/99 - 06/01

As a Senior Business Analyst in the Confidential, I worked with internal ABN AMRO departments to help them understand their business needs and how web-based solutions could satisfy their needs.

• Acted as information architect for the redesign of the ABN AMRO North America Intranet, which implemented a task-based approach to organizing the content and services available via the Intranet. Identified the content to be made available via the intranet and organized it so employees could intuitively navigate to desired information.
• Gathered and documented requirements from business users and created functional design specifications and GUI wireframes used by development staff to develop web-based solutions.
• Acted as liaison between internal business clients and technical staff members to support the design and development of internet and intranet web sites. These web sites provided information to customers, reporting capabilities, workflow automation, and transaction-based functionality.
• Created client proposals for delivering web-based functionality.

Confidential, Chicago, Illinois 4/97 - 03/99

Senior Business Systems Analyst, Product Development Department

As CCC's Y2K Project Manager, I was responsible for ensuring that all software products engineered and marketed to CCC's auto insurance industry clients were Year 2000 compliant.

• Managed the creation of development standards that were used in all Y2K remediation projects.
• Worked with development teams to identify, document and resolve issues related to the Year 2000 project.
• Responsible for communicating Year 2000 product readiness to customers and business partners.

Confidential, Chicago, Illinois 06/82 - 04/97
As an analyst in the Corporate Treasury, Capital Markets, Commercial Lending and IT departments, I was responsible for identifying the analytic and technological needs of the LOBs and determine appropriate solutions.

Vice-President, Confidential, 10/94 - 04/97

• Managed the Loan IQ Reporting Project.
• Led the identification of requirements for a Corporate Treasury interface to Loan IQ

Project Manager, Confidential, 09/91 - 09/94

• Identified business requirements for a replacement to Continental's legacy Wholesale Liability Issuance/Federal Funds System.
• Managed a loan hedge documentation process and supervised the development resource responsible for the supporting technology.

Project Manager, Confidential, 02/91 - 09/91

• Managed efforts to identify and document business and functional requirements for the replacement to Continental's legacy wholesale liability issuance system and conducted a package search for the replacement.

Strategic Technology Planning, Confidential, 06/89 - 12/89

• Chosen by the Vice-Chairman to be the Global Trading and Distribution Department\'s representative on a corporate-wide information technology task force. Participated in the design of Continental Bank\'s first strategic data architecture and an enterprise data model.

Project Manager, Confidential, 01/89 - 02/91

• Managed the design, development and implementation of a trading exposure management system that automated the tracking of overall trading exposure.
• Managed the implementation of a vendor solution used to track Government Bond positions and P & L.
• Managed the hedging of Continental\'s foreign currency capital investment exposure.

Treasury Officer, Confidential, 09/85 - 12/88

• Designed a balance sheet simulation model used for interest rate sensitivity analysis and income forecasting utilizing a duration-based framework.
• Developed a Foreign Exchange risk measurement methodology.
• Identified a methodology for identifying the optimal funding strategy for Prime Rate-priced loans and co-authored proposal to senior management, which was implemented.

Treasury Analyst, Confidential, 06/82 - 09/85

• Developed and demonstrated a balance sheet simulation model for an Asset/Liability Management seminar given by Corporate Treasury for senior International Banking Department managers.

EDUCATION

Business Administration

Michigan Master of Business Administration

B.Sc. Accounting
American Statistical Association Award
Elected to Omicron Delta Epsilon - National Economic Honor Society - 1979