Professional Summary

• About 9.4 years of Professional Experience in IT with 7.2 yrs as Business Analyst and solid understanding of Business Requirement Gathering, Business Process Flow, Business Process Modeling and Business Analysis.
• Comprehensive knowledge of and Solid experience in SDLC Methodologies like RUP, Waterfall & Agile Models.
• Worked thru New Development Projects.
• Subject Matter knowledge in Insurance Processes Mortgage Business Domain.
• Experienced in creating wireframes using MS Visio.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, System Analyses.
• Working knowledge in developing Scope/Vision Documentation, Project Plan, tracking Project Process, and managing resources to ensure successful delivery.
• Solid Experience in Collection, Analyses, Documentation of User Requirements, as well as Organizing interviews, User meetings, Workshops and JAD sessions.
• Expertise in the management of User Request Change, and handle User Conflicts.
• Knowledge of Rational Unified Process (RUP) using Rational Rose, Unified Modeling Language (UML) and Object Oriented Analysis (OOA).
• Extensive experience in documentation of business requirements and system functional specifications, including BRD, FRD, and FSD.
• Proficient in creating Use Cases, Use Case Diagrams and Activity Diagrams etc.
• Working Knowledge of High level design, Conceptual design, Logical and Physical design for Database and many Distributed IT systems.
• Knowledge in developing QA Test Plan, Test Conditions, and Test Cases; ensuring adequate testing on software both before and after completion; conducting and documenting UAT.
• Proficient in Microsoft Office and good understanding in Database Concepts.
• Excellent Business Communication and Presentation skills. Extensive working and presentation experience with business users, software developers, senior management as well as business leaders.

Education Qualification:
Masters in Business Administration

Skill Set:
O/S: Win 95/98/NT/2000/XP & Vista.
Req. Management Tools: Rational Requisite Pro & Enterprise Architect, Together Solo & MS Project.
Modeling Tools: MS Visio, Enterprise Architect & Rational Rose
Processes/Technologies: Rational Unified Process (RUP), Clear case, Use Cases Workflow and UML.
Other software: MS Word, MS Excel, MS Access, MS PowerPoint, Web Dev. Tools like MS-Front Page, Interdev HTML, DHTML.

Projects Summary:

Confidential,NJ May’07 to Present
Business Analyst
Confidential,operates exclusively in the Insurance market. Their core activities include providing financial security to families by insuring their Life and Lifestyle. This new project involves new product development to upgrade the existing Policy Underwriting System of their Life Group to the next level S/W Package, which could handle the existing Financial Underwriting process, while encompassing the basic (field level) Medical Underwriting as well. This was a complex process as it involved the details to be picked up from the Application form (Thru OCR/Manual) and deriving conclusions – both Financial as well as Medical, based on the available details, while prompting the necessary personnel to act if decisions are beyond the system understanding.

Hardware/Software
MS Office (MS Excel, MS Word, MS Visio), MS SQL Server 2005, Rational Rose, HP Quality Center

Responsibilities:

• Complete emphasis of this project was on New S/W Development.
• Involved in gathering and documenting the requirements that were critical to the business process and in turn using those requirements to design application software using a Use Case approach.
• Analyzed the user requirements by interacting with system architect, developers and business users.
• Extensively used Enterprise Architect and MS Visio to formalize Requirements and report the same to the Implementation and Testing teams.
• Involved in DMS implementations at application processing centers.
• Gained a clear understanding of the Medico-Financial processes.
• Followed all Accounting Rules of Financial Accounting Standards Board (FASB) while relating the Financial Underwriting Tool (CBA) with the NBA.
• Conducted JAD sessions both as Facilitator and Scribe.
• Created Use cases and Use Case Stories formatting Use Case Narratives.
• Closely interacted and updated with Team Lead, Systems Testing Team and Associate Managers on weekly Status updates about the Project development and UAT Process.
• Developed test cases and scripts based on business requirements for the GUI, functional & Performance testing
• Worked on Test Cases for the Med-Underwriting Processes, G-Fin and Securities applications.
• Analyzed all the requirement documents and made sure that written test cases were accurate.
• Used Rational products to raise the defects and followed up on the defects raised from time to time in the Defect Review Board Meetings.

Confidential,Littleton, CO Oct’04 to Mar’07
Business Analyst
Confidential,is about building a New Internal Application Development involving the automation of Mortgage loan process beginning at the stage of Post Loan Approval thru monitoring the Loan Payment/Security process. The system performed all the business functions of the Secured Loan process such as Monitoring the regularity of Payments, Allocation of the monthly payments to the desired centers, Alerts for Improper Payment patterns, diverting Debenture amounts to the investors thru regulated processes. The project involved modules for Process Validations, Internal Workflow, Setting up Alerts, Division of Funds, Allocation of debentures and Listing Bad debts.

Hardware/Software
MS Office (MS Excel, MS Word, MS Visio), Enterprise Architect, MS SQL Server & Rational Rose.

Responsibilities:

• Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders & underwriters.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement for the work flow management, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Prepared Business Requirement Documents (BRD) and used Enterprise Architect to manage, analyze, and convert business requirements into functional specifications.
• Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS)
• Used RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale and with an in-depth view too.
• Used UML to produce models like context, use case, activity etc.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.

Confidential,NY. Apr’03 to Sep’04
Business Analyst.
During my tenure with Confidential,I worked on their eBanking and Small Business Services Modules. eBanking is primarily the process of enabling clients operate his/her account Completely Online (Without having to reach for a branch). This module included Online Bill Payments, Transfers, Online Bank Statements & Check Images, eMail & Wireless Alerts and safeweb (Online fraud Protection) and The SBS Module involved Cash Management, Wealth Management and Consumer Lending & Loans. In this module was involved in Cash Management, Wealth Management and Consumer Lending & Loans submodules.

Hardware/Software
MS Office (MS Excel, MS Word, MS Visio), Enterprise Architect, Oracle DB, Rational Rose & Clear Quest.

Responsibilities:

• Interacted with the Customer Support Group, Wealth Management Group, Cash Management Group, Account Service Group and Tools & Resources Group for domain requirements gathering.
• Worked extensively on the Wealth Management (Portfolio Management & Advisory Services - PMAs & Investment Client Services - ICs) and Cash Management (Cash Concentration service – CCs, Sweeps Account service – SAs & Controlled Disbursement services – CDs)
• Created BRD for the same and worked on the Functional and Non Functional Requirements using Enterprise Architecture.
• Worked with the Project Manager in assimilating the formatted Business Requirements.
• Created the Use Cases Diagrams, Activity Diagrams & state Diagrams.
• Documented business workflows textually as well as in Activity diagrams according to RUP for the stakeholder review.
• Created Detailed Use Case Narratives and Wire-frames for ease of use in Implementation & Testing phases.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Created a complete Dossier for Consumer Lending submodule, thru continuous interactions with their Signature Loan & Signature Line of Credit departments, emphasizing on Loan defaults & Credit risks procedures.
• Identified Business requirements of Phase 2 implementation.
• Closely worked with the Development teams during the implementation phase by constantly referring the Use Case Narratives and Wire Frames for a faster pace.
• Conducted Walkthrough sessions for Testers for a better understanding of Requirements/Use Cases.
• Conducted Bug Triages with testers for Defect Tracking.

Confidential,LA Mar’02 to Mar’03
CAPRI (Commercial Auto and Personal liability Rating and Insurance)
Previous
Business Analyst
Confidential,deals with six lines of the Property and Casualty Insurance business - Commercial Auto, Auto Excess Liability, Home Dwelling, Fire Dwelling, Vacant Dwelling and Comprehensive Personal Liability. This web application aims at managing and rating the insurance policies for the clients of Topa Insurance Corporation. Creation of quotes, policies and calculating premiums for the same are automated in this application. Also facilitates forwarding policies for Underwriter\'s signoff, cancellation, Reinstatement, Renewal, Endorsement and Rewrite of policies. In the 2nd phase CIPAT, the project involved the Claims Initiating & Processing Automation Tool. This involved building an online Web based tool for the Claim Examiner / Adjuster to start his process by logging in the Unique Case Id and then validating his field facts/judgments against the company norms and practices.

Hardware/Software
MS Office (MS Excel, MS Word, MS Visio), doors, Together-solo, PCBS defect Tracker.

Responsibilities:

• Responsible for complete Domain Knowledge Gathering of the Property and Casualty segment.
• Interacted with the Underwriters for a formal understanding of the Premium Allocations for the respective Business opportunities.
• Conducted JAD Sessions aimed at transferring knowledge pertaining to Premium Calculations and Ratings.
• Interacted with the Claim Adjusters and the Claim Validation departments for building up a fool proof Claim Process Docket and conducted 1 on 1 sessions with the developers to transfer these details in technical validation points.
• Worked closely with users, business supporters and technical supporters (QAs and Developers) to develop high quality Business Requirement Documentations and Functional Specification Documentations.
• Conducted training sessions for knowledge share of these issues with the development teams.
• Worked on the Look and Feel of the Quote Generation and Claim Processing – CIPAT, Screens.
• Involved in Design and Design Reviews
• Part of regular Management Reviews and responsible for suggesting various Process Up gradation Programs, for project requirements.

Confidential,Hyderabad India Jan’00 to Jan’02
Tech Lead – Client Relations
Confidential,formerly known as Fortune Informatics Ltd is into Document Management Systems and focuses primarily on DMS, Workflow and Billing & Printing Solutions. As a Tech lead, I was involved in various Govt & Private projects, involving document Management and also Bill Printing solutions. During my tenure of 2 yrs with them, I handled projects like Life Insurance Corporation of India, Relaince Telecomm, Tata Cellular and Karamchand Thapar Group of industries.
Responsibilities:

• Client meetings, understanding their existing legacy systems and limitations.
• Conducting a JAD session with our tech team for possible customization of our product for a best fitment.
• Preparing and documenting their Process Flow charts and arriving at amicable Cost Effective Solutions.