SUMMARY

• Over 6+ Years of experience in Business Analysis, Business Development , Project Management and Quality Analysis with extensive experience in the development, implementation and integration strategies within a team oriented environment in ERP, Web Applications for Cruise Liner, Investment Banking and Banking domain
• Proficient in various SDLC methodologies like Waterfall , Agile, RUP
• Expertise in Scrum and performed various roles as a Scrum master
• Extensive experience in Gathering Requirements, Analyzing them, Modeling Business Process Flows, writing Business Requirements Document (BRD), Use case Specifications, Systems Requirements Specification (SRS), Workflows using UML and RUP methodology
• Skilled in creating Narrative Use Cases, Use Case diagrams, Sequence Diagrams, Activity Diagrams, Flow Diagrams, Wire Frames and other related UML diagrams.
• Fully experienced with the planning, management, development and implementation of concurrent enterprise wide solutions in a highly demanding and constantly changing business environment.
• Successfully managed multi-million dollar budgets with a proven record of coming in on schedule and under budget.
• Good knowledge of project management principles and models, as well as software development methodology
• Highly experienced in all the phases of Product Life Cycle Management (PLM)
• Hands on experience in analyzing the high level requirements, developing User Stories, Test Plans, writing Test cases, creating RTM, building test data using Excel & SQL queries, testing & documenting issues and collaborating with development teams to resolve issues using tools like TFS and Quality Center
• Highly Proficient in different types of testing like Functional and Regression Testing, System Testing, Integration Testing, User Acceptance Testing, Performance Testing, Smoke & Sanity Testing, Exploratory Testing
• Highly proficient in SQA methodologies for Waterfall, RUP, Agile, XP models
• Facilitated Change Management across entire process from project conceptualization to testing through project delivery, Software Development & Implementation Management in diverse business & technical environments, with demonstrated leadership abilities
• Exposure to industry standards like ITIL, Six Sigma

EDUCATION

• Bachelor of science in Finance
• Diploma in Business Analysis

TECHNICAL SKILLS

Business Tools: Rational Requisite Pro, UML 2.0, Rational Rose 4.0 Microsoft Tools: MS Project, MS Visio, MS Office, MS Outlook, MS FrontPage Databases & Languages: PL/SQL, HTML, XML, SQL, UNIX, JAVA, .NET, C++, ABAP, Oracle 8i/9i, MS SQL Server, MS-Access 2.0 Testing Tools: Quality Center, QTP, TFS, MS Test Manager Methodologies& Standards: SEI - CMMI, ISO 9001:2000, RUP, Six Sigma, SDLC Agile, QA Operating System: Windows 95/98/NT/2000/XP, UNIX, Linux Tools: Adobe Acrobat, Business Explorer, Toad Skills: OOAD, UML, RUP, SDLC, JAD

PROFESSIONAL EXPERIENCE

Confidential. September 2011 to Present HRIS Business Systems Analyst

Project description:The HR Information System, HRIS project is an OSI Initiative to implement Ultimate software focusing on the core HR, Time & attendance, Labor and Payroll functions. The HRIS system will give the ability to manage about 88,000 employees via a centralized system.

The key objectives for the HRIS project are:

• Accurate and dependable employee data
• Satisfy internal and external auditors
• Non-duplication of processes

Responsibilities:

• Directed/lead requirements gathering sessions with end users at all levels (VP, Dir, Mgrs, ICs)
• Created current state and future state diagrams, Activity diagrams, Data flow diagrams, Class diagrams and Sequence diagrams using UML tools Enterprise Architect and Microsoft Visio
• Gathered requirements to build interfaces with two different sources of data with different nature and communicated these changes effectively with external vendors
• Worked with Ultimate Software’s team on data exchange system (UDES), Ultimate Time & Attendance (UTA) and UltiPro Core HR systems
• Defined iterations/objectives and executes according to Agile best practices and IT process standards
• Performed all the duties as a Scrum Master from leading sprint planning meetings to daily scrums, creating a product backlog, maintaining task boards, organizing ‘Show n Tell’ with functional team as well as internal team
• Coordinated with Quality Analyst to develop test plans and performed UAT
• Collaborated with development teams to resolve defects using Quality Center
• Worked with system engineers to set up file transfer procedures via SFTP, FTP and PGP encryption/decryption of files with external systems
• Ensured both business stakeholders and IT team members are all aligned with project objectives and identified agile practices
• Worked collaboratively with IT and business to provide project estimates for cost-benefit analysis
• Developed and maintained an intimate understanding of business operations
• Proactively worked with the business to determine fulfillment options and ensure alignment, understanding and confidence
• Identified opportunities for operational efficiency through automation and core system utilization

Environment: Agile, UDES, EDI 834, Ultimate Time & Attendance(UTA), Ultimate Core HR, Snaplogic, Oracle, Enterprise Architect 9.1, MS Visio, SQL, RUP, MS SharePoint

Confidential, Miramar, FL Feb. 2010 – August 2011 Role: Senior Business Analyst

Royal Caribbean Cruises Ltd. is world's second-largest cruise line operator based in Miami. They fully own five cruise lines: Royal Caribbean International, Celebrity Cruises, Pullmantur Cruises, Azamara Cruises and CDF Croisières de France.

Responsibilities:

• Interacted with business owners to identify business system needs, evaluated solutions or business problems and proposed alternate methods to increase efficiency.
• Handle costs and schedules, associate documents, and manage change documentation
• Worked on a fast paced Agile methodology.
• Performed the duties of Scrum Master for much iteration.
• Analyze the development of schedule, work breakdown structure, and estimate packages during the different phases of a project
• Assist departments in the implementation of project management controls
• Assist project managers in performing variance analysis, conducting assessments, project forecasting, managing change, and producing management reports
• Analyzed and documented information system requirements and the corresponding impact on business processes
• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Designed wire frames and design specification documents
• Responsible for interacting with the developers to explain the proposed changes and understand the system requirements to handle these changes
• Coordinated with the test team to check the weekly status and report the same to the project manager
• Formulated comprehensive test plan based on requirements and develop test scenarios based on use cases
• Performed regression, functional testing, stress testing, performance testing, user interface testing, User Acceptance and system testing

Environment: Agile ,.NET, MS Project, MS SharePoint, MS Excel, MS PowerPoint, MS Visio, WebEx, SQL, MS Access, MS Word

Confidential, Lake Mary, FL May 2009 – Feb 2010 Business Analyst

Liberty Institution is an employee and individual performance-improvement company with many years of experience in the technology-based, self-paced training arena. We provide personalized learning and certification that supports organizational success. Our on-site, online learning and online testing tools cover topics ranging from technology to finance to enterprise business skills.

Project Successfully Delivered:

• Liberty Institution Company Portal
• Liberty Education Online Portal
• Liberty Testing Online Portal
• Liberty Institution Member’s Portal

Responsibilities:

• Interacted with business owners to identify business system needs, evaluated solutions or business problems and proposed alternate methods to increase efficiency
• Analyzed and documented information system requirements and the corresponding impact on business processes
• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Responsible for maintaining the minutes of all the requirement gathering sessions
• Independently manage project scope, risks and manage project meetings as needed to drive projects to completion
• Define the project strategy by evaluating alternative approaches to meet stakeholder regarding content management requirements, specifications, and/or expectations.
• Formulated comprehensive test plan based on requirements and develop test scenarios based on use cases
• Performed regression, functional testing, stress testing, performance testing, user interface testing, User Acceptance and system testing

Environment: .Net, XML, MS Office, MS Visio, eRooms, Metadata, Data Warehouse , TFS, QC , QTP, SQL

Confidential, Westborough, Massachusetts June 2007 – April 2009 Business Analyst

Merrill Lynch is a leading global financial service in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. This project was developed specifically to support Wealth Management Groups to provide most valuable advisory services to clients on Asset Projections, Equity, Options, futures, Fixed Income, Credit Management, Risk Analytics, Portfolio Rebalancing, Investment Holdings, Trading, Liquidity needs and Future goals. The systems solutions advise the clients on wealth management strategies, provide clear and complete picture of the clients’ assets in position, full brokerage capabilities, research data, tax and insurance information.

Responsibilities:

• Built Portfolio models for clients and back tested models to analyze return on portfolio versus S&P500.
• Analyzed securities with the aid of research reports and presented recommendations to supervisor.
• Determined the benefit of using covered call option to increase portfolio return.
• Reviewed the asset allocation of existing portfolios to determine the need for rebalancing based on portfolio models.
• Performed cost basis analysis for securities sold for tax purposes.
• Gained in-depth understanding of market conditions and investment opportunities through conference calls and proprietary research reports.
• Managed current and prospective client information using Sales force and researched on the securities especially stocks and mutual funds.
• Experience in stock selection process involved looking at Bank of America research reports of various companies across all the industries. On the other hand, Morning Star rating and analysis was used for evaluating mutual funds.
• Analyzed this information and presented my report to the financial advisor. The advisor would then make the final decision to invest their client’s money in various securities.
• The portfolio as a whole was back tested using Thomson software to observe its return compared to the market. The performance of the same portfolio against S&P 500 was compared for the past ten years.
• Analyzed the performance of the existing portfolios every quarter. An opinion such as Buy, Sell or Hold would be formed based on the economic trend and the performance of the company or the fund in the past year and the outlook for the next quarter.
• Participated in the corporate wide BPR roadmap process to define the “To be” process based on Design for Six Sigma Methodology.
• Developed functional requirements and a proposed data warehouse strategy for supporting employee compensation and compliance reporting/analytics.
• Involved in defining the scope of the project, gathering business requirements and documenting and managing them using Rational rose and Rational Requisite Pro respectively.
• Presented high level requirements and interaction diagrams using use cases, to user groups, as well as documenting requirements and getting them reviewed and base lining the same.
• Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams using UML methodology.
• Prepared Business Workflow models that cover "How" business processes are accomplished.
• Involved in process modeling, reviewing and writing URS and Functional Requirements.
• Participated in periodical Joint Application Development (JAD) sessions with the management and IT teams.
• Interviewed business experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical communities.
• Utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures.
• Performed UAT and Performance testing on the application.
• Used MS Office extensively (Word, Excel, Visio, Power Point, Outlook, Project) for analysis, presentation and documentation throughout the project.

Environment: Rational Requisite Pro, Rational Rose, MS Word, MS Power Point, MS Excel, MS Project, Visual basic 6.0, Oracle 11i, .NET.,Sales Force, Thomson Software, LexisNexis

Confidential, Gujarat, India March 2005 – May 2007 Credit Risk Analyst

Responsibilities:

• As a Credit Risk Analyst, my role involved analyzing various Banking Asset Products such as Auto Loans, Housing Loans, & Personal Loans and to make decisions.
• Promoted a full range of personal banking products & services (Home Loans, Personal Loans, and Auto Loans).
• Established and maintained strong customer relationships.
• Assessed the credit information of the customer to determine the degree of risk involved in extending credit or lending money to Consumer and commercial applicants.
• Reviewed the Credit Applications and made decisions based on the Customer Credentials.
• Prepared and maintained the worksheets of the loan disbursed.
• Ensured completion and processing of all necessary documentation by support staff.
• Escalated the applications which required Manager Review.
• Followed-up to ensure need based solution was received and customer satisfaction.
• Marketed various Insurance products (Retirement, Education, Health, Vehicle, Home)
• Lead a team of 5 sales executives and mentored them consistently and successfully bettered their performance which benefited them individually and the company.