Professional Summary:

• Over 8 years of experience as Business Analysis/ Quality Assurance in Banking, Insurance, Capital Management,Credit Card Systems, Investment, Healthcare using Information Technology Business Modeling Expertise and SDLC.
• Two years of IT Experience in design, development, testing and implementation of new applications and maintenance of existing applications.
• Experience in Business Process Modeling, Business Requirement Documents (BRD) gathering and System Requirement Specifications (SRS) and Functional Requirement Specifications (FRS).
• Expertise in System Development Life Cycle (SDLC) with understanding of requirements gathering, Analysis, Design, Development, testing and maintenance.
• Highly experienced in developing Master Test Plan, Test Scenarios, Test Cases, Traceability Matrix.
• Proficient in conducting Defect Resolution Topic Calls during IST, UAT-Functional and UAT-Regression Testing and Release Phase.
• Extensively Involved in Data Warehousing, Data Mining, Data Integration, and RDBMS (Relational Database Management System).
• Conducted SQL Queries in Access, Excel, DB2, and Oracle.
• Expertise using Rational Unified Process(RUP) Business Processing Model including Inception, Elaboration, Construction and Transition phase.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), RSM and MS Visio.
• Performed Project ManagementGAP Analysis to identify problems and worked closely with Stakeholders and End Users to create procedures to meet Service Level Agreements (SLA).
• Facilitated Workshops with Project Sponsors and Development team.
• Experience in Business Modeling Tools such as Rational Software Modeler, MS Office, Rational Req Pro, MS Visio, Share Point and Enterprise Architect.
• Understanding of Software Applications and Maintenance Principles.
• Strong, Outstanding Analytical and Interpersonal Written and Communication Skills.
• Ability to Adapt and learn New Tools, Techniques and Approaches.
• Expertise in Requirement gathering (business/application), vision documentation, UML Modeling, Rational ReqPro, GAP analysis and Ms Visio.
• Effectively participated in Joint Application Development (JAD) sessions with users, stakeholders and system analysts.
• Expertise in CSC's Vantage-One Insurance policy admin system.
• Hands on experience in testing Mainframe based applications using CICS, DB2, JCL, TSO/ISPF.
• Proficient in Web Technologies like HTML, XML., etc.
• Good working knowledge of Microsoft office suite including Word, PowerPoint, Excel, Outlook.
• Capable of leading a Team of Testers.

Technical Skills:

• Productivity Software : MS Project, MS Office including Word, Excel, Access, PowerPoint, Internet Explorer, Outlook, Front Page, ProjectPath, BaseCampHQ
• Operating Systems : Windows 2000/2003/NT & Windows XP, UNIX V4.0, Linux 6.2/7.2,
• Mainframe : MVS, COBOL, JCL, VSAM, TSO/ISPF, ENDEVOR, QMF.
• Testing Tools : Quality Center 8.0/9.0, Clear Quest, Test director 8.0, QTP 8.0, Load Runner 7.8, XML Spy, SoapUI.
• Languages : C, C++, .Net, Cobol, VBScript, Visual Basic 6, Java, J2EE, JavaScript, JCL, XML,HTML, PL/SQL.
• Databases : Oracle 8i/9i, DB2, MS SQL Server 2000/2005, Access 97/2000, TSO/ISPF
• Internet Tools : Front Page 2000, Visio, XML, HTML and DHTML.
• Servers : Web Sphere 4.0, BEA Web Logic, IIS 5.0 and Apache.
• Processes/ Technologies : Rational Unified Process (RUP), Uses Cases

Professional Experience:

Confidential, Rockville, MD Jan 2011 - Till Date
Business Analyst / QA Analyst

Project: SecureNet Terminal Gateway (Payment Processing System)
Gateway project is to integrate Web and Console applications through API, enabling the Payment processing which includes Credit Card, Debit Card, E-check, Gift Card, Shopping Cart buttons and Electronic Benefit Transfer cards (EBT). The project involved communication with Card Networks and Merchant /Reseller ODFIs.

• Involved in development of BRD, SRS and CR "Change Requirements" as per business need.
• Conducted requirement workshops as a facilitator and gathered and reviewed Process Flow, Requirement Timelines, Component Delivery Milestones and IST/UAT Target Dates from the Tech Lead, Systems Architect and the Developers.
• Gathered and drafted Detailed Requirement Documents, System Requirement Specifications, Business Work Flow Diagram, Use Case Diagram, Data Flow Diagram, Cross Functional Diagrams representing Business and System requirements. Conducted CR "Change Request" walk-thru and approved SRS, BRD, and Test Plan Sign-offs. Followed RUP methodology and managed projects thru Inception, Elaboration, and Construction and Transition phases of a SDLC. Facilitated virtual project meetings utilizing ATT Web meeting, Microsoft Net Meeting and WebEx to validate requirements with the Developers, Subject Matter Experts during the entire project. Touched point with business partners on a daily basis to review the status of the project through System Testing", UAT Functional "User Acceptance Testing Captured requirements and stored project level communications, project status and documents in Project Folders
• Tested Console Applications like Account Updater for VISA, MASTER CARD and DISCOVER to ensure Request File generation, Response File parsing and updating of card information with new data is happening properly as expected.
• Tested Client Server Applications like SPOS for transaction processing with Credit Card, Debit Card, E-check, Gift Card, Shopping Cart buttons and Electronic Benefit Transfer cards (EBT).
• Tested Web Applications like Virtual Terminal for transaction processing, Insert, Update of Vault data.
• Tested XML Binding Framework which is used in request response of the payment transactions.
• Tested EDI 810 standard file format for invoices and parsed invoice info to database.
• Tested the User Interfaces (UIs) developed using HTML, CSS and JavaScript
• Extensively used Rational Clear Quest and Created Test Strategy, Test Plans and Test Cases according to the specifications and project requirements.
• Identified and resolved issues with SOAP web service adapters.
• Created Automated test scripts and scheduled to run at designated times as a part of regression testing.
• Wrote SQL queries using SQL tools like TOAD, Rapid Sql, and Query Analyzer to run SQL queries to validate the data for backend testing.
• Assigned to build Requirement traceability matrix.
• Worked with customers/Business people to get the required test data from client to full fill all the testing scenarios and managed the test data
• Performed SQL tuning for development code migration to production systems.
• Created the Scripts for Web Services to test using SOAP UI
• Receive, process, and analyze incoming data submissions from multiple external sources
• Responsible for maintaining both manual and automated test suits in SOAP UI.
• Used Test Manager for traceability and reporting by linking documents like Business Requirements and wrote test cases in Test Plan.
• Drove daily/weekly meetings for testing status updates and changes on the project.

Environment: C#.Net, Asp.Net, WCF, .Net 3.5, ADO.Net, Rational ReqPro, Clear Quest, Rational Software Modeler, Oracle 11g, Team Foundation Server, Test Manager.

Confidential, Cedar Rapids, A Oct 09 - Till-Date

Business Analyst / Quality Analyst
Project: TCM Website Redesign

The Scope of the project was to port old functionality of TAS.com on to the new Website simultaneously adding new functionalities. Coordinate Product Development projects thru the requirement, development, testing, and release phases for AFP Group. Involved in web Services development, software and security application development. Developed ACORD Standard based services like, 203- Holding Inquiry web service, 233 - Product Inquiry Service 213 Transaction Inquiry Service

Responsibilities:

Involved in development of BRD,SRS and CR "Change Requirements" as per business need.Conducted requirement workshops as a facilitator and gathered and reviewed Process Flow, Requirement Timelines, Component Delivery Milestones and IST/UAT Target Dates from the Tech Lead, Systems Architect and the Developers. Drafted Business Requirement Documents, System Requirement Specifications, Business Work Flow Diagram, Use Case Diagram, Data Flow Diagram, Cross Functional Diagram to represent Business and System requirements. Conducted CR "Change Request" walk-thruand approved SRS, BRD, Artifacts Sign-offs. Followed RUP methodology and managed projects thru Inception, Elaboration, Construction and Transition phases of a SDLC. Facilitated virtual project meetings utilizing ATT Web meeting, Microsoft Net Meeting and WebEx to validate requirements with the Developers, Subject Matter Experts during the entire project. Touched point with business partners on a daily basis to review the status of the project through System Testing", UAT Functional "User Acceptance Testing Performed data mapping, field mapping, data integration, data warehousing, data normalization, and meta-data analysis for Loan Origination Process integrating with Service Oriented Architecture and Web Services. Developed an overall Master Test Plan for System Testing, Integration Testing, Regression Testing, UAT. Captured requirements and stored project level communications, project status and documents in Project FoldersDeveloped traceability matrix from the main business requirements. Facilitated meetings inviting Developers, Quality Analyst Leads to discuss business requirements, test planning sessions, resource allocation, project sizing, business approvals and release dates.Conducted Daily meetings for Test status updates and changes on the project.Managed off-shore Test Team in India and in-house UAT Test Team. Environment: Rational ReqPro, Clear Quest, Rational Software Modeler, Mainframe, Vantage-One, Data Warehousing, MS Project, Visio, MS Access, MS Excel and Cobol CICS, Java, Oracle, DB2, Toad, XML.

Confidential, Scottsdale, AZ Feb 08 - Oct 09

Senior Business Analyst / QA
Project: Integration of Health Care Information Portal

The project included analyzing the DTC System, making changes on the daily extracts and integrating the system with the ProPBN system for CSRs. The scope of the project included integration multi-enterprise applications including Healthcare Portal, Pharmaceutical Portal, Medical Information System and CRM Portal (Customer Representative Management) used by the Patients and Internal CSRs. The system was developed utilizing remote access network and Intranet Network architecture. Drafting requirements included data integration, field mapping and data integration.

Responsibilities:

• Reviewed summary statements are in line with Goals and Objectives
• Created Concise Functional Specification for Life 70 Mainframe Systems
• Create and maintain Process Flows diagrams,Use Cases, Business Process diagrams
• Engage Business/ Project Sponsors to ClarifyBusiness Requirements
• Prepared Business Requirement Document BRD for Agile development process
• Worked with Subject Matter Experts, Project Managers to Resolve Requirement Issues
• Work with Business Unit to Secure Sign-off on Functional Specifications
• Worked with Base Camp HQ Project Management Tool and Online Project Path Tool to keep track of milestone, to-do logs, project status, version controls, write boards.
• Attended global meetings with India and US time Zones.
• Assisted in drafting Test Plan that comprised of determining resources, cost allocation etc.
• Helped create Test Strategies on how to tackle the testing phase.
• Pulled PL/SQL queries and conducted Regression Testing to maintain data integrity
• Involved in Data Mining, Data Warehousing, Data Analysis using Relation Database Management Systems including forming Outer Joints, Inner Joints, Unmatched Queries in DB2, Access, Hyperian-Brio.
• Integrated Mainframe Systems, Client Server Systems deploying N-Tier architecture, MVC Model, Service Oriented Architecture and Web Services.
• Conducted Data-mapping, Field-Mapping and Data-Integration against LPSS and Life70 systems.
• Added 4 new fields to the daily extract and reflected the changes on LPSS CSRs portals.
• Worked with Business Objects and Hyperion-Brio to represent 3 dimension reports.
• Planned Test Schedules and Group Review Sessions to determine defects.
• Developed Tracibility Matrix against Functional Requirements to ensure requirements are in-line.
• Work closely with Integration team to Ensure that Fields Used from Other Applications are Clearly Defined
• Clarify Business Requirements to Architecture and QA team (using functional specifications)
• Work with Business and Development Team to Ensure Functionality delivered matches requirements during implementation Support Team in Resolving Issues
• Lead a team of off-shore testing resources

Environment: ProPBN, PL/SQL; SQL; Data Warehousing, Hyperian-Brio, PLS (defect tracking tool), DB2,Mainframe, MS Project, Visio, MS Access, MS Excel and Project Path, .Net Technologies, SharePoint, Cobol.

Confidential, Tampa, FL Sep 2005-June 2006
QA Tester

Project: Credit Card Processing System
The Project was aimed at replacing the already existing Credit Card Processing System to support the bank's derivatives business operations. The scope of the project included developing a Credit Card Transaction workflow that comprised of Shopping Cart System, Order Management Solution, Secured Sockets Layer Certificates (SSL), VeriSign, Merchant ID, Terminal ID, AVS (Address Verification Service), Merchant Bank, Acquiring Bank, Credit Card Network (Visa, MasterCard), Issuing Banks, Credit Card nightly Settlement process. The project involved communication with external systems including Merchant Processing Vendors, Data Warehousing, ETL, Data Mining etc.

• Gathered Business Requirements. Analysis of Client requirements, generating workflow process and necessary documents for the project
• Developed an Analysis Model that includes entity classes, use case diagram, sequence diagrams, object collaboration diagram that provide the development team a view of the requirements for Construction phase activity
• Initiated Use Case Analysis using UML, which provided the framework for potential use case deliverables and their inter-relationships, and allow for maximizing software reuse
• Analyzed and optimized the process. Prepared Business Requirement Document and then converted business requirements into Functional Requirements Specification and Technical Specification using Rational RequisitePro
• Scoped out new functionality and came up with time and effort estimates for the same
• Used OO (Object-oriented) concept extensively and was involved in the design of the application
• Participated in various meetings and discussed Enhancement and Modification Request issues
• Participated in weekly meetings with the management team and walkthroughs
• Prepared monthly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project
• Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project as a whole

Environment: Mainframe Systems: Vantage One, Ingenium and Life70, SQL, PL/SQL; SQL; SQL*Plus; Oracle 9i, Data Warehousing, Brio, A2K Model Office (scanning and indexing), Quality Center, PLS (defect tracking tool), Cobol Micro-focus, DB2, Pick-List, Document Direct, MS Project, Visio and Docu-merge (batch prints), Quick Test Pro, .Net Technologies, SharePoint, Cobol.

Confidential, Hyderabad, India May 2004 - August 2005
Manual Tester

Responsibilities:

• Participate in daily Status Call during each release to update about the day-to-day activity and issues to Test Lead and System Test Manager. Alsowork closely with Project Management Team in daily status call about the System Test work plan, test environment update number of bugs identified and resolved.
• Manual Test on different application of each interfaces of Wholesale System which varies from Web Based System to Java Based Desktop Application, EDI etc.
• Extensive experience in writing detailed Test Plan and Test Scenarios. Involved in all stages of testing process-Development of Test Procedures and Test cases based upon requirements for Functional test, regression test, integration test and User acceptance test.
• Developed Test Plan, Test Cases and Test Scripts in Quality Center.
• Rational Unified Process (RUP) was followed through out the project and all artifacts are generated for each discipline.
• Design, development and execution of reusable and maintainable automated scripts for regression test.
• Development of Test case scenarios for functional testing of web application developed in HTML and XML.
• Conducted testing of the system end-end manually.
• Involved in testing applications developed using J2EE framework.
• Conducted the Unit Testing of Java applications using Junit.
• Worked with SQL, PL/SQL and functions to test the database integrity.
• Worked with UNIX Shell Scripts / Perl Scripts.
• Apart from these activities, verifying the quality standards of application with respect of code, design and performance according accepted standards.

Environment: Quality Center, QTP, UNIX, Java, Java Script, HTML, XML, MQ Series, Oracle, SQL, PL/SQL, Windows NT/XP/2000, MS-Office.