Summary of Skills

• Over Five years of IT experience in business analysis, design, implementation and software testing. Wide Domain knowledge ranging from Retail, Agriculture and CRM.
• Hand’s on Experience with analyzing, requirements gathering, planning, organizing, documenting, Testing and Business Intelligence.
• Good experience working in Project Management environment with different types of project methodologies like RUP, SDLC waterfall & V model, Agile (scrum) etc.
• Strong MS Project experience to manage project schedules analysis and reporting.
• Responsible for day-to-day project team communication and coordinated project meetings.
• Provided project planning, milestones, and deliverables for implementation of document management system.
• Involved in improving Financial Services operational metrics, Developed business case and performance measurement.
• Hands on experience in creating Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams.
• Experience in customer / client interaction, deep understanding of business systems functionality and technicality.
• Collaborated effectively with Development team, Testing team and BI team that client business requirements are met.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.

Confidential,Plantation, Florida.
Oct 2011- Present
Business Analyst
Worked on understanding and transfer of Business requirements to application development team and Business Intelligence team in developing an in-house CRM (Galaxy) and Reporting Portal which carters the needs of our clients. Worked on integrating client CRM and In-house CRM based on .net and front end Microsoft Silverlight to make sales. First-hand experience in working with full lifecycle of call center application starting from leads generation to analytics and reporting.
• Created several artifacts such as the Project Vision and Scope Document and the Business Requirements Documents (BRD) according to industry best standards.
• Used SDLC waterfall methodology for application development and scrum for any production backlog defects
• Was responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans for the Order Ready Board, Dashboard and Customer Order display.
• Elicited requirements from the client by conducting elaborate interviews at Client\'s site.
• Reviewed and analyzed existing business, user, functional and system requirements.
• Facilitated various meetings with stakeholders and subject matter experts.
• Was the key facilitator in several Joint Application Development (JAD) sessions throughout the applications Software Development Life Cycle (SDLC) used scrum methodology for development of the system.
• Conducted several Requirements Workshops in order to develop and refine requirements.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Acted as a liaison between the technical staff and the users (staff and management). Also was responsible for communications between Project Team and other related departments.
Guided development team in their tasks by conducting Peer Reviews/walkthroughs over enhancements, new change requests
• Performed in depth feasibility studies and Gap Analysis.
• Also involved in content management, Change Control and Version Management.
• Coordinate, mentoring of various tools and process flow of the application.
• Key stakeholder in documenting, planning and implementation of new compliance changes like change of call recording form NICE recording to VERINT.
• Used time management tools like with the use of Change point and Clarizen and remedy for work flow management.
•Used MS project in building Gantt charts for the process , time and resource allotment and analysis.
• Prepared training documentation for Alorica call center agents and actively involved in training the call center Agents with system enhancements and changes.
• Worked with BI team in building customer requested reports pertaining to the call content for different Promotional Program according to the client requirements, reviewed report Based on Cognos and Dashboard Analytics based on Qlikview ,which gives insight into the call volume based on Demographics like Age group, Sex, Feedback type etc.
• Used MS SharePoint for collaboration with team members on new enhancements for the existing application, sharing documents etc.
• Analyzed and designed Use Case diagrams, Class diagrams, and sequence diagrams to depict application and user interaction.
• Implemented Traceability Matrix and User Requirement Specification Document and verified the functionality coverage.

Confidential,
Lakeland, Florida.
Aug2008– OCT2011
Business Analyst
Worked on Supply Chain-Enable Store Replenishment project which project deals with implementation of Networks Demand and Networks Fulfillment modules of Manugistics Supply Chain planning and Optimization Suite (SCPO). These Modules along with a number of customer interfaces are configured and developed to perform store forecasting and replenishment. This project was enabled for limited scope (1-12 Stores and 500-1000 sku’s), automated Store Replenishment was piloted for increasing Publixs’ understanding of Store Replenishment and automated Replenishment capabilities, also used Business Intelligence tools to estimate the demand patterns using crystal reports and Microstratergy in the store.Used Waterfall methodology for system development and used SCRUM methodology for last minute enhancements to the suite.
Responsibilities:

• Developed prototype of new information processing application. Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specification.
• Facilitated collection of Functional Requirements from system users, and prepared Business Requirement documents using Rational Requisite Pro/DOORS.
• Utilized RUP to configure and develop processes, standards, and procedures, to provide technical leadership and expertise in reorganization of a complex End-to-End Testing effort, and to perform System analysis and organizational review of existing QA processes.
• Involved in development of Business and Technical Requirements in preparation of System Architecture, Information Strategy, and Detailed Design documents for Business Needs and Processes.
• Used crystal reports and Business Objects Intelligent replacement of Merchandise in the store.
• Prepared Logical Process and Data Models that contained set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document Business Data Requirements.
• Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.
• Analyzed Business Requirements from Black Box Testing perspective, Business Process, and System Architecture/Design.
• As a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.
• Tested the validity of the data cleaning done by the ETL(Informatica) by writing SQL and PL/SQL Scripts
• Testing the load on the Server for usability of the ETL Tool.
• Prepare and use test data/cases to verify accuracy and completeness of ETL programs/objects.
• Developed Data Flow Diagrams and Entity Relationship Diagrams.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements are not missed.
• Followed the UML based methods using Rational Rose to create Use Case, Activity/State Chart, Sequence, and Collaboration Diagrams.
• Developed Test Plans, Test Cases, and Expected Results, and coordinated the loan-level tests with the QA team to verify implementation of new features and enhancements.
• Coordinated work plan between project manager and client with MS Project.
• Actively participated in UAT with SME and client to make sure that all the requirements were met.

Confidential,Location: HYDERABAD, INDIA Jan07-July08
Position: Business Analyst/Marketing manager


Worked on a Project E- Sagu, enabling famers use the High Tech Agro-Advisory system in the means of obtaining credit, leasing of farm equipment and other farm operations through a innovative chain of media transfer to the head quarters.

• Prepared a detailed business requirement document for assisting the farmers in Extension activities.
• Worked on a team of Business analysts and produced a formal set of Information flow which is cost effective and can have faster response time.
• Used SDLC waterfall methodology for system development.
• Worked closely with various stakeholders –farmers, input dealers and banks for effective set up of a portfolio of products to the farmers.
• Documented approved change controls to added change controls into the business design.
• Gathered the requirements and studied detailed business policies.