Business Analyst Resume

PROFESSIONAL PROFILE

Motivated, detail-focused Business Analyst with a comprehensive background in the financial services industry. Ability to juggle several projects simultaneously while working under pressure in fast-paced environments. Excels at interacting with broad populations including senior management, staff, clients and stakeholders. Highly versatile; quickly masters new roles, responsibilities, technologies and environments. Reputation for integrity, problem solving abilities, work ethic and analytical skills. Willing and able to work long hours and travel.

CORE COMPETENCIES

Problem Solving • Strategic Planning • Process Improvement • IT Proficiencies • Negotiations
Complex Research & Analysis • Project Management • Verbal & Written Communications • Presentations

PROFESSIONAL EXPERIENCE

Confidential,Raleigh, NC (2008-2009)
Business Analyst
Strategically prioritized and drove a broad range of different projects, with an emphasis on spearheading credit card conversion project from First Data Resources (FDR) to Total System Services (TSYS). Applied dynamic strategic planning and project management skills toward consistently achieving critical deadlines while maintaining high quality standards. Collaborated with a cross-functional staff to define inefficiencies and provide expert recommendations in optimizing daily operations. Designed, developed and implemented Visio flowcharts and excel spreadsheets for incoming master files containing data for credit card portfolios, out-going non-financial batch files, settlement, convenience checks and balance transfers. Proficiently analyzed requirements and documents to ensure the timely conversion of files for both Card Management and Computer Assisted Collections System (CACS).

Selected Accomplishments:

Designed, developed and innovated key documentation of process flow for the master file conversion logic for First Citizens Bank.
Maintained full accountability for completing all phases of the non financial maintenance memo files, the ACE new account file for the VEQ product, and the RMS reports.
Served as the lead Business Analyst for the conversion of the master full files, the product control file, and non-financial maintenance batch files for both Card Management and Computer Assisted Collections System (CACS).
Delivered superior Quality Assurance by overseeing both the integration testing and user acceptance testing.
Improved applicability of various different projects by researching and analyzing a broad range of different technical subject matter experts to determine functionality in support of efficient conversions.
Actively liaised between a broad range of business users and project managers to ensure post conversion projects are opened to achieve current functionality as well as create new enhancements for future use.

Confidential,Columbus, GA (2005-2008)
Business Analyst
Worked closely with team members to achieve company goals and objectives in accordance with the design and development of the core TS2 engine. Demonstrated strong communication and leadership skills in effectively supporting meetings to coordinate projects/workflow and define expectations. Ensured the effective allocation of resources by creating and following detailed initiatives, report specifications and logical flowcharts. Tracked project progress in anticipation of completion dates. Analyzed, troubleshot and resolved changes to existing systems by researching errors and designing individualized solutions.

Selected Accomplishments:

Developed and integrated innovating Interface File layouts and processing rules regarding user needs, and coordinated File transmission setups.
Implemented various functional test plans to promote the superior quality of system enhancements to the mainframe credit card processing system.
Stayed proficient in key applications, including Authorizations, Tandem, Statements, Interfaces, Totals Management System, Customer Service, Marketing, Collections, and Credit Bureau Reporting.

EDUCATION

Master of Business Administration
Bachelor of Business Administration

PROFESSIONAL DEVELOPMENT & TRAINING

Microsoft Word, PowerPoint, Outlook, Access, Excel and Visio, Real Time Data streaming (MQ packets), HP Quality Center, Six Sigma Operational Excellence (Yellow Belt), Testing Concepts and Best Test Practices, TS2 IMS Database Segments.

TECHNICAL SKILLS

Proficient in Microsoft Access, Excel, Internet Explorer, PowerPoint, Visio, Word, Peregrine Service Center, and Total Management Methodology (TMM).
Familiarity in COBOL, Customer Information Control System (CICS), Network Data Mover (NDM), Secure File Transfer Protocol (SFTP), Real Time Data streaming (MQ packets ), and Time Sharing Option (TSO).
Understanding of relational and hierarchical database management systems such as DB2 and IMS databases.

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