Summary:

Over 7 years of diverse experience in the field of Information Systems with emphasis on Business Analysis, System Analysis and Quality Assurance projects focused on diverse domains such as Modules- Financial Management (FM), Sales and Marketing (SM), Purchase and Payables (PP), Service Management, Manufacturing, Inventory Management (IM), Resource Planning, Jobs & Costing, Payroll, CRM. Having domain Experience for Customer Service Industry.

• Experienced in facilitating Joint Application development (JAD) and Joint Requirement Planning (JRP) sessions, Interviews, Workshops and Requirement Elicitation sessions, Rapid Application Development (RAD) sessions.
• Skilled in performing Gap Analysis, gathering Business Requirements into structured data, functional and usability requirements employing UML methodology.
• Diplomacy Skills; negotiation and facilitating Stakeholder interests, concerns and issues.
• Extensive experience in analyzing and creating Use Cases, Use Case Diagrams, Data Flow Diagrams, Business Flow Diagrams, and Navigational Flow diagrams, Wireframes and Sequence Diagrams.
• Excellent experience in creating Business Requirement Documents, User Requirement Specifications, Functional Requirement Specifications, Business Process Flows.
• Strong experience in Business Process Management applications & Enterprise Content Management Applications like Documents.
• Identified configuration specifications for doc base, ACLs, life cycles, document types, cabinet & folder hierarchy, and archiving.
• Responsible for integration of all affected applications within an enterprise, with monitoring of processes and assembling of all required information.
• Extensive hands-on training and oversight of functional testing practices and methodologies.
• Developed comprehensive functional specifications and data models that were the outline for technical development and implementation efforts in the later phases of the lifecycle.
• Experience in developing and executing Test Procedures, Test Cases, Test Scripts, Test Plans, performing Functional Testing, Compatibility Testing, Usability Testing, Stress Testing, UAT and ensuring that the software meets the system requirements.

Technical Skills:

Domain Skill: Service, Construction, Finance, Banking, Automation, Design, Retail, Payroll
Code Experience: C/AL, Dexterity, HTML, SQL Server 2000/2005, PL/SQL, XML.
Design Tool: MS Visio and MS Project
Applications: Microsoft Word, Outlook, Excel, Power Point, MS Project
Version Control: Visual Source Safe (VSS) and Source gear Vault.
Fault Tracking Tools: Quality Center9. 2
Databases: MS SQL Server 2000, 2005, 2008. Navision Database
Database Tools: SQL Server Management Studio.
Technologies: SQL Server Administration, MS Visual InterDev, MS Exchange
Platforms: Windows NT, 2000, XP, 2000, Server, Vista. Linux, MS DOS, Terminal Services, CITRIX Server.
Software’s: MS Dynamics NAV 3.x, 4.x, 5.0, NAV 2009, MS Dynamics GP 10.0,
Ms Dynamics CRM 4.0, Class, GBS, AM, BM, Lendsphere, Sharepoint 2007.
Other Tools: Microsoft Developer’s Toolkit, Renumbering toolkit, ODBC, C/FRONT, License Utility Tool

Education:

• Bachelor of Engineering in Electronics

Certification:

• Microsoft Business Solution Certified Professional in Service Management
• Microsoft Business Solution Certified Professional in C-SIDE I Introduction
• Microsoft Business Solution Certified Professional in C-SIDE Solution Development

Experience:
Summary:

• Acted as single point of contact for the client and managed entire project life cycle.
• Clarified client requirements, business needs & project objective, via feedback session and client meetings in collaboration with all stakeholders.
• Collaborated with Finance, Sales & Marketing, and Procurement Teams to facilitate communication for successful project launches.
• Gathered, analyzed requirement for the different modules and prepared the AS IS & TO BE system documents.
• Conducted business analysis, project assessment & feasibility determination.
• Analysis of data gathered during the process of requirement gathering.

• Strategized project scoping & specifications documents to clearly communicate the project roadmap.
• Good experience in conducting Joint Application Design (JAD) Sessions
• Created the UML diagram process flows for the processes discussed & presented the same to the business users & the stake holders.
• Prepared Functional Requirement Document, Gap-Fit Document, Process Flow Diagrams, Technical Design Document (HLD & LLD) & the Technical Specification Document.
• Completed the HLD & based on that the Effort, Time & Cost estimations.
• Did Data Modeling, Data Mapping & Data analysis to have the client business processes fit into the s/w & to get the MIS & other reporting requirements easily made available out of the system.

• Led multidisciplinary teams of technical & functional consultants.
• Prepared the LLD. Handled the resource allocation & was responsible for their deliverables.
• Designed & implemented the system integration with the third party applications & ERPs.
• Coordinated work with team to meet the deadlines, budgets & client demands. Provided situational leadership.

• Conducted meetings with all Project Stake Holders & developers to lead a kickoff meeting. Defined & introduced the project team member’s roles & key deliverables, timelines, milestones, communication process, question and answers.
• Conducted CRP (Conference Room Pilot) demonstrating the developed system also conducted the training to the Key users for the final product to be delivered.

• Completed data migration for all the three companies from the legacy systems.
• Prepared the test cases & assigned the QA team for having the product tested.
• Obtained multi-level signoffs on the project & contests prior to approval.

• Have good experience in conducting the CRP; the demo for the product after development to the stake holders & key users.
• Held post-launch review meetings to revisit project strengths & liabilities & to build out better processes for future projects. Team building & wrap-up continued up to this point.

Project Details:

Confidential,IL. July 2008- Till Date
Project Lead / Business Analyst
Domain: Confidential,

Confidential,is a large volume of high quality designs in fast turn times. The comprehensive, customized solutions of Affinity Express combine our large capacity of talented designers, industry expertise and workflow technology in a global delivery model; operating in US, Philippines & India.
MS Dynamics Navision & MS Dynamics GP implemented at all the three locations viz. US, Philippines & India runs hand in hand with the GBS (Web based System), MS Dynamics GP & the country specific Payroll software; all the systems finally integrated with Navision.
Clients is having 3 database each specific to country & which in turn consolidated monthly to the US database; having the US company as the HO.
Modules Implemented:

• Finance
• Fixed Assets,
• Sales & Marketing
• Purchase Payables
• Inventory and warehousing

Responsibilities:

• Gathered product requirements in order to describe the business needs in terms of the main deliverables or products that are created.
• Conducted Joint Application Design (JAD) Sessions.

• Completed effort estimate & Risk analysis using IBM Rational Software Modeler.

• Interacted with Subject Matter Experts, Project Managers, Developers, and participated in JAD sessions.
• Prepared the as is & to be process documents & also the Business Requirement Document (BRD) for the Service & Purchase Department.
• Managed Project Risks effectively & delivered more, faster, more predictably.
• Maintained weekly status reporting & the resource management.
• Leveraged traceability to analyze impacts of proposed changes.
• Involved in discussions with Business Users and Subject Matter Experts to come up with the requirements prioritization, Eliminated false and redundant requirements by screening out multiple versions of user input
• Handled & Implemented Country Specific Localizations with Multi Location, Multi Language, Multicurrency functionalities with intercompany consolidations.
• Created use cases and use case diagrams using Rational Rose.
• Utilized Mercury Quality Center for directing, tracking and outlining needs during a project SDLC.
• Provided clear and concise documentation regarding requirements management plans, functional requirements and non functional requirements
• Involved in creating test cases and test scripts
• Planned Test-Cases & -Scripts using IBM Rational Requisite Pro.
• Sr. analyst on the data migration projects to combine client information from the distributed policy resource systems into Enterprise Customer Info File (CIF).
• Produced complete data mappings and data conversion need documents for CIF to ECIF migrations.
• Carried out regular triage meetings to recognize and determine critical testing faults.
• Carried data migration for the data from the legacy system to Navision.s

Technologies: MS Dynamics Navision 2009, MS Dynamics GP 10.0, Windows, SQL Server 2005, GBS, MS Access Payroll, .Net Web Services, NAS (Navision Application Server), MS Visio

Confidential, Aug 2004 – June 2008
Business Analyst / Sr. Application Consultant

Project I: Confidential,Canada.
Domain: Banking

Confidential,Investdirect is the trading application of HSBC which enables the users to trade scrip’s online.
Along with the other systems like Class, MS Dynamics Axapta; MS Dynamics Navision is implemented consists of Finance, Sales & Marketing, Purchase Payables & Inventory, Warehousing highly customized as per the requirements.
Responsibilities:

• Performed Joint Application Design (JAD) sessions to collect needs for MTF
• Performed documentation of several Booking Forwarders, Trade Allocations and the Amendment systems.
• Generated test data to support development.
• Verified layout of data files and control file entries as per business requirement.
• Prepared the as is & to be process documents for the CR’s & also the Business Requirement Document (BRD) for the Service & Purchase Department.
• Validated the base table (Star schemas- Fact and Dimension) by writing complicated SQL statements and reports.
• Formed detailed UAT and QA test plans, managed system testing and preserving testing documentation.
• Helped QA analysts and technical heads with troubleshooting and fault resolution.
• Tested daily, monthly and quarterly loads end to end.
• Interacted with the designer to discuss design related issues.
• Good exposure working and coordinating with off shore team.
• Ready training materials and carried out end-user training sessions for the 35 users.
• Handled the Production Support & also the Ticketing system & the CRs Registered.
• Carried data migration for the data from the legacy system to Navision.
• Testing using IBM Rational Performance Tester & IBM Rational Manual Tester
• Documented all the stages of the project with the UML Diagrams prepared for the business flows.
• Analyzed the audit/acknowledgement reports that used to get generated as part of the loader applying the updates to the database
• Reported any anomalies to the business staff that in turn used to enter it as a tracker issue after reviewing it with the application design engineers and developers.

Technologies: MS Dynamics Navision 5.0 SP1, SQL Server 2005, MS Visio, MS Dynamics AX, Class (Banking Domain Software), .NET, windows, NAS (Navision Application Server).

Project II: Confidential,UK
Domain: Confidential,
Confidential,with the Vacant Property maintenance, Putting & maintaining the security systems located at the remote locations.
The Navision Implementation for VPS was a multi Location (UK, France, Germany, Denmark), Multicurrency, Multilingual with the country specific localizations inclusive of the modules listed below.

• Financial Management
• Fixed Assets
• Sales & Receivables
• Purchase & Payables
• Inventory & Warehousing

Responsibilities:

• Acted as the primary liaison between the client departments and the Information systems department and interacted with internal as well as external clients, to collect requirements and business process information. And documented them in Business Requirement Document post analysis of the business requirements by analyzing the Risks associated with MBS and strategies used to assess and mitigate them.
• Took active part in Project Definition Phase, which defined the objective, deliverables, scope, risk.
• Facilitated collection of User Requirements and Business Requirements from Business User Group such as to document Business Requirement Document, User Requirement Document, Functional Requirement Specification, Technical Requirement Specification using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system.
• Conducted Joint Requirement Planning (JRP) sessions with Stakeholders, SME’s (Subject Matter Experts), and Joint Application Development (JAD) sessions with IT group. Identified the key changes, and participated in Stakeholder Management to communicate effectively with them.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, using MS Visio.
• Facilitated Joint Application Development (JAD) sessions for communicating and managing expectations with SME’s, whose customers were going to be the final users of the product.
• Prepared and analyzed AS IS business and TO BE business in the existing architecture and performed Gap Analysis and created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the business from the conceptual to procedural level.
• Prepared the as is & to be process documents & also the Business Requirement Document (BRD) for the Service & Purchase Department.
• Implemented extreme programming techniques and rules to determine cost analysis on small release plans and actual release dates.
• Help in planning test cases for the system. Develop and implement test cases on the GUI interfaces to ensure that requirements were met; Implementation of system enhancements and conversions which included developing detailed documentation for training and testing.
• Utilized Quality Center for directing, tracking and outlining needs during a project SDLC.
• Handled & Implemented Country Specific Localizations with Multi Language, Multicurrency.
• Produced complete data mappings and data conversion need documents
• Carried out regular triage meetings to recognize and determine critical testing faults.
• Implemented Business Analytics (BA) which is the BI tool for MS Dynamics Applications
• Completed effort estimate & Risk analysis, weekly status reporting & the resource management.

Technologies: MS Dynamics Navision 5.0 SP1, SQL Server 2005, MB, MS Visio, JAMA, Streamserve, Citrix Server, Windows server 2003, License Utility Tool, Navision Developer’s Toolkit.

Project III: Confidential,Denmark.
Domain: Confidential,

Confidential,is a retail chain for cloths in Europe having around 8 brads. Bestseller has its HO at Denmark.
Confidential, has the Point of Sale (POS), the retail shops across the whole continent from where they accept orders.
The Navision Implementation for Bestseller is the LS retail implemented with the POS system at the Point of Sell Locations. This was a multi Location, Multicurrency, Multilingual with the country specific localizations having the LS retail package highly customized for it to match to the.

Responsibilities:

• Analyzed and estimated the effort and Risk.
• Participated in the Joint Application Design (JAD) Sessions
• Performed merging of 3 Databases with the country specific Localization (Serbia, Slovenia, Croatia) Using the Developer’s Toolkit.
• Migrated Data from the HO database to the other POS Databases.
• Prepared the as is & to be process documents & also the Business Requirement Document (BRD) for the Service & Purchase Department.
• Responsible for preparing UML, documented Use Case Diagram, Class Diagram, Sequence Diagram, and State Diagram for project documentation using MS Visio.
• Created & Maintained the project Documents.
• Designed Navision POS Integration to Oracle BI2 application by using BizTalk server.
• Development of for the Integration using CAL programming language..
• Conducted UAT & User Training with key users.

Technologies: MS Dynamics Navision 4.0 SP3, SQL Server 2005, Java (BI2), MS Visio, Oracle Apps, Biz Talk Server, Windows server, License Utility Tool, Navision Developer’s Toolkit, Object Renumbering Tool.

Project IV: Confidential,Fiji.
Domain: Construction, Real Estate, CRM

Confidential,is the govt. organization that deals with the land enhancement, Maintenance, Mortgaging the properties, funding the loans.
The Navision implementation at HA was replacing the IBM system AS400. This was a complete lifecycle implementation (SDLC) project with having the modules mentioned below.

• Financial Management
• Fixed Assets
• Sales & Marketing
• Purchase & Payables
• Inventory & Warehousing
• Service Management
• Land Development (Customized)

Apart from the standard Navision modules there was a Fully Customized module named as Land Development which is fully integrated with the standard Navision Modules (Inventory).
Responsibilities:

• Responsible for complete lifecycle implementation project.
• Conducted Joint Application Design (JAD) Sessions.
• Collected useful requirements to design the user approval and entitlement executive system.
• Interacted with Key Users and business users for requirements gathering and documentation.
• Designed the Process flow diagrams and provided high and low level design and produced systems architecture documents.
• Prepared the as is & to be process documents & also the Business Requirement Document (BRD) for the Service & Purchase Department.
• Took active part in Project Definition Phase, which defined the objective, deliverables, scope, risk, effort estimation and deadline.
• Planned Test-Cases & -Scripts.
• Designed & developed the new module called Land Development seamlessly integrated with the standard Navision Modules.
• Responsible for preparing UML, documented Use Case Diagram, Class Diagram, Sequence Diagram, and State Diagram for project documentation using MS Visio.
• Designed, developed & implemented Navision Interface between the “Lendsphere” (Linux based) System & Navision. This was the EOD Batch that was automated & scheduled.
• Created a batch process called Rent Generation Process Batch and Subsidy Rent Generation Batch which was scheduled for a specified time. This was a reusable component for the Public Rental Board, Fiji.
• Utilized Quality Center for directing, tracking and outlining needs during a project SDLC.
• Handled & Implemented Country Specific Localizations with Multi Location, Multi Language, Multicurrency functionalities with intercompany consolidations.
• Planned and documented the entire project.
• Designed & developed reports using the CAL programming.
• Designed and developed unit test cases to perform.
• Conducted User training, with the system Key users for the finance, Service, Inventory & Land Development Module. UAT & the data migration from the AS400 system.
• Produced complete data mappings and data conversion need documents.
• Carried out regular triage meetings to recognize and determine critical testing faults.
• Carried data migration for the data from the legacy system to Navision.
• Completed effort estimate & Risk analysis, weekly status reporting & the resource management.

Technologies: MS Dynamics Navision 4.0 SP2, SQL Server 2000, Windows, Linux, MS Visio, MS DOS, AS400, License Utility Tool.