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Business Analyst Resume

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Summary of Qualifications

Experienced Business and Technical Analyst with 10+ years of professional experience. Adept in communicating directly with internal and external clients to gather details of requirements and business objectives and converting requirements into effective business design. Proven track record in reducing development costs and providing traceability of projects. Excellent communication, analytical, interpersonal, and presentation skills; skilled at managing multiple tasks and projects simultaneously.

skills

Technical

  • Experience gathering business requirements from customers and internal personnel, documentation of business requirements, system testing and development, and project management.
  • Excellent communication, analytical, interpersonal, and presentation skills while managing multiple projects simultaneously and delivering requirements on time.
Professional Experience

Confidential,

  • Business Analyst August 2007 to July 2010
  • Dedicated technical business analyst to one of Magellan’s largest prior authorization program clients
  • Led requirements for various projects from third party vendors, Magellan employees, and the prior authorization client
  • Led the change management processes of software implementations and updates through out the Magellan organization
  • Wrote SQL queries to investigate and resolve database discrepancies
  • Developed reports to provide information to the client and senior management
  • Used MS Access to enter data, perform queries, and create reports for client and senior management
  • Utilized data metrics to provide reports to management and customers
  • Created and executed test cases for software development using QTP and manual processes
  • Developed and maintained the departmental website using Microsoft SharePoint, HTML and JavaScript tools
  • Developed technical documentation to be used by a technical and non-technical audience
  • Created and managed change and helpdesk tickets for technical issues

Confidential,
Technology Analyst August 1999 to August 2007

  • Provided excellent technical support as part of a team to 1000 plus end users
  • Administered security access to network and system users through MS Active Directory
  • Led the management of technical related projects in local and remote offices
  • Provided recommendations to users about products and software needed for business requirements
  • Configured, installed, and setup servers, desktop PCs, and printers
  • Developed and maintained IT departmental Intranet Web page using HTML and JavaScript
  • Developed technical documentation to be used by technical and non-technical staff
  • Participated in the management of projects
  • Created FTP scripts to process data transfers between vendors and First Health/Coventry

Confidential,

Business Contract Liaison June 1996 to June 1999

  • Business analyst to Overnite Transportation’s Department of Transportation department
  • Created a process and led the retrieval of Drug and Alcohol screen results from third party testing facilities for DOT regulations
  • Processed accounts payable requisitions
  • Entered employee drug and alcohol results into LabCorp computer system to provide reports to the client
  • Coordinated Overnight Transportation’s random drug screenings on a periodic basis
Software and Language
  • Software
  • MS Office Suite including Word, Excel, Access, Project, Visio, FrontPage, and Publisher, Toad, Novell ConsoleOne, MS Active Directory, HP Quick Test Professional (QTP), Remedy User and Administrator

Languages

  • HTML, JavaScript, and SQL
Education
  • Associates in Computer Science – Computer Programming
  • Network +

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