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Business Analyst Resume

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EXPERIENCE SUMMARY

  • A self-starter with motivation and aptitude to work independently with an ability to handle diverse tasks simultaneously and adapt to tight deadlines
  • Hands on experience in software development methodologies likeSoftware Development Life Cycle (SDLC), Agile methodologies and SCRUM
  • Over 6 years of experience in all phases of Software Development Life Cycle including requirements gathering, design, use case development, deployment and maintenance
  • Expertise on Interwoven TeamSite (including Templating / FormsPublisher, FormAPI, Workflow, Teamsite Search and Mediabin), Vignette, Distributed/Web-based applications Advanced J2EE technologies,Core Java, Servlet, JSP, ASP.net, XML and XSLT.
  • Experience working as a Coordinator between the client and development team; co-ordinate resources, prioritize group activities, and establish schedules to ensure that plans are consistent with project management objectives
  • Good client interaction and issue resolution skills; adept at working across all levels of management to resolve issues
  • Proven analytical skills of understanding business needs and functional requirements and presenting the requirements to developers
  • Facilitated and participated in Joint Application Development(JAD) sessions for requirements gathering, resolving open issues and change requests
  • Strong proven expertise and experience in UML (such as use case diagram, activity diagram, sequence diagram) using MS Visio.
  • Involvement in version control & change managemnt using VSS and SVN
  • Interacted with the QA team and assisted them in creating test case, test plans, test scripts and performed black box testing, regression testing and UAT.
  • Ability to manage time and priorities effectively to allow for the timely completion of multiple tasks.
  • Good understanding on Object-Oriented Design and Analysis.
  • Working knowledge of Support tools JNSC, HPSD, QTP and Service Now.
  • Working Knowledge of Internet Application Frameworks --IAF5.0 (John Deere).
  • Basic knowledge of Workflow Modeler, Metatagger and Site Publisher.
  • Excellent Analytical, Communication & Decision-Making Skills.
  • Firm believer of teamwork & Can cope with changing scenarios and complex situations
  • Proactively identify and report on risks, issues and dependencies for the project.
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
  • Work in close collaboration with business partners, program managers, technical leads, and user experience colleagues to translate business objectives and user needs into effective online interface designs
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
  • Understands the interface & communication protocol towards Client & Design Team ( Exposure to both – Offshore and On-site environment , Have worked in customer premises at Sunnyvale , USA )

ACADEMICS

Masters of Computer Applications
Bachelor of Computer Science

TECHNICAL SUMMARY

Languages:

JAVA, JSP, Servlets, JavaScript, SQL, Perl 5.0, ASP.net, C++, C

GUI:

IBM WebSphere 5.1, Edit Plus 2.0

Middle-Tier:

Java Beans, JSP, HTML

RDBMS:

SQL Server 2000

Tools/Techniques:

WebSphere 5.0, Tomcat 4, Internet Application Frameworks --IAF5.0 (John Deere), , WebLogic Pageflows 8.1, SVN
Interwoven: TeamSite6.5, Mediabin, Vignette
OpenCms ans Subversion

Operating Systems:

Microsoft Windows (all platforms)

Database:

OOSD, DBMS

WORK EXPERIENCE

Employer: Confidential,

Confidential, UK
April 2010 – April 2011
Business Analyst/Team leader
Description
Global Solutions Portal is the after sales portal for BT’s Global Services line of business. GS users include Customers, contract based users and BT Intranet users. Aim of this project to provide access on BT intranet sites on internet for the Intranet users in a secure manner.
Responsibilities:

  • Prioritizes the Assignment and Mentored team members.
  • Interacted with the client and worked on analysis and estimates.
  • Involved from the requirement gathering, feasibility analysis to the implementation of SSOs for the various intranet applications.
  • Performed job of contact point for all stakeholders (business, legal, compliance, development).
  • Performed role of Administrtor to configure and provide the access on portal and various SSOs.
  • Provide relevant and timely information to managers for effective decision-making.
  • Provided and developed Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis
  • Co-ordinated with network team to resolve network and Naif issues.
  • Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project.

Environment : ZXTM monitoring tool, TCP monitor, HTML 5.0, JavaScript, Ajax, JQuery and QTP support tool.

Confidential,UK
March 2009 – Marc h 2010
Team Leader
Description
Global Solutions Portal is the after sales portal for BT’s Global Services line of business. This is an aggregation of portlets serving a wide variety of functionality to the customer.
Responsibilities:

  • Interacted with the client and various teams to understand requirements and provided initial impact analysis and estimates for change requests.
  • Handled Faults, Inventory, and Client Inventory modules and have taken change request through entire lifecycle of the SDLC.
  • Implemented Search for the various Inventories and Client Inventories.
  • Used Ajax and JSON data for refreshing only part of the page instead of refreshing the complete page.
  • Mentored team members. Provided consultation and guidance to the rest of the team where required
  • Facilitated Change Management across entire process from Project conceptualization to delivery through Software Development and Implementation Management in diverse Business and Technical Environments.
  • Worked on Transition of applications from a third party vendor.
  • Worked for migration of inventory and Client inventory portlets from the WebLogic 8.1 to Open source technology.
  • Developed test plans with QA team and helped test every scenario for system testing.
  • Established traceability matrix to trace completeness of requirements in different SDLC stages.

Environment: WebLogic 8.1 server, ALUI portal, Struts, Spring, Web Services, JMS, Java 1.4, Tomcat 4.0, Subversion, Eclipse IDE, JQuery, Java Script, HTML and ANT

Confidential, New Zealand
August 2008 – February 2009
Team Leader
Description:
Telecom New Zealand is one of best performing, customer-focused online and communications company. This project purpose is to provide a full range of internet, data, voice, mobile and fixed line calling services to the customers.

This project provides a placehoder for the contents which are accessed by online channel and eCustomer using Vignette. Also facilitates the business logic for the contents creation, approval, versioning, publishing and unpublishing.
The principle objectives from a business perspective is to implement the functionality to creation of Templates, Workflow, Sites and Channels, changing any content, manipulating them and delete them whenever it is required related to online channel.

Responsibilities:

  • Involved in development phase meetings for Business Analysis and Requirements Gathering.
  • Used MS Visio to create: Use Cases, Activity Diagrams/State Chart Diagrams, Process modeling, Process mapping and Business Process flow diagrams Tracked UAT issues/bugs and prepared reports.
  • Documented Low level and High Level Design documemts.
  • Conducted JAD sessions between the end users and the development team. Worked with the software architects / developers to ensure that the applications confirm to customer requirements.
  • Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML.
  • Installed and Configured LDAP.
  • Prepared documents to conduct user acceptance testing.
  • Identified the need of CTD and structure of CTD.
  • Developed user guides for the customer/End user to make them understand about the system.
  • Logged the defects and managed issues tracker.
  • Played key role of Communication Bridge between different components to identify needs and dependencies of components on CMS.
  • Involved in the unit testing, and code review.
  • Documented monthly and weekly status reports for the tracking purpose.

Environment: Vignette 7.4, LDAP, Solaris

Confidential,
Confidential,US.
September 2006 – August 2008
Senior Programmer
description

Juniper Networks is revolutionizing the economics of global information exchange. Juniper purpose-built, high-performance network infrastructure enables customers to support many different services and applications at scale. Service providers, enterprises, governments, and research and education institutions worldwide rely on the company to deliver products for building networks that are tailored to the individual needs of their users, services, and applications.

The Aim of the project is to document a solution that will provide self-publishing through Interwoven Teamsite Templating. These pages will be translated into the many languages like French, Italian, German, Spanish and UK English. And the languages are scalable to provide the ability to add any language supported by the Translation Vendor. Project scope also covers users support for their daily application related issue.

Responsibilities:

  • Involved in development phase meetings for Business Analysis and Requirements Gathering.
  • Developed input and output templates and components generation for the templates.
  • Developed Perl scripts for manipulating the common fields on all the DCTs, workflow scripts and Deployment Scripts.
  • Developed Workflows as per the user requirement which can minimize the user’s manual work and helps in managing the website.
  • Identified the need of reusable component and created master child relationship between the templates.
  • Worked on static and dynamic workflows.
  • As a teamsite Administrator was responsible for the User management, workareas management and access management .
  • Configured teamsite search so that end user can search the DCTs based on some criteria.
  • Documented monthly and weekly status reports for the development and support task for efficient tracking and monitoring of open issues of the project.
  • Worked on POC for the new requirements.

Environment: Teamsite 6.5, IIS 5.0, SQL Server 2000, OpenDeploy 6.0, XML

Employer: Confidential,
Development of content management system, Entrepreneur,US.
April 2006– August 2006
Developer
Description:
Entrepreneur.com, a Web site featuring magazine content from the Entrepreneur Media family of magazines is of the largest and most popular sites serving the small-business community. Operating as a wholly owned subsidiary of Entrepreneur Media since 1999, Entrepreneur.com is an established online community where business owners can access actionable information, expert answers and comprehensive services to solve their business challenges. This project is basically complete migration to Teamsite from Vignette Content Management system. It also involves regeneration of more than 30,000 pages.

  • Gathered business requirements and documented them for practical deliverables.
  • Identified Master and Slave Data capture templates and implemented them.
  • Worked on Form Publisher and Presentation templates.
  • Used Form APIs for the dynamic DCTs.
  • Developed Perl script for custom configuration for XML Workflows and generic DCT Formbuilder.
  • Used Mediabin for fetching the large amount of images which are stored on the remote server.
  • Developed SSI flattener, which Flattens all the recursive SSI’s from HTML files before deployment to production

Environment: Teamsite 6.5, IIS 5.0, SQL Server 2000, Mediabin, OpenDeploy 6.0, XML, Visual Source Safe 6.0

Confidential, India
January 2006- April 2006
Developer
Description:

  • Identified the static and dynamic contents based on the business site.
  • Documented the dynamic contents which are needed to be captured using templates and identified the data categories.
  • Used Form publisher to generate the DCRs.
  • Generated multiple presentation templates.
  • Modified the datacapture.cfg file for the identified DCTs, TPLs and categories.
  • Worked on perl scripts.
  • Provided extensive documentation of customizations upon completion of each engagement.

Confidential,
October 2005 – December 2005
Developer
Description:
The aim of this project is to maintain the products information of John Deere, using the Interwoven TeamSite6.5 as the content management tool of choice.
Service Advisor is the term used to define information relating to products manufactured at John Deere. John Deere maintains its own Service Advisory information about its products. This information (comprising of sections such as FAQ and other informative pages etc.) is generated and captured at the factories and is used by multiple applications throughout its lifecycle.

  • Involved in development phase meetings for Requirements Gathering.
  • Developed Data capture and presentation templates.
  • Modified the configuration files for email and templates setup.

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