Seasoned Professional with experience into Business Analysis, Systems Analysis, Designing and Software Quality Assurance.

PROFESSIONAL SUMMARY:

• Over 7 years of diverse IT experience as a Business Analyst in Finance, Banking, Software, E-Commerce Domains providing a well balanced understanding of business relationships at all levels until final solution release.
• Basic understanding of Financial Markets; Capital Markets, Money Market, Derivative Market etc.
• Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum, RUP (Rational Unified Process) and Software Testing Life Cycle (STLC).
• Strong experience with Scrum methodology and well versed in writing user stories.
• Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Application Design.
• Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling and Testing.
• Emphasis on requirements gathering through research, formal-informal sessions, JRP sessions and JAD sessions with SMEs (subject matter experts), Teams, Stakeholders and end users.
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose and MS Visio for UML.
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Extensive experience in creating Screen Mockups and Wireframes, conducting GAP Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Experience in preparing and documenting the User Acceptance test (UAT) plan and obtaining the necessary signoffs from the concerned business units.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong Experience in conducting Manual Testing, User Acceptance Testing (UAT) and documentation of Test Cases.
• Involved in training of end users and Documenting Training Manuals
• Focused troubleshooter and a team player with excellent interpersonal and communication skills. Ability to work cohesively with developers, other team members, and testers.
• Analytical, methodical and resourceful approach to Problem Solving, Root-Cause Analysis, Conflict Resolution, Negotiation Strategies and providing corrective actions to meet business requirements.
• Proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both business and technical teams.

TECHNICAL SKILLS:

Requirement Management: Requisite Pro

Test Reporting Tools: Quality Center, Test Director, Quick Test Professional, Clear Quest

Business Modeling: MS-Visio, Rational Rose

Operating Systems: Windows XP/2000/98/NT, UNIX

Languages: SQL, XML, Java, C++

Databases: Oracle, MySQL, SQL Server 2000, MS Access

Document Management: SharePoint, JIRA

Office Tools: MS word, MS Excel, MS Access, MS PowerPoint

Project Management Tools: MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ Business System Analyst July’11-Present

E-Aspire IT is a leading, high quality; customized IT service provider. The Project I am associated with is creating an intranet based application. The aim of this project is to create an intranet based DMS (Document Management System) called Mona File. This DMS will provide a centralized system to capture, manage, share and track documents where only registered users can perform these activities. The system also incorporates creating documents in word, power point and excels options.

Responsibilities:

• Involved in the SDLC phase of requirement analysis, design, and development of the intranet based application.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements.
• Analyzed and documented the business requirements and generated reports for the Manager
• Wrote the software development plan and held meetings with the developers and forwarded Information and documents to them
• Developed flow diagrams for Business process of the company, UI Wireframes and Mockups using Microsoft Visio
• Created and maintained data mapping documents.
• Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle
• Follow up with the end users and developers for user satisfaction and change management if necessary
• Performed extensive Gap analysis to determine the risks and assisted the PM in budget and resource planning
• Assisted and adhered to project work flow process.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Organized and managed all phases of the software testing process, including planning tests, writing test cases, executing tests and tracking defects using Quality Center.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT) and validation.
• Involved in weekly meetings with the development team to resolve technical issue
• Participated in creating User manuals.

Environment: Windows XP, SDLC, Agile/Scrum, Java, Visio, Quality Center, Clear Quest, SQL Server 2008, MS Office.

Confidential, Phoenix, AZ Business System Analyst Jan’11-June’11

American Express is a Leading credit card company which provides various charge and lending on charge cards for the consumers. The project I was associated was an enhancement of existing web based application: MYCA-Money Movement and I worked on two projects simultaneously for the Payment Center division and OBC. This project in Payment Center deals with enhancing the already existing application in PBC and Plum accounts. The project with OBH is in creating a new experience for small business owners by providing an easy to operate business center associated with their open cards.

Responsibilities:

• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project.
• Facilitated user interviews and workshops to gather requirements.
• Developed K245 as well as user stories with project teams. Extracted, discussed, and refined business requirement from business users.
• Performed extensive Gap analysis to identify the business rules and determine the risks and assisted the PM in budget and resource planning.
• Involved in UI enhancement and made Wireframes and Screen Mockups/Definitions and Dependencies using Excel.
• Created and transformed business requirements into software requirement specification (SRS).
• Worked extensively through Agile development methodology by dividing the application into iterations
• Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes.
• Coordinated with the test team to check the weekly status and report the same to the project manager.
• Performed system and regression testing by creating test plans and test cases to ensure all the functional requirements are met and valid.
• Conducted UAT with stakeholders and business users for the validation and got system approvals by conducting UAT sessions.

Environment: Agile/Scrum, SDLC, XML, Java, HTML, Visio, Quality Center.

Confidential, TX Business Analyst June’10-Dec’10

Founded in 1998, Rackspace is based in San Antonio, TX. It has nine data centers: San Antonio, TX (2); Dallas, TX; Herndon, VA; Chicago, IL; Ashburn, VA; London, UK; Slough, UK; Hong Kong. Rackspace hosting provides managed hosting, email & apps and cloud hosting; all backed by fanatical support. I worked on two different projects.

• Project scope is to migrate all the internal and customer facing IT infrastructure from IPv4 to IPv6. Phase1 is to make customer facing applications and infrastructure IPv6 ready.
• Migration of all the applications and related hardware which currently reside in San Antonio locations to other Datacenters.

Responsibilities:

• Gather requirements by conducting interviews and meetings with all the teams.
• Identify the critical applications and servers to be upgraded for 1st project’s phase.
• Assisted QA team to prepare test plan and test cases for IPv6 compatibility.
• Assisted security teams to make sure all infrastructures are compliant to company’s security policies.
• Was part of daily Scrum IPv6 work meetings and weekly Sprint IPv6 project progress meetings
• Gathered all the hardware information for various applications residing in San Antonio locations and draw out their dependencies on other applications. Work with DB and Technical Support team to get this information.
• Pulled or updated relevant data from/to DB using SQL queries.
• Created, updated and maintained, gathered data in excel and assist architects in creating a logical architectural diagram.
• Created and maintained project plan including schedule and resource planning, critical path analysis, business and technical analysis, technical and project documentation, meeting summaries, status reports, risk and issue management, change management, among others.
• Lead cross-functional development teams of more complex initiatives, coordinating external and internal resources to support on-time delivery.
• Assist Project Manager in day-to-day project leadership and decision making on critical project issues as they pertain to project scope, value, schedule, budget, methodology and resources at project, functional and task levels
• Maintained various versions of the documents generated during the project using Share Point.
• Tracked the progress of the project with each team using Gantt charts.
• Worked with PM to track projects' performance against baseline plan

Environment: JIRA, Agile/Scrum, SharePoint, MS Excel, MS-Project, SQL.

Confidential, Princeton NJ Business analyst Feb’09 – May’10

1St Constitution Bank is one of the largest diversified financial service organizations in USA. Its major business includes Personal Banking, Corporate Banking, Private Banking, Mortgage Banking, Secured Lending, Asset Management and Mutual Fund Servicing .1st Constitution Bank initiated this project to incorporate multiple enhancements to the existing Web Based Application, which enables customers to use different services such as Creating New Accounts, view their Existing Statements Online, and Pay the bills Online etc.

Responsibilities:

• Responsible for creating, analyzing and reviewing business requirements, System specifications and project schedule documentation.
• Gathered user and business requirements through interviews, surveys, prototyping and worked with team to identify gaps and defects.
• Conducted User stories Workshops.
• Analyzed, prioritized and managed the requirements using Rational Requisite Pro.
• Conducted JAD sessions with management, SME, users and other stakeholders for open and pending issues and participated in the identification, understanding and documentation of business requirements.
• Acted as a liaison between technical team and business clients to accomplish application enhancement and production.
• Assisted in modeling UI wireframes, mockups and documenting the end-user's AS-IS workflow and TO-BE business processes
• Participated and contributed in daily Scrums, Sprint meeting and Sprint review meetings
• Assisted the Project Manager in setting realistic expectations, in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Assisted in the development of test plans and test case.
• Conducted UAT (User Acceptance Testing) for validation of the application

Environment: Agile/ Scrum, Windows, MS Project, MS Visio, MS Office, Requisite Pro, Quality Center

Confidential, Nepal Business analyst/QA Tester June’05-December’08

D2Hawkeye, one of the industry leaders in providing software development services in Nepal. The Company specializes in Web Based E-Commerce software. They develop and sell an E-Commerce tool to help customers manage their E-commerce business from small/medium business to Enterprise level companies. They also customize and integrate the software with customers who wish to purchase the Product Services Package.

Responsibilities:

• Business Analyst on project such as Nepal Pashmina, Kathmandu Mall, Sherpa Mall and Nanglo Cafe.
• Worked closely with customers to build strong client relationships
• Worked with customers to identify business requirements and integration points
• Elicitation and analysis of requirements
• Developed functional and User requirement specifications
• Created Use Cases to support functional specifications
• Created UML Diagrams; Use Case and Activity Diagrams using Visio
• Designed and created screen mockups as part of the user interface design.
• Requirements workshops with Developers and QA
• Assisted in estimations for project management
• Provided support and in some cases the primary contact for customers and developers for requirements throughout the development cycle.
• Created customer training documentation
• Customer Workshops and training throughout the development cycle when required
• Reviewed QA test plans and test cases and provided QA support for the verification and validation of the system.

Environment: RUP, Waterfall, Agile/Scrum, MS Visio, MS Project, MS Office, Windows, HTML, XML.

EDUCATION:

Bachelor of Business Administration in Finance