Business Analyst Resume Alpharetta, GA - Hire IT People

Summary

Expert leader of software development and implementation projects across the full development lifecycle, with a strong focus on ensuring successful cross-functional interfaces between Development and Customer requirement teams to consistently out-deliver expectations.
Proven track record acquiring and retaining multi-year customer relationships, including with global, Fortune 15 institutions.

Professional Experience

Confidential 2011-2012
Software solutions/ Business Analyst/ project manager (Atlanta, GA).

Responsible for tailoring customer-specific solutions for TEOCO's North American service assurance customer base (>50 customers, ~$100M in revenue) with 97% satisfaction rate and nearly 100% repeat business.
Led business development efforts for existing as well as potential new customers.

Confidential 2008-2011
Business Analyst/ Lead Customer Care (Alpharetta, GA).

Managed on-site relationships with a Fortune 15 Telecom customer, driving a large-scale implementation effort of solutions in support of the customer's top 300 Enterprise accounts; as part of responsibilities:

Led all software solution implementation efforts including new requirements, change orders and on the job training, significantly exceeding expectations by delivering 90% of bug fixes ahead of schedule.
Drove customers' key account satisfaction to 96%, improving time to market by 80% on the service provisioning part.

Confidential 2000 - 2008
OSS Project - Engineering/ Business Analyst (Atlanta, GA).

Relocated to Atlanta at the request of a Fortune 15 customer and TTI's CEO to ensure on-going customer satisfaction in a multi-year (>10 - on-going efforts) large scale implementation project; as part of efforts:

Achieved >98% success rate in customer comprehensive User Acceptance Tests over five phases.
Project managed scope and prioritization across work streams across customer and R&D teams.
Oversaw system testing to ensure the delivered product meets all functional specifications.

Product Marketing - Pre-sales Team Leader (Petah Tikva, Israel).

Led business development efforts across pre-sales demonstrations and proof of concept development, design, and implementation in North America, Europe, South America, and Asia.
Secured long-term contracts with 5 new global telecom customers.
Recognized by TTI's CEO as best employee (out of 600+ company-wide).

Product R&D - Business Analyst (Petah Tikva, Israel).

Managed a cross-functional (process, design, implementation) team in charge of:

Implementing TTI's Fulfillment Suite for telecommunications customers.
Conducting internal and customer on-job training on TTI's products and the various technologies they support.
Designing and testing new product development and enhancements prior to customer deployment.

Promoted by VP of Marketing to lead TTI's pre-sale team.

Confidential 1997 - 2000
Wireless Operator - NOC Operator.

Led network operations center shifts, managing multi-functional teams of field technicians and switch engineering to ensure continuous network operations and on-time delivery of upgrades to the network.
Analyzed trends and monitored performance for system development and enhancement.

Confidential 1988-1996
Chef Petty Officer - communications equipment.

Managed a team of 10 instructors training all IDF (active-duty + reserve) Communications Officers, including IDF's highest-ranking officer, the Chief of General Staff, across highly confidential microwave communications systems.
Awarded Top Cadet Distinction in Core Communications Skills course (~50 participants); subsequently invited to join the highly selective Communications Training Core.

Technical Background

Platforms/OS: Windows, Netrac (TTI-Telecom), IDIS/Canopi (Amdocs), Sybase, Oracle

Software/Tools: Cramer: Inventory, Sync, Circuit builder, Activation, Work Flow.
Netrac (TTI): Fault Management, Performance Management, Service Management, Mediation, Inventory, Sync, WorkOrder, Activation.
MS Office - excellent knowledge
Agile/Scrum - good knowledge.

Protocols: LAN/WAN, TDM, SDH/SONET, FR, TCP/IP, ATM & ATM Networking, Ethernet, IP, VoIP, VPN, VLAN, Cellular 2.5G, 3G and LTE

Education & Credentials

1988 - 2012: Multiple courses in telecom technologies and OSS assurance and fulfillment applications.
1996 - 1999: BA in Business Management at the College of Business Management in Rishon-Letziyon.
Main concentration in Information Systems and secondary concentration in Accounting.
Worked fulltime throughout undergraduate degree, teaching basic and advanced courses of Microsoft Office and Windows Software at a Technical College.
1989 - 1994: Teaching Certificate from Confidential.

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Business Analyst Resume

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