Professional Profile

• 8+ years industry experience as IT Business Analyst/Business System Analyst/Project Manager/ Process Analyst with solid understanding of Business Requirement gathering, Business Process Modeling, and Business & System Analysis.
• Holds PMI’s PMP (Project Management Professional) certification.
• Extensive experience in diversified industry sectors including Investment Banking, Bonds, Equities, Mortgage and Credit Cards.
• Full life cycle Software Development (SDLC) experience including Analysis, Design and Review of Business and Software Requirement Specifications; Development and Testing as per the RUP’s Iterative Software Development Life Cycle process.
• Full understanding of Rational Unified Process (RUP) using Rational Rose, Requisite Pro, Unified Modeling Language (UML), Object Modeling Technique (OMT), Extreme Programming (XP), and Object Oriented Analysis (OOA).
• Excellent Business writing skills in writing Business requirements document (BRD), USE Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Systems Requirements Specification (SRS).
• Highly proficient in interacting with business users to identify information needs and initiating process changes, gathering requirements and authoring Use Cases, Use Case diagrams, Sequence diagrams, Activity Diagrams, Collaboration diagram, Class diagram, State-chart diagram, Component diagram, Deployment diagram based on UML methodology using CASE tools like Rational Rose and MS Visio.
• Extensive experience in the development, implementation and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• Conduct Joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Excellent Team player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Outstanding communication skills and ability to work effectively with technical teammates in order to translate business requirements into an effective technical solution and serve as an effective communication channel between the key IT personnel and business contacts Portfolio Analysis, Mortgage Loan Servicing, Mortgage loan origination, Asset management, commercial risk management.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.

COMPUTER SKILLS:

Operating Systems: Win 9x/NT/2000/XP, UNIX, SUN Solaris
Languages: C, C++, Java, SQL/BQL (Business Query language), BAL (Business Action language) HTML, and VB.NET
Databases: Oracle 9i, MS SQL server, MS Access, IBM DB2
Tools: MS Word, Excel, MS Project, MS Visio, Rational Rose, RequisitePro, Clearcase, Clearquest, Mercury’s suite-Quality Center, Winrunner, Loadrunner, IBM Websphere ILOG JRules BRMS, DVS, TSYS

PROFESSIONAL EXPERIENCE

Client: Confidential,Wilmington, DE Oct’09- Present
Block: Marketing Services
Role: Lead Business/Process Analyst

Confidential,the largest bank in the United States by assets and market capitalization and one of the largest credit-card providers in the nation, offers broad range of card and membership based products. I work with the Credit Card Services (CCS) division of JP Morgan Chase, playing the role of IT business and process analyst in Marketing Services’ applications development team.

Project: In May’09 President Obama signed CARD (Credit Card accountability, responsibility and Disclosure) Act of 2009 which impacted RegZ/ UDAP. All US Card issuers need to comply with these regulation changes by 22ndFeb’10. A major category of these regulations affected pricing and fees changes. This project (Account Pricing & Terms Strategy) was an initiative to develop a single decision-making process in order to comply with regulation changes. Process Event (PE) was created to serve as a centralized rules engine to maintain and implement pricing strategies on an account. This includes the ability to identify triggers necessitating a pricing action as well as executing actions on account and maintaining a record of all intended and executed actions. The rules engine was also responsible to review the re-priced accounts periodically and cure them if criteria are met on the account.
The second Phase of this project was to convert this rules engine that was originally created in SAS into ILOG JRules BRMS (an IBM product) based platform.

Responsibilities:

• Conducted JAD sessions with multiple IT blocks (responsible for upstream and downstream applications) and designed End to End Business Process Models.
• Gathered requirements from Finance’s Central Pricing group and converted them into functional specifications and business processes.
• Conducted functional and technical specifications walkthroughs with Development and Testing teams and make sure they understand the requirements at technical level.
• Designed and developed Use Cases, Activity Diagrams, using UML and Business Process Modeling.
• Defined many actions and action sequences in TSYS that can be executed on customer’s account once predefined criteria defined by Finance are met on the account.
• Assisted with user testing of systems (UAT), with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.
• Manage implementation requirements and tasks, according to project plan and scope definition.
• Perform Current Sate Analysis, Desired State Analysis and Gap Analysis.
• Provide application functionality and consulting expertise to the team, including suggestions for business process improvements
• Identify issues as they emerge throughout implementation projects, recommend course(s) of action for issue resolution, and keep management informed of potential project impacts
• Communicate project status and feedback regularly with JPMorgan and the client’s manager
• Provide feedback (e.g., software issues or enhancement ideas) to product managers
• Developed Rule flow diagrams and created them in ILOG JRules.
• Identified different Business Objects and classes with their verbalization and created BOM (Business Object Model) based on which XOM (Executable Object Model) was created by the Development team.
• Build Business rules, Business Decision Tables and Decision Trees, Business functions in ILOG’s Rule Team Server (RTS) and in ILOG’s Rule Studio.
• Worked with IBM consultants and attended their training workshops on ILOG.
• Created Business rules queries using BQL (Business Query Language)
• Used IBM’s Decision Validation Services tool (DVS) to create test data, test scripts and run the testing and simulation against entire suite of business rules and compared them various KPI (Key Performance Indicators).

Enviornment: SAS, IBM Websphere JRules BRMS, TSYS, J2EE. Oracle

Client: Confidential,Wilmington, DE Jan’09- Oct’09
Block: Marketing-IS (Information Systems)
Role: Lead Business System Analyst

Project: Campaign Planning Tool (CPlan) is a marketing application to enhance the offer build process in order to increase Chase customer base. This project (Blueprint) is to add new suite of offers – FullPay, Split Manual, Finish it. These offers help customers to manage spending and borrowingon their terms.

Responsibilities:

• Responsible for the definition and the scope of the business requirements for the application developed.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensures that critical requirements are not missed.
• Created Use Case Document, functional specification documents and user interface design document to elaborate user experience taking into account the business objective
• Using MS VISIO to construct Business Use Case Model and Business Process Model.
• Interact with the Business Users to convert requirements documents into Functional Specification Document.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Involved in analyzing System and Functional Specifications, Use Cases, Business Requirements, Identifying Test Requirements, Design Test Cases, Test Scripts, Test Data, and Test Plans and execute Test Runs
• Conducted regular walk through with the developers and QA Analysts
• Interacting with users and assigning roles to users for user acceptance testing and taking feedback from them.

Client: Confidential,Wilmington, DE Oct’07- Dec’08
Block: Business Engineering
Role: Lead Business Analyst

Projects: Handled many Chase Credit Card Services (CCS) initiatives in Business Engineering. Some of the key projects were: -

• JPMC/WAMU Integration
• Mumbai/ Manila JPMC Global expansion
• TRANSFORM BORROWING-Scalable late fee/ Over-limit fee, Alerts set-up, Early pay Discount, Defer-Pay, The purpose of the Transforming Borrowing Initiative is to go beyond the current offerings in the marketplace to provide consumers with a valuable, relevant borrowing experience, which develops a positive ongoing relationship with Chase. We will be employing a new doctrine in order to create life-long engaged relationships with our customers, while delivering what matters, resulting in a transformation of the way consumers feel about the borrowing experience with Chase.
• Card Level Control (Multi-Card Structure): The objective of enabling Card Level control was to develop a set of core capabilities across all products that would provide the Primary Cardholder the ability to allocate a portion of their credit line to authorized user(s) with controls for each sub-account.
• Acquisition Marketing Production System Redesign: The intent of the Acquisition Marketing Technology Process Redesign was to obtain an enhanced solution that more readily meets Acquisition Marketing needs today and in the future. The goal was to acquire as many profitable customers as possible in a timely, predictable and cost-effective way.
• Checks-in-Statements: Several initiatives like Pre-filled Check, Three Check Package, Four Check Package that will optimize response and prevent mail-base deterioration in the Checks in Statement (CIS) program, as well as provide greater insert penetration opportunity for other channel stakeholders.

Responsibilities:

• Understand and evaluate the customer experience and operations performance within Chase Card Services in order to drive improvement. Achieve high degree of client satisfaction for all services provided.
• Work on Use Cases, Activity Diagrams and Sequence Diagrams and their part in requirements definition
• Manage implementation requirements and tasks, according to project plan and scope definition.
• Facilitate requirements analysis and/or gap analysis sessions with clients
• Write requirement specifications and designs, and obtain client sign-off.
• Perform Current Sate Analysis, Desired State Analysis and Gap Analysis.
• Develop Impact matrix to evaluate impact of every requirement across blocks and systems.
• Apply JPMorgan implementation guidelines consistently during implementation.
• Provide application functionality and consulting expertise to the team, including suggestions for business process improvements
• Analyzed and documented the current workflow (current state) and future workflow (future state).
• Provide senior support during key project events, such as integration testing (e.g., manage the issue list during this phase of the project) and go-live (i.e., support the move to production)
• Coordinate and mentor consultants, as well as other project team members
• Work with technical consultants to clarify client’s business process and functional/business requirements
• Conduct knowledge transfer to others involved in the implementation (projects may consist of client personnel, other JPMorgan consultants, and/or business partners)
• Maintain good relation ships with the JPMorganChase Card Services business teams, Internal CIG development and QA teams.
• Facilitated and managed Analysis/Design teams and sessions.
• Assisted with user testing of systems (UAT), with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.
• Perform design reviews for consultants’ work and assist with the deployment of standard application solution offerings and/or client-specific custom solutions
• Identify issues as they emerge throughout implementation projects, recommend course(s) of action for issue resolution, and keep management informed of potential project impacts
• Communicate project status and feedback regularly with JPMorgan and the client’s manager
• Provide feedback (e.g., software issues or enhancement ideas) to product managers

Enviornment: Java/J2EE, MS Visio, Oracle, Websphere, Test Director, Clearcase, MS SQL server 2003, MS Office, WinRunner, Load Runner.

Client: Confidential,Columbia, MD Jan’ 06- August’07
Role: Project Manager/ Business Analyst

Confidential,a joint venture between Citigroup and First American provides a range of services to Citigroup clients and customers including Citifinancial, CitiMortgage, CitiTrust etc. These services include appraisal, title, closing, flood, avm etc. Due to this joint venture, all application supporting these services needed to be migrated to Finiti’ Columbia data center from Citi’s St Louis Data center. In first phase of the project we re-deployed all the applications and migrated all the data to Columbia. In addition, some enhancements were made and other applications were added.

Responsibilities:

• Prepared detailed System and Data migration plan utilizing Oracle’s export/import utilities - Analyzed the applications and databases to be brought over. Plan included how databases were to re-built and data to be imported
• Coordinated and led the efforts of multi-state teams to insure successful migration and outcome of project which included approximately 25 team members.
• Coordinated between St Louis developers/DBAs and Columbia developers/DBAs.
• Coordinated on building of all new environments- DEV, SIT, UAT, TRAIN, PROD, DR. Hardware server configuration on them, UNIX configuration, clustering, application deployment.
• Worked on multiple parallel projects including deployment of some other new applications.
• Parallel project on automation of underwriting rules review process- Documentation of business requirement and analysis, created functional specifications.
• Extracted, discussed, and refined business requirements from business users/manager SMEs and team members.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Assisted with users during User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Ensured plan was executed as per project plan timeline.

Enviornment: Java/J2EE, C/CPP, MS Visio, Oracle, AIX, Websphere, Test Director, Clearcase, MS SQL server 2003, MS Office, WinRunner, Load Runner.

Client: Confidential,Stamford CT Oct 2004- Dec 2005
Role: Project Manager/ Business Analyst

Confidential, was developed specifically to support Wealth Management Groups to provide most valuable advisory services to clients on Asset Projections, Executive stock option models, Portfolio Rebalancing, Investment Holdings, Liquidity needs and future goals. The systems solutions advise the clients on wealth management strategies, provide clear and complete picture of the clients assets in position and those that are held by other providers, full brokerage capabilities, access to IPO’s and other 3rd party products, research data and tax and insurance information. Fixed Income performance attribution system was developed in UBS bank to provide broad range of services. These services free up the analysts so that they can spend their time analyzing investment strategies and evaluating returns, not processing data.

Responsibilities:

• Conducted user interviews at both in-house and client locations, gathered and analyzed requirements using RequisitePro – RUP.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Identified, researched, investigated, and documented business processes and Use Case Scenarios.
• Performed Gap analysis by identifying existing technologies and subsequently documented the enhancements to meet the end state requirements.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Gained working knowledge of investing in money market through Wells Fargo account.
• Exposure to Calls, Loans/Depos, Terms, Repos, Securities, CDs, FRAs, Futures/Options, Interest Rate Swaps, Cash Pay/Receivables, FX Arbitrage, Futures contracts, forward contracts, options and swaps.
• Assisted with user testing of systems (UAT), with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.
• Undertook responsibilities for identifying and documenting business rules and creating detailed Use Case and Conducted User Acceptance Testing.
• Worked with development and testing teams to accomplish timely release objectives.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis.
• Acted as an intermediary in understanding how IS carried out business functions and assisted in ensuring the timely and effective implementation
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Acted as a liaison officer for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
• Was responsible for all project documentations
• Extensively worked on Access, Excel, Word and PowerPoint.

Environment: For this project Oracle was used as a backend database. Websphere was used as a middleware and the platform used was J2EE.For the Business Intelligence of the data and generating reports Cognos Business Intelligence tool was extensively used.

Confidential,Houston, TX Sept-2003-Sept2004
Business Analyst

Confidential,is among the top mortgage companies in the US. Here, I worked as the Business analyst in their Project Management Department. The company wanted to improve its process efficiency and enhance areas like data entry and underwriting. It also wanted to reduce its loan origination and operational costs. The developed system tracked risk and returns on different portfolios for the investors. The project also involved considerable risk management for the mortgage investors. We developed a portal, which would cover all aspects of the loan application flow - from capturing loan application data, to processing and generating the loan. This included programs for calculating loan periods and amortization through Object Oriented programming in C++. My project team started the project with the clear aim of ensuring that a lot of measurable data was generated, which would clearly demonstrate the success of the project. Apart from this, we also worked on reengineering its front-end and backend operations.

RESPONSIBILITIES:

• Acted as the primary liaison between the Business users and the development team.
• Assisted the Project Managers in the development of standard project documentation.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Conducted user interviews, gathered requirements, analyzed the requirements using Rational Rose, Requisite Pro - RUP
• Collaborated with the Project Managers in the development of weekly and monthly status reports and documentation of process flows, policies and procedures.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML and Business Process Modeling.
• Extensively worked with Risk Management, Mortgage Loan Servicing, and Commercial and Residential mortgage, CMBS, MBS.
• Was Integrally involved in categorizing Mortgage Pre-payment risk, Risk Analytics for MBS, Loan Servicing, Loan Ordination, MBS, CMBS, Secondary Mortgage Market, Escrow and Reserve Administration, Escrow processing, Escrow Analysis, Non-Escrow Loans Collateral Inspection and Monitoring, Property Inspection, Income and Expense Statement Review, and Inspection Report.
• Analyzed the existing reports, reporting system.
• Stayed updated on SEC changes and adjusting financials and/ or reporting procedures accordingly to stay in compliance with GAAP and SEC requirements.
• Assisted in the preparation of timely and accurate SEC financial reporting information so that important business decisions can be made based off of the results.
• Assisted in the preparation and support of the complex and detailed quarterly and yearly financial statements and review.
• Assisted in the maintenance of historical financial statements and most other financial information for the company.
• Also developed training materials and executed user training.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.

Confidential,NY Jan 2003-Aug 2003
Jr. Business Analyst

Confidential, is a leading investment bank serving the financial needs of corporations, institutions, governments and high net worth investors worldwide. It deals with variety of services ranging from Credit Risk Management, Equities, Fixed Income, Global Economics, e-Commerce, Investment Banking, Ops & Corp Services, Private Client Services and Private Equity. The project that I was working on was called Portfolio Management System. Portfolio Management System allows the user to get a view of the comprehensive account summary that shows the portfolio value, cash balance, and securities held in all of the Ameritrade accounts. Furthermore, it gives detailed information for a particular account, such as portfolio holdings, realized gains and losses.

Responsibilities:

• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise using RUP.
• Developed prototype of new information processing application. Facilitated collection of requirements from system users and preparation of business requirement documents using Rational RequisitePro that provided appropriate scope of work for technical team to develop prototype and overall system.
• Gather Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented designs.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), Software Design Documents (SDD), User Interface Design, designing of Application Architecture & Database Modeling.
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Proactively transformed the textual-based platform-specific architecture requirements into stable platform independent model products.
• Analyze Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensure that critical requirements are not missed.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Identified Test Harnesses, which assisted QA effort in reducing the redundancy of Automation Scripts and made them more reusable.
• Involved in generation of test data inputs for both positive and negative data to enhance Recovery/ Failover testing.
• Coordinated work plan between project manager and client with Microsoft Project; implemented and managed migration process & developer fixes; retested fixes; scheduled and tracked progress for team members of project through completion.
• Establish Incident Reporting and Change Control procedures using ClearQuest.
• Using RUP provided technical leadership and expertise in reorganization of a complex End-to-End Testing effort and performed System analysis and organizational review of existing QA process.

EDUCATION

BS Electronics & Telecommunication Engineering
MS Electrical and Computer Engineering