Professional Summary: Worked in IT Industry around 6+ years’ as a Business analyst with in depth knowledge of business process in banking and financial industries. A thorough understanding of gathering business requirement of the Software Development life Cycle (SDLC). Travelled India and transitioned the support service for Sears & Kmart to offshore center in India and In US. Interfaced with stake holders and SME’s to full fill Data request to analyze Business requirements. Experience in the development of using business modeling tools, MS Visio and Rational Unified Process (Rup). Extensive knowledge in the system analysis engineering and re- Engineering business requirements.

• Expert in business process engineering and software development life cycle, including analysis, marketing, design, development, testing and implementation of software applications
• Established all operations at service center in Dallas Texas, New Delhi, and Chennai, India for eight hundred employees.
• Solid experience in record keeping and administration of retirement plans.
• Experience in working with business clients, understand their issues and create business specifications
• High level technical requirements based on the business needs that can be used by the technology team to build appropriate software solutions.
• Solid Experience in gathering requirements and creating Business Requirements Document (BRD) and Functional Requirements Document (FRD)
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case & activity diagrams and worked with extensively with MS office suite for preparing status reports.
• In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, and Visio
• Extensive experience in creating and revising Standard Operating Procedure (SOP).
• Experienced in Business Acceptance Test (BAT) and End User Test strategy
• Involved in executing the plans and evaluating them for existing processes and proposed solution to improve quality.
• Acted as a key advisor as a Business Analyst for the business process requirement by making SOP
• Interfaced with customers and stakeholders by gathering their successful stories.
• Provided support service for the development of technical solutions that meet business needs.
• Involved in providing training materials, content for the website as well as analysis of financial data for trends issues, etc.
• Expert in working on spreadsheets and databases to store data.
• Participated in business testing project planning by writing test plans and test cases based on project requirements and stories.
• Works closely with project manager to determine project task estimates, deadlines, and deliverables, simultaneously working on several projects requirements.
• Excellent oral and written communication skill and Comfortable with public speaking
• Ability to analyze business systems and/or business processes to identify user needs, document requirements, and address operation/process issues/improvements to accomplish business objectives
• Experienced in documenting requirement using Unified Modeling Language (Use Case and Activity Diagrams) also building business Process Flow Charts using tools such as Visio and Rose
• Created design specifications for projects and enhancement models based business requirements in order to determine test plans and objectives.

Software Skills:

MS Projects, BRD, Use Cases, UML diagrams, UAT Test plans & cases, Share Point, Ms Visio 2007, Dreamweaver

Methodologies

UML, Business Data Modeling, RUP, SDLC model, Agile Modeling, Waterfall Model, Use Cases, JAD,

Applications & Microsoft Tools

MS Office suite 2010, MS Project, MS Visio, Microsoft Project, Power Pivot, SQL Server & Reporting Services. JDA, JDE, Showcase8 and SharePoint.

Operating Systems

Windows NT, XP, 2000, 2003, Unix, MS Server Standard & Enterprise.

Databases

SQL Server 2000 & 2005, Oracle Access 2000, DB2

Reporting Tools

Crystal Reports, PS Queries,

PeopleSoft HCM

Project Billing, Costing

Business Analyst May 2011-Till Date
Confidential Texas

Transitioned the support service for Confidential to offshore center in India and In US. Documented and managed Business functional and nonfunctional business requirements rules. Interacted with stakeholders and Business SME to fulfill data request from financial officials. The purpose of this project was to outsource the entire business unit and redesign its structure. This project also involved a complete revamp of the site search, zoom features and it shopping lifecycle.

Responsibilities:

• Interfaced with stake holders and facilitated communication between clients and the IT department for analyzing business requirements. (Between US-India)
• Established all operations at service center in Dallas Texas, New Delhi, and Chennai, India for eight hundred employees. (Including Account Receivables, Account payables, Human Resources and Risk management)
• Seasoned outsourcing professional with experience analyzing, transacting, implementing, managing, optimizing, and overseeing all aspects of SDLC.
• Extensive experience in creating and revising Standard Operating Procedure (SOP).
• Provided support service for the development of technical solutions that meet business needs.
• Involved in providing training materials, content for the website as well as analysis of financial data
• Expert in working on spreadsheets and databases to store data.
• Participated in business testing project planning by writing test plans and test cases based on project requirements and stories.
• Experienced in Business Acceptance Test (BAT) and End User Test strategy
• Involved in executing the plans and evaluating them for existing processes and proposed solution to improve quality.
• Acted as a key advisor as a Business Analyst for the business process requirement by making SOP
• Interfaced Works closely with project manager to determine project task estimates with customers and stakeholders by gathering their successful stories.
• Thoroughly studied the inherent the business needs and systems to have a clear understanding of the business processes and associated system workflow.
• Prepared Business Process Models; which included modeling of all activities of the business from conceptual to procedural level.
• Dedicated project manager with responsibility for training, supervising, and retaining a team of more than 50 professionals both in US and India.
• Developed all components of corporate strategy including pricing, work flow process, market strategy, candidate identification, and IT infrastructure.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, SWOT analysis.

Business Analyst Jan 2010- April 2011
Confidential Ohio 
Responsible for financial documentation using MS Visio and MS office for gathering business requirements. Worked with Business users to define product features and requests to involve in the preparation of the requirement documentation, analysis of the functional issues and supporting the project team throughout the project life cycle.

Responsibilities:

• Worked with business users & Customers to define product feature requests (CD, OSA MMA, and TRUST)
• Documented requirements and transformed them into functional and technical requirement speciation’s
• Experience in working with business clients, understand their issues and create business specifications
• High level technical requirements based on the business needs that can be used by the technology team to build appropriate software solutions.
• Experienced in business process flow using UML, activity and sequence diagrams.
• Worked with other team members in reviewing requirements via the use of USE Case diagrams and activity diagrams.
• Worked on different Software Development life Cycle Methodologies and waterfall model & Conducted JAD Sessions and interviews with stakeholders and business users
• Created flowcharts in UML using MS Visio to provide a better understanding of the changes in process flows.
• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documenting them textually or within models.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR)

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Rose, MS Visio, Test Director

Business Analyst Feb 2008-Nov 2009
Confidential Portland 
Confidential is leader in Business for personal and corporate Banking and provides customers with full range of financial products and service at thousands of convenient locations. This project involved in gathering business requirements Document and then converted business requirements into Functional Requirements Document (FRD) using Rational Requisite Pro.
Responsibilities:

• Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow / process diagrams, data flow / data model diagrams.
• Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
• Coordinated project activities between clients and internal groups and information technology, including project portfolio management and project pipeline planning.
• Developed test plans and scripts; performed client testing for routine to complex processes to ensure proper system functioning.
• Worked closely with UAT Testers and End Users during system validation, User Acceptance Testing to expose functionality/business logic problems that unit testing and system testing have missed out.
• Participated in defect review meetings with the team members. Worked closely with the project manager to record, track, prioritize and close bugs.
• Responsible for conducting User Training and User Acceptance Testing to ensure and verify system is designed according to user needs

Environment: UML, Clear Case 4.2, Rational Requisite Pro, Lotus Notes, MS Office, MS Visio, Rational Rose.

Business Analyst Jun 2006-Dec 2007
Confidential  
Confidential Mortgage Service is a leading provider with a firm commitment to delivering quality service to their customers. Confidential offers a wide range of mortgage products and provide a variety of financial services to their mortgage holders. Assists in strategically identifying and developing goals and objectives according to business needs to align with loan Services and organization goals.

Responsibilities:

• Gathered confidential information from the High Level Management and Technology Department.
• Conducted Various Research worked on Financial Risk Assessments.
• Managed the various phases of the Software Development Life Cycle (SDLC) during overall over project coordination.
• Actively involved in Documentation Management Implementation to organize and facilitate creation of documents.
• Development of standard documentation package (Requirements, Specification, Design, Operations, and Quality Testing Plans).
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Prepared test cases, test plans, test strategies, traceability matrix for QA team.

Environment: SDLC, UML, JAD, Rational Rose, Oracle, MS Visio, MS Project, QTP

EDUCATION & CERTIFICATION

• BBM – Bachelor of Business Management
• M.D.C.A – Master of Diploma in Computer Applications- Two Year Certification
• P.G.D.C.A-Post Graduate of Diploma in Commuter Applications-Pace one- Year Certification
• Microsoft Certified, Project Management, Portfolios and Resource management, Reporting Essentials, Administrator, Intermediate reporting and advanced reporting, SQL Server Reporting Services in Depth, Visio 2010.