SUMMARY

• Over 5 years of diverse progressive experience, with emphasis on Business Analysis and technical knowledge. Expertise in working with Business Analysis, Business Processes, Business Process Models, Business Flow Diagrams and Business Requirement Documents.
• Strong analytical, problem- solving and communication skills with particular emphasis on clear, detailed Business Requirements and Functional Specifications, as well as reports for management.
• Experience in all phases of Software Development Life Cycle (SDLC) aspects including Requirements Analysis, planning, organizing, Design, Development, Testing, Deployment and Change Management.
• Used MS Visio for process modeling and business process flow diagrams
• Experienced in facilitating and conducting Joint Application Design (JAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Experience in Business Process definition, Risk Analysis, and Use case Analysis.
• Involved in maintaining Test Matrix and Traceability Matrix and performing GAP analysis.
• Experience in Business Analysis using tools such as Functional Flow charts, Check sheets, Workshops and Brainstorming Sessions.
• Experience in writing test plans, defining test cases, developing and maintaining test scripts.
• Experience with User Acceptance Testing (UAT) & release skill sets.
• Developed use case diagrams, sequence diagrams, statediagrams and activitydiagrams using UML to make users and developers understand the system.
• Experience in customer / client interaction, deep understanding of business systems functionality and technicality.
• Provide track record of all the ongoing projects and applications;
• Good understanding of e-commerce, economics, financial accounting, Fixed Income, Mortgage, Equities, Banking, Adverting, Branding and marketing business domains.
• Team player, result-oriented, fast learner with strong research capability and exceptional interpersonal skills.

WORK EXPERIENCE

Confidential, Dallas, Texas Jun 2012 - Present
Account Manager

• Extensively used brainstorming sessions with the Business partner's requirements and generate innovative ideas.
• Facilitating daily requirements review calls, live meeting sessions with development team to provide an understanding of the current business processes.
• Involved in analysis and documentation of requirements/enhancements.
• Facilitating the User Acceptance Testing with the business users and providing feedback to the Development team.
• Prepared the Business Process Model for social media marketing by studying the system.
• Involved in documenting User Requirements Document (URD) and Functional Requirements Document (FRD).
• Project tracking and documentation using MS EXCEL and Word.
• Involved in marketing client's website through Social Media.

Confidential,Chennai, India Mar 2011 - Oct 2011
Research Analyst

• Gathered and analyzed raw data from sources by making estimations and forecasts.
• Provided business research solutions to major companies in US, EU and Asia.
• Estimated and calculated Market Size, Market Segmentation and Market Share Information.
• Automated and provided Market trends that most likely to impact customer market.
• Used SPSS and office tools in my research.

Confidential, Chennai, India Aug 2010 - Oct 2010
Media Analyst Intern

• Responsible for gaining a good understanding of User needs and accurately representing them in a well-documented manner to the Creative Department.
• Created competitive framework analysis and implemented for TI Cycles, India.
• Worked on 10 upcoming Trends for 2011 through secondary research.
• Assisted in execution of ad campaigns for their major clients such as TI Cycles and Ford.

Confidential, Chennai, India May 2010 - Jul 2010
Research Analyst Intern

• Worked on 'Prelaunch viability of Cavin Kare shopper select concept' project.
• Conducted primary research and analyzed data derived using statistical tools.
• Developed detailed auditing and reporting of the current status and history of all components related to a product.
• Used questionnaire, surveys, JAD sessions and Brainstorming sessions as requirement elicitation techniques.
• Ensured that the requirements are analyzed appropriately so that they can be accurately implemented on our system.

Confidential, Chennai, India Aug 2009 - Dec 2009
Business Analyst Intern

• Involved in Automation and maintenance of up-to date availability and tariff information project.
• Analyzed requirement document by identifying ambiguous, incomplete and incorrect requirements. Helped in developing attribute matrix and functionality traceability matrix.
• Created full life cycle documentation from product requirements in the developmental stage to functional specifications for the completed modules of application components.
• Interviewed the domain expertsand carefully recorded the requirements in the format that can be reviewed and understood by both business people and technical people.
• Assisted in documenting various business related texts.

Confidential, Chennai, India Jul 2006 - Oct 2008
Retail Business Analyst

• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery
• Developed and maintained relationships with client employees.
• Drafted financial statements in a well prescribed format using Tally Software.
• Involved in risk-management process whereby identified critical areas of business risk and modified the business process to reduce the same.
• Helped co-business analyst in drawing data flow diagrams and process flow diagrams using MS Visio.
• Created Use-Cases and Business Use-CaseModel after accessing the status and scope of the project and understanding the business processes.
• Performed Gap Analysis by identifying existing features, documenting the enhancements to meet the end state requirements.
• Assisted with User Acceptance Testing, developing and maintaining quality procedures, and ensured that appropriate documentation is in place.

Confidential, Chennai, India Jul 2005 - May 2006
E commerce Business System Analyst

• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Collaborated with Sales and Marketing teams, external ad agencies, third-party technology distributors to facilitate communication for successful project launches.
• Conducted business analysis, project assessment and feasibility determination.
• Analyses of data feed requirements for new products, dealing with various vendors and blast emailing applications used to reduce outsourced fees and perform cost benefit analysis.
• Led team of developers, designers, testers working on multiple projects simultaneously.
• Actively involved in all phases throughout the project life cycle.
• Met with all developers and project stakeholders to lead a kickoff meeting.
• Prepared project reports, developed weekly and monthly status reports; Manage issues and risks;
• Helped in preparing Project Management Plan
• Coordinated with technical teams to meet deadlines, budgets, and client demand.
• Performed Configuration and Change Management.
• Actively engaged in Gap Analysis, Risk Analysis and Business Process Improvement.
• Developed test cases, Conduct UAT, conduct interim project reviews & train users prior to launch.
• Obtained multi-level signoff on projects and contests prior to approval.
• Timed successful launches of web site to allow system administrator support, developer resources, and training of content producers on Content Management Systems, and content delivery strategies.
• Held post-launch review meetings to revisit project strengths and liabilities.

Papers Presented:

• Presented a paper on 'Polemics of Gender in the Global Scenario' in the State Level Seminar.
• Presented a paper in a National Convention on 'Contemporary issues in higher education'.

Awards and Achievements:

• Recipient of 'Outstanding Performer' for three consecutive monthsin RR Donnelley for July - September 2011.
• Recipient of 'Most Promising Performer' in RR Donnelley for April 2011.
• Recipient of 'Bright Star Performer'in Connoisseur Tyres for the year 2008.
• Contributed towards remodeling of outpatient Department of Christian Medical College, Vellore.
• Published a comparative study of Barista Vs Coffee Day in a journal.
• Cleared the foundation level in Company Secretaryship examination by ICSI, India.

Community Service:

• Worked as Counselor in Sneha, an NGO involved in suicide prevention for period of three years.
• Volunteer with Reading Partners for Tutoring Elementary Students.
• Image Consultant in Dress for Success and was part of fund raising fashion show held in May 2012.

EDUCATION
Business analyst UML SQL UAT Visio market research social media SEO SDLC JAD BRD URD data Business analyst UML SQL UAT Visio market research social media SEO SDLC JAD BRD URD data VIT
Master of Business Administration, Finance and Marketing