Business Analyst Resume

I am seeking a Business Analyst position which would leverage my past experience. As a team player, I helped improve effectiveness and efficiency by coordinating between IT and a multi - level management team. I have a recognized track record in meeting assigned goals and objectives as well as ensuring that deadlines are met while also being able to write business requirement documents and follow up on the overall project.

Work experience

Confidential, Columbus, Ohio

Business Analyst/ Project Coordinator

Confidential: is b2b transaction processer supporting service providers.

Used Microsoft Project 2010 to manage all business deliverables and schedules.
Worked directly with the IT director to document business requirements for transfer to the development team.
Used Microsoft Visio to design business process flow charts.
Worked with the QA team to assure thorough testing and that the client’s requirements are met.

Confidential, Damascus, Syria

System coordinator/tester

Confidential is a group of 3 inter-related companies specializing in custom air conditioning solutions including design, manufacture and installation for the Middle East demand.

Gathered the requirements, coordinated the specification, development, implementation and deployment of an ERP system for the whole group and supervised the testing of the system. The software development was performed by an external software contractor.
Accountant assistant - Accounting Department

Confidential, Damascus, Syria

Product Marketing and Support

Confidential is a software solution developer for large and medium sized businesses. I was a member of marketing and sales team of the company. My duties and responsibilities were

Marketing and selling the proprietary ERP system by preparing and making on-site presentations and demoes to prospective clients.
After-Sales manager duties including investigating customer complaints and remedying client relationships.

Other Experiences

Confidential - a marketing research company- Damascus- Syria- 2008: Recruiter and moderator for a focus group - that was doing a marketing project for Canada Dry (beverage company)
Confidential, Damascus, Syria 2006: Internship in IT department
Confidential, Damascus-Syria 2005 where my task was to prepare a “Strategic Business Plan” to be presented to the company’s executive board in Italy.

Skills

Microsoft Project, Oracle 10g, Microsoft Visio, Microsoft Office (Word, Power Point and Access Advanced Excel, SPSS, Macromedia Flash) and to a lesser degree with Visual Basic, HTML, Java Script and Front page

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