Professional Profile

Core competencies include:

Business Analysis Project Management/PMO
Customer Relationship Management (CRM) Requirements Gathering
Information Management/Documentation User Acceptance/QA Testing

Professional experience

Consultant/Researcher Fall 2009 – Present

Provide business analysis, project management, and research. Projects include:

Assisted Media Consultant on major study of consumer consumption of video and media. Performing data mining in Excel relational database on consumer media habits to extract key information and developed pivot tables/models for analysis. Created charts and PowerPoint slides for deliverables.

Supported Council for Research Excellence (Industry Council of Media Researchers in the media, broadcasting, and advertising industries who are clients of the Nielsen Company) - edited conference videos, provided research and coordination on conferences.

Confidential,New York, NY

Senior Business Consultant Jan 2007 – Feb 2009

Business Consultant Aug 2002 – Dec 2006

Technology Communications and Media Practice
Performed business and financial analysis, research, project management and proposal writing. Collaborated with clients and stakeholders to assess business needs and provide project status updates. Participated in RFP development, conducted research, and wrote summaries, and prepared presentations. Interviewed candidates for management analyst / consultant positions. Experience and training on projects during all stages of SDLC.
Selected Accomplishments:

• Business Consultant on Ad Sales/Traffic System Vendor Assessment for a media owner of several national cable networks. Interviewed business users (Ad Sales, Media Planning, Traffic, and Billing teams) and analyzed business processes for requirements gathering, developed business requirements, documented and outlined business processes and design in Microsoft Visio. Facilitated information workshops between business users and vendors and developed survey scorecards for clients to use to assess vendor. Recommended vendors and application that met client’s business and financial needs.
• Defect Manager/Project Coordinator for an SAP IS Media Implementation at national newspaper publishing company. Managed SOX Compliance/Audit Review of testing goals and defect tracking process. Developed Best Practices for test case documenting and SOX compliance standards and presented to team. Provided clear and concise documentation regarding requirements management plans, functional requirements and non functional requirements. Performed test case monitoring, created / managed requirements in SAP Solution Manager. Also created data reports in SAP. Worked closely with project managers to monitor status reporting.
• Business/Technical Consultant in PeopleSoft CRM implementation for a major telecom. Monitored performance of team members on testing team. Used SQL Server and HP Mercury Test Director for Quality Center to conduct UAT testing and monitor performance of team members on testing team. Also wrote test cases for CRM and wholesale testing. Participated in client / developer meetings and reported status of tests / results. Presented Webinar on application testing to offshore team in India.

Confidential,New York, NY March 2000 – July 2002
Sr. Management Analyst – Communications and Content Practice
Supported managers and managing directors on research for proposals, as well as checking facts, editing, and proofreading presentations and proposals. Prepared and organized work papers in and documentation in SharePoint and other internal libraries and shared drives, performed best practices. Selected Accomplishments:

• PMO Support for Oracle Implementation project with a budget of $29 million at the New York City Housing Authority. Provided financial analysis of team revenues, utilization and other issues.
• Developed business analysis reporting and calculation tool in Excel database for a New York Times circulation call center to assess campaign management, perform data analysis on sales per contact ratio, HR and circulation requirements for several campaigns.
• For E-Commerce/Telephony 271 certification of a major ILEC: Validated implementation of instructions and report discrepancies calculated and validated ILEC’s performance metrics. Manipulated large datasets with the statistical tools including STATA and TOAD to assess reports produced by the ILEC.

• Collaborated with partners and senior managers on hiring initiatives, assisted management with candidate evaluation.
• Coordinated and managed recruiting events and job fairs, used multiple resources including the major job websites, employee referrals, internal HR databases to find qualified candidates.
• Compiled and distributed weekly pipeline, interview tracking, period and EEO reports to the National Recruiting Team and Managing Directors.

Confidential,New York, NY Jan 1996 – Dec 1997

• Worked with Development Editor and off-site Biology Acquisitions Editor in the development of science college textbooks and manuals.
• Performed market research on science college textbook markets.
• Managed junior editorial assistants.
• Coordinated and managed peer-review process of texts in development.

Confidential,New York, NY June 1993 – Aug 1993
Executive Intern, Office of Executive Administration
Supported the Program Planning Associate and the Communications Director. Accomplishments:

• Produced monthly managerial statistical and physician tracking statistical reports.
• Managed the peer-review process of the international medical journal, The Bulletin.

Education

B.S. in Information Management and Technology, 2nd Major in Psychology
Graduate coursework in Survey Research, Questionnaire Design & Construction, Sampling, Applied and Evaluation Research, New Electronic Media and Information Markets, Statistics.

Certificate in Nielsen Audience Measurement, Summer 2009
Nielsen Measurement and research methodologies, television ratings, audience demographics, statistics

Technical skills

SAP Solution Manager, PeopleSoft CRM, SQL Server, HP Test Director for Quality Center, Crystal Reports 2010, Vignette, Microsoft Project, Microsoft Visio, Microsoft Access, Microsoft PowerPoint, SharePoint, Adobe Illustrator, STATA statistical software, Familiarity SAS and SPSS