Summary

MBA with over 8 years experience as a Systems Engineer, Senior Business Analyst and Project Manager using the iterative software development life cycle principles to manage, analyze, design, develop and test distributed client/server, mainframe, web based and intranet applications in different environments. Proficient in working with stakeholders to gather, analyze, model and subsequently use the various tools to capture, link, trace, and manage changes to the requirements. Have proficiency in using Visio & Rational rose to model Use cases, & business process flow using activity diagrams, logical, component and deployment views. In-depth knowledge of creating system definition model (SDM), use cases, functional specifications, test requirements, & test cases. Experience of using various tools to assist in requirements management, defect tracking, maintaining traceability, status reporting.

Skills

• Experience in the full System Development Life Cycle (SDLC) with understanding of a variety of technologies and platforms such as web, client/server and mainframe, entity-relationship diagrams (ERDs) and relational database concepts, and object-oriented programming.
• Comprehensive knowledge of Project management & Business Analysis methodologies and iterative software development life cycle (SDLC) using Rational Unified Process and Rational Tools during various phases of RUP. Knowledge of Waterfall, Spiral, Extreme programming, Object Oriented & Agile development methodology.
• Strong understanding of diverse businesses like telecom, investment banking, brokerage & securities.
• Knowledge in design/development of prototyping, UI modeling & specifications.
• Efficient in gather, detail, and document and validate the functional, non-functional requirements in a format that is most useful to the business area experts as well as technical developers.
• In depth knowledge of UML in visualizing and documenting the artifacts using use case diagrams, class diagrams, entity relationship diagrams, sequence diagrams, workflow diagrams in Rational Rose and MS-Visio.
• In-depth knowledge of functional, regression, integration, system, black box and performance testing
• Experience in creating test requirements, test cases, and test scripts for manual and automated testing.
• Ability to understand the subtle business processes, workflows, capture the business rules in Models, and documents that can be clearly understood by development teams with minimal communication errors.
• Effectively used Rational Requisite Pro to organize, track and change requirements of the system.
• Conducted collaborative workshops, JAD sessions and walkthroughs involving senior management executives, developers, end users, and stakeholders, maintained awareness of progress, risks, issues, performance, and critical success factors.
• Ability to effectively collaborate & liaise across the spectrum of stakeholders without compromising accuracy or details. Team player with sound understanding for Software development life cycle, project management, quality assurance, traceability, quality metrics, and quality standards.
• Good understanding of cross platform domains as well as understanding of subtle business needs. Experience in defining business process flows and work flows within billing systems environment and ability to see things holistically.

• Business Modeling Tools: Rational Rose, MS Visio, Word, Excel, PowerPoint, Telelogic Doors, IRise.
• Automation Tools: Requisite Pro, Mercury Quality Center, Silk, Compuware QA Run,
• Configuration and Change management tools: Rational Clear Case, Rational Clear Quest
• Web Servers: IIS, Apache, AS400, Mainframe, Weblogic
• Project Management: Microsoft Project, Microsoft PowerPoint, Open Office, Rational Project Manager.
• Languages: SQL, PL/SQL, TSL, SQA. Cobol, VB, Java
• RDBMS: Oracle, MS Access, DB2, Teradata., SQL Server, Sybase
• Operating Systems: LINUX, UNIX, Windows 95/98/NT/2000/XP, Mac OS
• Reporting/Data Modeling Tools: Cognos, Crystal Reports, Erwin, Business Objects.
• Data Analysis: SQL Navigator, Toad, Hyperion

WORK EXPERIENCE

Confidential, Colorado Springs, CO April 07 to Current
Systems Engineer/Business Analyst - Commercial Billing Systems
One of three operating units of Verizon Communications Inc. Confidential is the culmination of a series of acquisitions of industry leaders, including MCI, UUNET and Digex, resulting in a company with deep expertise, & global capabilities. Confidential delivers advanced IP, data, voice and wireless solutions to large business and government. Assignment was to represent Single Stack Billing & provide system expertise on billing systems that were part of the newly proposed strategic architecture for all B2B Commercial & Government Customers. Currently these systems process over a billion dollars worth of charges every month. The architecture was aimed at creating a highly scalable and automated platform for order entry, product catalog, provisioning, billing, revenue reporting aka Single Stack. Worked on several projects that involved building functional parity with legacy systems and eventually migration of customers to the new billing platform, reducing manual touch points and supporting new products. Some of the project were related to: GARM (Global access rights management), Product bundling and promotions, Metro Private Line(MPL), Virtual private wire service (VPWS), Virtual Private LAN service (VPLS), Retail Products, Digex Parity & Migration, F&E Migration, IXPLUS decommission, Collapse of Dual Product Catalog for CPEs.
Responsibilities:

• Coordinated development of system requirements to parallel overall business strategies, translate business requirements into functional & system requirements and high level approaches.
• Worked with users and supporting IT development teams in defining IT solutions with a goal to drive architecture closer to the future architecture.
• Worked closely with the lead architects and analysts to develop high level architecture, system design, system requirements, use cases, helped in project phasing and provide assessments with LOE estimates.
• Published LOEs (Level of effort) within a 15% margin of error for CBFE & RAPIDS (core billing and rating system) which would be plugged in to project budget and final funding approvals for new projects.
• Represented the billing systems in multi-system approach definition meetings, JAD sessions & documented meeting outcomes.
• Coordinated all internal and external follow-ups to close issues in support of the project requirements and system approach. Managed client relationships and expectations to achieve project objectives.
• Recommended solutions to specific business problems and improvements/changes to business processes. Many projects involved modification to interfaces with other systems and conversion of interfaces from Batch mode to XML(BOD) based real-time interface.
• Helped onshore/offshore developers get up to speed on projects and help them publish ICD's, A&D documents as well as draw up contingency plans in case a project is withdrawn from a release at the last minute.
• Negotiated change requests and updated assessed LOE's. Helped in prioritization of requirements and fixes.
• Collaborated with system architects and development leads to document all business rules, system process changes necessary to meet the project requirements.
• Lead cross system design functional reviews and JAD sessions.

Environment: DB2, Oracle, UML, Java, Websphere, Tibco, IBM Mainframes, XML, Visio, MS Project, MSOffice.

Confidential, Bothell, WA Mar 06 to Jan07
Product Manager/Analyst- B2B Ecommerce
Confidential is the largest mobile phone company in the United States, with more than 58.7 million subscribers. The company has the largest digital voice and data network in the United States. Confidential offers its enterprise services through its Business Markets Group, it currently serves over 90% of the Fortune 100 and over 80% of the Fortune 500. Confidential Premier (B2B web services framework) allows enterprises to manage their wireless services efficiently saving time, money & manpower. Premier gives enterprises better information and control in managing their wireless costs with great accuracy, by providing real time usage detail & analysis. Premier also provides a customizable user access & buying choices. Premier makes it significantly easier for corporate employees to select the best wireless offer that meets their need. Better pricing by sharing lowered cost of activation with users and also more choices with web based account and feature management. My primary role was to drive analysis, design, development and testing. Post deployment activities included prioritizing bugs & researching next generation of enhancements to the website. Some of projects worked on were as follows: Real time inventory check, SKU level order status, Migration to of order status email generation to third party system, Premier Partner relationship management (PRM) module, Premier profile settings enhancements.
Responsibilities:

• Prepared business case to support project initiative decision thru cost/benefit analysis and customized business modeling.
• Conducted JAD sessions for communicating with the all Project teams and stakeholders. Performed risk analysis.
• Interacted with the Software Engineers, business resources and various stakeholders to get a better understanding of current business processes and business rules.
• Identified Use cases from the requirements and wrote Functional Specifications documents for bugs as well as for enhancements.
• Performed feasibility analysis, risk analysis and gap analysis for current and new processes.
• Assured that all artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding requirements and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure adequate time for testing.
• Communicated on a regular basis with development team to track & identify potential escalation of risks and communicate those, changes to business clients in order to modify requirements as needed. Managed & tracked changes to requirements.
• Facilitated communication between various groups to resolve and draw consensus on development options and modification or departure from original requirements.
• Conducted internal reviews on a regular basis to minimize risks. Regularly interfaced with project managers, & dev. teams to accurately assess upstream & downstream impacts (IA).
• Provided all team visibility and maintained tractability among requirements, use cases and change requests.
• Liaised with Customers, Developers, and Test team to resolve bugs.
• Created, managed the change request process and analyzed the impact of the change request on the application with regards to Project Plan, Project Scope and Project Schedule.
• Worked closely with QA to ensure all requirements have corresponding test cases and to ensure requirements traceability throughout software development life-cycle.
• Preformed User Acceptance testing and used SQL extensively to create queries to verify, validate data tables and data integrity.

Environment: ATG dynamo, XML, CSI, Oracle, Business Objects, Toad, MS Project.

Confidential, Bellevue, WA Aug 05 to Mar 06
Systems Engineer/Sr. Business Analyst
The goal was launching the Confidential@Home Unlicensed Mobile Access (UMA) phone and access point is to widen the Confidential satisfaction gap in one way by extending GSM into the Home with ease of use, great coverage and unlimited voice. One of the 2005 Big 5 Initiatives is to make progress on replacing and displacing the wired phone market. In today's market, the wired home phone provides several key advantages over any mobile plan Confidential currently offers.
A simpler and more cost effective solution would be to begin utilizing the homes already equipped with broadband Internet access. Confidential can transfer the bandwidth needed to support home usage from the cell towers to the home's broadband Internet connection via a home Wi-Fi network. At the same time, Confidential can maintain the ability to transfer calls to and from the WLAN MAC GSM network to the home's Wi-Fi network providing seamless use in and outside of the home. Confidential also had to provide warranty for Access points. Major responsibilities included handling data issues for Serialization and designing enhancement to DMW (Device Model Warranty) to accommodate wireless access points.
Responsibilities:

• Interacted with the SME's, business resources and stakeholders to get a better understanding of current business processes and gather business requirements.
• Ability to model the as-is system and perform gap analysis for the existing system in order to map it to the to-be system.
• Identified use cases from the requirements and wrote Functional Specifications document.
• Conducted JAD sessions for communicating with the all Project teams and stakeholders. Performed risk analysis.
• Created business process workflow diagrams (Activity diagrams) in Visio.
• Created use-cases and business use-case model after accessing the status and scope of the project and understanding the business processes
• Created functional specification for a new system and conducted reviews for approval. Modified the document to reflect appropriate suggestions and feedback.
• Provides all team visibility and maintained tractability among requirements, use cases and change requests
• Created test requirements and test cases for enterprise testing. Created system use case matrix for unambiguous representation of system response for all possible & imagined scenarios thus reducing element of surprise to zero.
• Performed feasibility analysis, risk analysis and gap analysis for current and new processes.
• Assured that all artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding requirements and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Created data flow diagrams (DFDs). Assisted and participated in conceptual and logical data modeling of the databases.
• Communicated on a regular basis with development team to track & identify potential escalation of risks and communicate those, changes to business clients in order to modify requirements as needed. Managed & tracked changes to requirements.
• Conducted internal reviews on a regular basis to minimize risks. Regularly interfaced with business analyst, managers, & dev. Teams to accurately assess upstream & downstream impacts (IA).
• Identified and gathered pre-condition data to successfully run test scripts
• Provided feedback & suggestions to interfacing system analyst for their functional specifications document.
• Participated in problem resolution of production support & end user training issues on a regular basis. Intimately familiar with the Serialization and can accurately identify & locate source of problems for Serialization related issues.

Environment: UML, Visio, Windows, Oracle, Microsoft Project, SQL Navigator, PeopleSoft HRMS, Microsoft Office suite, Business Objects.

Confidential, Columbus, OH Dec 04 to July 05
Systems Engineer/Business System Analyst
Confidential is Retail Company diversified into various brands like Victoria's secret, Bath And Body Works, Limited, Express, HenriBendel, CO Bigelow. The Signature Capture project scope was to install a electronic signature capture device to existing cash registers, design a database to store all the transactions with electronic tenders, add functionality to accept debit cards as a tender in all 3500 Limitedbrands stores. Further the scope also included deploying a web based utility to retrieve the transactions stored in data collect and as per request from merchant processors in case of a disputed charge. This project aimed to minimize losses due to inefficient and delayed handling of paperwork for disputed transaction which in turn would recover the project cost.
Roles and Responsibilities:

• Conducted detailed and comprehensive business analysis by working with the client IT staff, store managers, supervisors, and end-users, in order to identify system and operational requirements and improvements.
• Analyzed the business process and strategies to assess the current organizational capabilities realistically and by linking the strategy to the budgeting process using process reengineering.
• Obtained a thorough grasp of the current legacy system, the process being followed in the systematic project environment.
• Assisted client in development of business requirements, process flows including identification of opportunities for improvement and optimization of business processes.
• Used RequisitePro to manage requirements, associated change requests and connected requirements with Use cases.
• Designed work for workflow mapping and workflow automation to lower errors and increase productivity.
• Helped in designing SQL queries to verify Data collect and synchronize distributed databases.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Documented business workflows in UML diagrams (Activity Diagrams) according to RUP, for the stakeholder review.
• Created use case specifications to be used by developers, project managers, quality assurance engineers, technical writers, and software architects in constructing the product.
• Tracked and maintained Stakeholder requested enhancements and changes using Rational ClearQuest.
• Reviewed development plans, quality assurance test plans and user documentation to ensure correct interpretation of original specifications.
• Maintained a close and strong working relationship with teammates, developers, testers and management staff.

Environment: Rational Unified Process (RUP), UML, Toad, Crystal, Windows, Oracle, SQL, SAP SRM, SAP R/3, Microsoft Office suite, Erwin, Microsoft Project, Rational Enterprise suite.

Confidential, CA. Feb 04- Nov 04
Systems Engineer/Business Systems Analyst
Confidential provides IP, voice and data services to business customers, and to residential customers as well as services to other telecoms carriers, mobile operators and providers of content, applications and internet services. Net IQ had implemented modules of Siebel CRM, Siebel Sales, Siebel MRM and Siebel Call Center. The application was already heavily customized to suit NetIQ requirements and now it was undergoing upgrade from Siebel 6.3 to Seibel 7. Since Siebel Upgrade kit was not sufficient to take care of the upgrade NetIQ hired consultants to help in the upgrade. The upgrade was done in two distinct phases: upgrading the development environment and upgrading the production environment. First phase involved client upgrade, workstation upgrade, app. server upgrade, database upgrade and repository upgrade. CRM functionality included Customer billing, Accounts, CDR's (call detail records) maintenance,
Responsibilities:

• Assisted in defining the initial common terminology to be used throughout the project lifecycle.
• Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications.
• Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating methodology.
• Documented and reported the progress to the management on an ongoing basis.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle.
• Prepared the Use Case views for a clear understanding between the Vision document and the stakeholders using Microsoft Visio
• Prepared Activity, Logical, Component and Deployment views to assist development and engineering in understanding the requirements using Rational Rose
• Extensive use of Telelogic Doors requirements management tool to capture, link, trace, analyze and manage changes to the user requirements.
• Prepared Business Process Re-engineering Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Created and managed the change request process and analyzed the impact of the change request on the application with regards to Project Plan, Project Scope and Project Schedule.
• Preformed manual testing and used SQL to create queries to verify data tables and data integrity

Environment: UML, Visio, Windows, Oracle, Microsoft Project, SQL Navigator, Seibel CRM, Microsoft Office suite, Business Objects.

Confidential, NC April 01 to Feb 04
Systems Engineer/Business Analyst}
Confidential is a diversified financial services company that provides a broad range of banking, asset management, wealth management, and corporate and investment banking products and services. The project was aimed at upgrading the mortgage system to determine eligibility, approve or reject loans and maintain the loan until closure. The system architecture consisted of distributed banking application system. Further the scope also included deploying a web based utility to retrieve the transactions done on the accounts stored in the data collect as per request from users and have ability to edit transactions in case of a discrepancy or reversals.

Responsibilities

• Assisted in defining the initial common terminology to be used throughout the project lifecycle.Conducted interviews with the clients for gathering requirements, defining initial common terminology and evaluation/analysis of their data. Converted the business requirements into Use Case specifications.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and address Scope change requests.
• Write the Functional Specifications document from the Requirements communicated from the clients and SMEs involved.
• Helped create test plan and test cases for testing the Web application and utilities. Verified synchronizations of data using queried designed in SQL.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Created Use Cases, Work Flows, Screen Shots and PowerPoint presentations for the Web Application.
• Analyses of Business Requirements and Functional Specifications and excogitate the System Test Plan for the Functionality, Usability, Reliability, Performance and Supportability (FURPS) dimensions.
• Identified and gathered pre-conditioned data to successfully run test scripts
• Developed test suites for Regression testing and documented them in Test Director for the Web based utility.

Environment: UML, Windows, Oracle, SQL, Microsoft Office suite, Microsoft Project.

EDUCATION

• Master's in Business Administration.