IBM Certified Specialist on Requirements Management with Use Cases

EXPERIENCE SUMMARY

• 6 years of industry experience as a Business Analyst.
• Extensive knowledge of Software Development Life Cycle (SDLC) with comprehensive understanding of Unified Modeling Language (UML), Rational Unified Process (RUP), agile methodology and waterfall methodology and Joint Application Development (JAD) sessions.
• Experienced in requirement gathering and proficient in writing Business Requirement Document (BRD), Use Case Models, Use Case Specifications, and Supplementary Specifications for the required project.
• Developed Traceability matrix and attribute matrix using Rational Requisite Pro to ensure all the requirements are covered.
• Developed Activity Diagrams, Use case diagrams, Sequence Diagram using Enterprise Architect.
• Extensive knowledge of SWOT Analysis, GAP Analysis, Impact Analysis and Return on Investment (ROI).
• Detailed understanding of the AS-IS and TO-BE business processes and six sigma.
• Familiar with Rational Requisite Pro, Rational Clear quest, Rational Rose, MS Project, MS Visio, Adobe Photoshop, SPSS.
• Understanding of HIPAA 270 (eligibility inquiry), 271 (eligibility response), 276 (claim status), 277 (claims status response), 837 (healthcare claims), 835 (healthcare claim payments).
• Extensive knowledge of Luhn algorithm for validating credit/debit card before providing it to customer.
• Experienced in guiding and assisting with Test Cases and Test Plan, UAT.
• Experienced in SQL query for data analysis and reporting.
• Experienced in developing analytical reports detailing about PEST analysis, Porter’s Five forces analysis, Organizational Communication flow, Gantt Chart, Fishbone Diagram and Statistical Diagrams.
• Strong analytical and troubleshooting skills along with excellent written and verbal communication skills.

TECHNICAL SUMMARY

Operating System: Windows series, Windows XP, Vista Business Tools: Rational Requisite Pro, Enterprise Architect, Rational Clear quest Software Packages: Microsoft Office Suite, MS Project, MS Visio, Adobe Photoshop, SPSS, FACT Accounting, Rational Rose, SQL

CERTIFICATIONS IBM Certified specialist in Rational Requirements Management with Use Cases.

WORK HISTORY

Client: Confidential, MO July2011-March 2012 Role: Business Analyst Project Description: Commerce Bank provides a wide range of financial services. The project with this bank was to upgrade an online banking application which would be used by the customers to access their checking and savings account details, to view and update their personal information and to make online payments using their checking accounts. The customers can view details of current balances, loans, tax and interest information. Likewise, the project also consisted of validating credit/debit card. The customers who applied for a credit/debit card would be provided with valid card.

Responsibilities:

• Gathered Business Requirements by conducting JAD sessions, interviews and through questionnaires.
• Defined project scope and requirements based on user and customer needs.
• Analyzed AS-IS and TO-BE situation to determine realistic requirements.
• Documented business requirements for further processing using artifacts like vision document, use case models, use case specifications, business use case specifications, supplementary specifications.
• Followed Software Development Lifecycle (SDLC) and Rational Unified Process (RUP) while conducting the project systematically.
• Developed use case model diagrams, activity diagrams, sequence diagrams to make the requirements clearer to different concerned parties.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line, including the business plan, products and process.
• Worked as a user/customer advocate and negotiated with the user as well as with developers and management staff to resolve any requirement conflict to bridge the gap between developers and business personnel.
• Created attribute matrix and traceability matrix for maintaining/updating system requirements using Rational Requisite Pro.
• Performed change management using rational clear quest and by signing off the document after the changes were approved.
• Validated credit/debit card before providing it to customer by using Luhn algorithm.
• Assisted the developers in coping with UML models so that they clearly understood the purpose behind it.
• Supported User Acceptance testing (UAT) and collaborated with the QA team to develop test plans, test scenarios, test cases and test data to be used in testing, based on business requirements, technical specifications and/or product knowledge.
• Used SQL to query log files and getting test data.
• Performed time management by developing work schedule and following it.

Environment: Microsoft word, excel, PowerPoint, Windows7, Rational Requisite Pro, Enterprise Architect, Rational Clear Quest, SQL, Java.

Client: Confidential, PA Oct.2010-June 2011 Role: Business Analyst Project Description: Penn National Insurance is a company which has expanded into a broad variety of business over the years. The company’s main focus is on property- casualty insurance, personal auto and homeowners insurance. The project with this company was to build an internet based application for online claims management, which would allow customers to submit online claims for Worker’s Compensation (Property and Casualty) and the Non-worker’s Compensation (Employer Liability, General Liability and Automobile Liability).

Responsibilities:

• Obtained business requirements from business users and stakeholders using JAD sessions, brain storming sessions, focus groups and personal interviews to get a better understanding of the client’s business process.
• Worked with the business document and developed formulas for the calculation of premiums and losses statistics in the marts (e.g. written premium, earned premium, unearned premium).
• Developed and maintained project scope using Fishbone Diagram and split the project in the work schedule for better time management.
• Actively involved in preparing and writing the business requirement documents and supplementary specification document.
• Analyzed the AS-IS and TO-BE state of the project and performed GAP analysis, Impact analysis and SWOT analysis.
• Used Enterprise Architect for designing Use Case Diagrams, Activity Diagrams and Sequence Diagrams, after accessing the status and scope of the project and understanding the business processes.
• Performed in depth data analysis identifying data issues in legacy system and worked with business to develop resolutions to those issues.
• Created attribute matrix and traceability matrix for maintaining/updating system requirements using Rational Requisite Pro.
• Elicited, documented, modeled, validated and prioritized functional and non-functional requirements using interviews, data analysis, and different modeling tools.
• Used MS Project for status reporting and planning.
• Assured that all artifacts are in compliance with corporate SDLC policies and guidelines.
• Assisted System Architects and Quality Assurance Analysts in creation of various tests.
• Coordinated UAT of the product with Business Users, QA and developers.
• Used SQL queries for reporting purposes.

Environment: Microsoft word, excel, PowerPoint, MS Project, Windows7, Rational Requisite Pro, Enterprise Architect, SQL, Java.

Client: Confidential, TX June 2010-Sept.2010 Role: Business Analyst Project Description: Cigna Healthcare is a company providing customers with benefits, expertise and service that improves the health, well-being and productivity. The project with Cigna Healthcare was to develop a fully automated, real-time claims processing system for the healthcare.

Responsibilities:

• Gathered business requirements through JAD sessions, interviews and meetings.
• Interacted with the users, design and development teams, project manager and Subject Matter Experts (SMEs) to get a better understanding of the business processes.
• Developed Business Requirements Document (BRD) and Supplementary Requirement Specifications.
• Prepared UML diagrams: Use Case Diagrams and Activity Diagrams using Enterprise Architect to better explain requirements of the project.
• Followed Software Development Lifecycle (SDLC) and Rational Unified Process (RUP) while conducting the project systematically.
• Developed understanding of HIPAA 270 (eligibility inquiry), 271 (eligibility response), 276 (claim status), 277 (claims status response), 837 (healthcare claims), 835 (healthcare claim payments).
• Developed in depth understanding of claim processing system and built traceability matrix using Rational Requisite Pro.
• Kept a watchful eye on the changes along with maintaining a constant communication with the developers.

Environment: Microsoft word, excel, PowerPoint, Windows XP, Rational Requisite Pro, Enterprise Architect, Rational Clear Quest, .Net.

Client: Confidential, MN Sept.2009–Apr.2010 Role: Business Analyst Project Description: Globe University provides various degree programs for the students. The university enrolls national and international students in their degree programs. The project with this university was to build an online student registration system. This system would help students to search for the courses and make reservation for the classes.

Responsibilities:

• Gathered Business Requirements by conducting JAD sessions, interviews and through questionnaires.
• Defined project scope and requirements based on user and customer needs. Developed Fishbone diagram to refine the project scope.
• Documented business requirements for further processing using artifacts like vision document, use case models, use case specifications, business use case specifications, supplementary specifications.
• Followed Software Development Lifecycle (SDLC) and Rational Unified Process (RUP) while conducting the project systematically.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line, including the business plan, products and process.
• Acted as a mediator between the developers and customers to bridge the gap between them in order to clear the differences in their understanding of the requirements.
• Developed use case model diagrams, activity diagrams, sequence diagrams to make the requirements clearer to different concerned parties.
• Created traceability matrix for maintaining/updating system requirements using Rational Requisite Pro.
• Assisted the developers in coping with UML models so that they clearly understood the purpose behind it.
• Performed change management using rational clear quest and by signing off the document after the changes were approved.
• Assisted the system analyst in test process through to implementation and user guidance process.
• Used SQL queries for reporting purposes.

Environment: Microsoft word, excel, PowerPoint, Vista, Rational Requisite Pro, Enterprise Architect, Rational Clear Quest, SQL, Java.

Client: Confidential, Nepal Aug.2007-May2009 Role: Business Analyst/ Intern Project Description: Nepal Investment Bank Ltd. is a financial service company in Nepal. The bank provides varieties of services to its customers like personal banking, retail banking, home financing and equity loans, foreign exchange service, credit card and others. The project with this bank was to build an online banking application called eBanking system which enables customers to access their operative, fixed deposit and loan accounts, credit card and make online bills payment. Likewise, perform management duties as an intern.

Responsibilities:

• Gathered business requirements by conducting interviews and meetings and through survey.
• Assisted the project manager in setting realistic project expectations and in evaluating the impact of the changes on the organization.
• Defined project scope and requirements based on user and customer needs.
• Conducted PEST analysis, SWOT analysis, GAP analysis and suggested methods of improving the system.
• Conducted market research and survey to know the market acceptance of the new system.
• Followed Software Development Lifecycle (SDLC) and Rational Unified Process (RUP) while conducting the project systematically.
• Documented business requirements for further processing using artifacts like vision document, use case models, use case specifications, business use case specifications, supplementary specifications.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line, including the business plan, products and process.
• Developed use case model diagrams, activity diagrams, sequence diagrams to make the requirements clearer to different concerned parties.
• Assisted the developers in coping with UML models so that they clearly understood the purpose behind it.
• Developed test cases and assisted in UAT to evaluate the performance of the system.
• Developed reports using SPSS to conduct regression analysis of the benefits obtained from the new system.
• Assisted in operation of each department on a rotational basis.
• Helped customers in opening accounts and entered customer details into computer database. Also, assisted in processing new accounts, deposits, checks and withdrawals in the computer system.
• Gained knowledge about swift transfer, traveler’s checks, draft and foreign exchange, credit analysis, letter of credit and guarantee.
• Developed internship report consisting details and suggestions for each department of the bank. The report highlighted PEST analysis, Porter’s five forces analysis, and Organizational Communication flow, Gantt chart, Fishbone Diagram and Statistical Diagrams.

Environment: Microsoft word, excel, PowerPoint, Windows3, MS Visio, MS Project, SPSS, .Net

Client: Confidential, Nepal Feb.2006-May 2007 Role: Business analyst Project Description: Rhino Travel Agency has been in the business of tourism for a long time. The agency provides detail information about their services in their website like peak climbing, places to see, Nepal Safari, package tour and others. The project with this agency was to build an online hotel reservation system in their existing website.

Responsibilities:

• Gathered business requirements through JAD sessions, interviews and meetings.
• Interacted with the users, design and development teams, project manager and Subject Matter Experts (SMEs) to get a better understanding of the business processes.
• Developed Business Requirements Document (BRD) and Supplementary Requirement Specifications.
• Prepared UML diagrams: Use Case Diagrams and Activity Diagrams in order to explain requirements of the project to different parties concerned.
• Followed Software Development Lifecycle (SDLC) and Rational Unified Process (RUP) while conducting the project systematically.
• Designed and developed project document templates based on agile methodology.
• Developed partnership with the developers to guide through test process, implementation and change processes.
• Developed test cases and assisted in UAT to evaluate the performance of the system.
• Developed analytical reports using SPSS.

Environment: Microsoft word, excel, PowerPoint, Windows 2000, MS Visio, MS Project, SPSS, Java.

EDUCATION: Bachelors in Business Administration