SUMMARY

8 plus years’ experience as a dynamic Senior IT Enterprise Business Analyst/Technical writer with a proven keen grasp of interpersonal, relationship management, technical skills while leading technical and social media assignments that spanned small and larger fortune 500 organizations. Experience includes the successful demonstration of directing multi-cross functional teams to perform and document insightful assessment of current business processes, technical analyses, quality validation and the continuous improvement of the same while leading small, mid-size, and multi-million dollar projects through initiation to successful closure yielding cost savings results and long term sustainable efficiencies.

PRACTICAL TECHNICAL SKILLS

• HPQC Validation and Testing tools/Process Improvement Analysis
• SharePoint Enterprise Administration and Portal Design
• MS Office Pro. MS Project, and other project/resource management tools
• Provision and other System Interaction documentation application used for enterprise strategy, system interaction and work flow process models.

PROFESSIONAL EXPERIENCE

Confidential (Contract Consultant) 08/2011 – 01/2012 Validation Specialist Analyzed System Functional and Business requirements and developed and executed validation test scripts in HPQC and supporting documentation for the ITLL Service Management processes supporting the Service Management Architecture Repository Results: Provided critical ITLL script development necessary for the HPQC execution team

Confidential (Contract Consultant) 02/2006 – 04/2011 Project Lead and Enterprise Systems Architect/Analyst Over saw and directed the development and implementation of an enterprise wide IT Governance Project Management Compliance framework IT Controls portal and the supporting documentation yielding greater maturation of ITLL service management and delivery process and cost efficiencies throughout the organization. Results: Provided critical support compliance analyst and testing for IT Governance and their COBIT initiatives effectively reducing external auditing costs ($4m) and raising compliance standards throughout IT.

Confidential (Contract Consultant) 08/2005 – 1/2006 Global Infrastructure Integration/Change Management Senior Technical Writer PM Developed and managed project documentation required to support the business needs and standard operating procedure’s related to Aggregate Spend Compliance and Capacity planning. Results: Provide critical support to Global Infrastructure’s Service Management business initiative and create interactive courseware for Web-based and instructor led training.

Confidential (Contract Consultant) 01/2005 – 7/2005 Senior Technical Writer and Implementation Solution PM Key Project SME, Designed, developed and presented Instructor led training for CRM Leads responsible for implementing new Web-based HR/Benefits Solution. Results: Provided critical support to new and experienced Implementation Specialists assigned to ADP Clients. Created Training manuals and analysis tools designed to optimize on-time implementation.

Confidential (Contract Consultant) 9/2004-12/2004 Senior Technical Writer/Trainer Capacity Management Scheduling Tool PM Project SME for Capacity Management Development team, designed, developed, and presented Instructor led training materials for role-based user groups supporting the implementation of an enterprise-wide resource management, capacity planning and integration tool for Safety Assessment and the Capacity Management teams. Results: Provided critical support to Capacity Management and Integration Services project management.

Confidential (Contract Consultant) 08/2004 - 09/2004 Security Administrator/Tech Writer and Documentation Development Specialist Maintained user administration groups for ERP Portfolio Management system and maintained license requirement. Direct the QA support for NIKU User Administrator and license management. Results: Provided critical support to Global Infrastructure’s Service Management initiative.

Confidential (Contract Consultant) 03/2003 – 02/2004 NIKU Training and Documentation Development Specialist Enterprise Solution PM Lead the development efforts to define the training strategy, develop the courseware and present technical training, and administer other project management documentation per corporate standards. Results: Successful delivery of Pilot training for cross-functional business/project teams implementing the enterprise system wide NIKU 6.1.2 Financial & Project Management application.

Confidential 04/2001– 03/2003 Client Services and Training Manager SharePoint 2003 Internet Portal PM Project Management lead efforts in defining the SAP procurement to payment and Web-based e-commerce requirements to support sales and marketing. Oversee SAP security and user administration throughout Plants and corporate locations. Results: Eliminated a multimillion-dollar risk in using out-of-date business processes and not suited for Financial and ERP Best Practices. Streamlined the order-tracking process for the on line customers by 15%.

Confidential 12/1998 – 04/2001 Training Manager and HIS Security Admin HIS Client Services/Training Service Management PM Project Management lead efforts to assess and define documentation and training requirements supporting Security Access regulations. Managed and administered the Hospital’s training and security access management system for the clinical, financial, and overall management personnel. Results: Instituted a learning management and hospital information security access tracking system improving the hospitals ability to provide system security throughout the patient management and patient charting systems.

EDUCATION MISM, Masters Information Systems Management – IT Strategy and Governance Post Graduate Course work including System Development Life Cycle, Management Organization Behavior Post Graduate Coursework including Communications, Health Administration, Organizational and Human Resource Management (24 plus credits) M.Ed., Adult Education & Organizational Development MA, Psychology, Critical/Creative Organizational Learning B.A., Philosophy & Business Administration