Technology Management Consultant Resume

Confidential, Portland, ME Technology Management Consultant (State Government)

Managed competing responsibilities during concurrent, long - term projects such as:
State of Massachusetts: PeopleSoft Upgrade Project (6 months); State Medicaid Health Information Technology (HIT) Plan project (6 months), and Medicaid State Self-Assessment project (6 months)
State of Maine: Integrated Health Management System Quality Assurance Services (3.5+ years);
State of West Virginia: Medicaid State Self-Assessment (6 months)
Reconciled complex annual records that while completing SAS-70 (SSAE-16) audits for State Lotteries:
CT, DE, GA, KY, MA, MD, MI, NH, NY, OR, PA, VT
Authored comprehensive written reports:
State of Vermont: Department of Children and Families Independent Review of Document Management Software
State of New Hampshire: Liquor Commission Request for Proposal for the development of the Next Generation Technology Systems
Recommended key business and technology changes (strategic planning) for State government projects:
State of New York: Strategic Information Technology Planning for the Clerk of Westchester County
Produced analytics (MS Excel expert) and primary researcher for large-scale projects:
State of New Hampshire: Telecommunications Broadband Development
State of Maine: Integrated Health Management System Quality Assurance Services (3.5+ years)
Demonstrated ability to communicate effectively while reporting to three (3) principals
Routinely presented findings and/or reports to executive teams
Facilitated Joint Requirement Planning (JRP)discussions during large-scale assessment projects such as:
State of Maine: Pharmacy Benefits Manager (PBM) Readiness/Go-Live Assessment

Confidential, Washington, D.C. Assistant Web Editor

Responsible for assisting in the creation, editing, publication, and management of content for University web sites and other online communications
Creator/Writer for news articles, feature pieces, working with new media using HTML, CSS, Illustrator, and Photoshop
Light exposure to JavaScript and Flash
Facilitated cross-team/cross-department communication amongst writers, architects, business owners, implementers, and developers
Facilitated process improvements by engaging impacted parties and communicating new content processes
Creator of content for the content structure matrix requiring advanced excel skills, including some VBA
Maintenance lead for the synchronization between teams and creative content teams

Confidential, Bethesda, MD Technical Support Manager (Cosmeo Products)

Trained level I representatives according to Discovery s and/or Cosmeo s documentation
Managed problematic transactions from start to finish
Actively involved in weekly meetings to analyze strategic product goals
Delegated a sub-set of weekly duties to Tier II technical team
Sharpened communication skills by instructing non-technical clients during inbound calls
Improved technical writing skills while acting as the department s key report writer that maintained the desk level procedures

Confidential, Austin, TX Owner/Webmaster

Successfully self-taught Google ranking strategies; Most important buzz term iPod Repair once received first page responses
Managed growth - iPod Repair Guide used to receive over 1,000 unique visitors a day

Confidential, South Boston, MA Global Deployment Team/Executive Computer Support

Broadened knowledge of executive decision making while supporting CEO and executives for immediate support
Obtained valuable experience while using IBM s Tivoli software to assist in software rollouts to 33,000 users world-wide which often required bypassing cultural barriers
Supported end users by deploying off-site hardware/software upgrade stations
Actively involved in weekly meetings to analyize the best approach for specific distributions
Tested and implemented software package releases (Wise Wrapper), before their global deployments
Strengthened cost-benefit analysis by evaluation of spyware removal tools

Confidential, Boston, MA Technical Support

Improved time management skills while supporting real-time stock room that generated $48 billion annually
Sharpened process-of-elimination methodology in troubleshooting problems such as motherboard upgrades that caused monitors to turn off and printers that stopped working due to a shortage of available IP addresses
Coordinated remote support among six offices primarily using Mobile Automation software
Strengthened management skills in cost-analysis and hardware procurement choices

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