EXECUTIVE SUMMARY

• Dedicated professional with strong professional experience of close to 7 years and an MBA degree from SP Jain Center of Management (Singapore) along with a Bachelors degree in Computer Science
• Worked for globally reputed clients in the US across several domains such as Mortgage Loss Mitigation, Capital Markets, Banking and Telecom
• Worked with Infosys Technologies Ltd., as a Senior Associate Consultant
• Managed a team of 6 as a Process Manager with eClerx Services Ltd. in the Capital Markets domain
• Strong experience in Business Analysis, Project Management, Presales Support (creation/response to RFPs), Client Interaction, Conducting workshops, Requirement Gathering, Documentation management
• Extensive experience in Process Mapping and Reengineering of complex processes using modelling tools such as MS Visio
• Excellent knowledge, experience working with Waterfall, Agile, SCRUM and RUP methodologies
• Experienced dealing with Requirements/Change Management, Impact and GAP Analysis
• Adept in Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA.
• Solid project management skills with a successful track-record of delivering on time, on budget and as per the requirements and specifications
• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications
• Strong knowledge in writing Use cases and producing Use Case Model, Analysis model, UML diagrams (Sequence diagrams, Collaboration diagrams and Class diagrams) MS Visio and Rational Rose
• Defining Test Cases, reviewing and maintaining Test Scripts, interaction with team members in fixing errors and User Acceptance Testing (UAT)
• Hands on experience in working on Java/J2EE and Oracle (PL/SQL)
• Strong Analytical and Problem Solving skills and Multi-Tasking abilities
• Excellent Business Communication, Customer Interaction and Presentation skills
• Proven track record of achieving customer delight, corroborated by numerous appreciations

BUSINESS SKILLS

• Business Process Analysis(As-Is, To-Be Process Flows, GAP Analysis, Impact Analysis, Feasibility Analysis)
• Project Management(MS Project)
• Software Development Models(Waterfall, Agile, SCRUM, RUP)
• Requirement Elicitation Techniques(Joint Application Development Sessions, stakeholder interviews and workshops)
• Modeling Techniques(UML diagrams, Use Case, Activity, Class diagrams)
• Business and System Documentation(BRDs, FRDs, Use Case documents, Test Case Documents)
• Business Analysis(MS Excel, Power point)
• Excellent communication, presentation

TECHNICAL SKILLS

• Modeling Tools (MS Visio)
• Requirement Management (Rational Requisite Pro, HP Quality Center)
• Project Management (MS Project)
• MS Tools (Powerpoint, Excel, Word, SharePoint)
• Languages / Technologies (Java, J2ee, HTML, XML, SQL)
• Databases (Oracle, MS Access, DB2)

PROFESSIONAL EXPERIENCE CONFIDENTIAL DEC 2010 – TO-FEB 2012 Designation: Senior Associate Consultant Coordination of multiple country product Implementation and Integration for a reputed bank The objective of the Program was to consolidate the code base for various product versions being used in different countries and assess the Customisation, Integration and Migration needs for the same. The roll-out plan for different countries would also include the Impact Assessment for the Change Requests unearthed during the Solution Walkthrough phase.

Role – Integration PMO / Business Analyst Oct 2011 – Feb 2012

• Create country specific project plan in MS Project with inputs from various tracks (Functional, Integration, Migration, Testing, etc.)
• Manage schedule changes by communicating with respective tracks and merging their changes to the end-to-end plan
• Hold regular meetings with Track leads to understand Impact Assessment, inter-dependencies for new client requirements for respective tracks
• Consolidate costs/efforts for new client requirements by collaborating with various tracks
• Create and share Impact Assessment presentations with the client
• Facilitated, participated in BRD review and validation and helped procure sign-off from client
• Create, share and discuss Weekly Status Reports for the program with key stakeholders
• Create a visual Deliverables Milestones Plan in MS Visio for quick reference of stakeholders
• Create, share the SOW deliverables (in accordance with the E2E project plan) tracker with client with RAG status and appropriate reasoning
• Hold regular meetings with stakeholders and track leads to assess risks, issues and challenges
• Record meeting minutes and action items against individuals / teams and track them to closure

Environment: MS Project, MS Visio, Excel, MS-Word, MS-Power Point, SharePoint

End-to-end execution and Project Management for Mortgage Loss Mitigation of a major US Bank The objective of this project was to develop/support a system to incorporate the nuances of the HAMP initiative and assess the various Mortgage modifications applicable for different mortgages and offer the one making the best business sense for the bank based on borrower qualification

Role – Senior Business Analyst Jun 2011 – Oct 2011

• Documented understanding of Mortgage industry, specifically Loss Mitigation Domain and reviewed directives published by MHA-C
• Worked on HAMP initiative and various supplemental directives such as:
• Dodd Frank Certification
• Federally Declared Disaster Forbearance
• Administrative Clarificatiom
• Facilitated JAD sessions with development team and SMEs to validate that business requirements adhere to supplemental directives
• Actively involved in defining remediation process, identifying business requirements for re-run NPVs for REM loans
• Worked on requirements gathering for NPV calculations, Denial Letters, Trial Mod calculations
• Drafted specific business and technical requirements including Business Requirements Document (BRD), functional requirements, and Use Cases
• Tracked project milestones to ensure project was delivered on time and escalated issues when required.
• Created report template to provide Weekly Status Reports to senior managers and stakeholders

Environment: HP Quality Center, Excel, MS-Word, MS Project, MS Visio, MS-Power Point, SharePoint, Java, J2EE, SQL

Requirement Elicitation and Analysis for a US Telecom Major The objective of this project was to implement the core and customization requirements for the e-commerce portal of the client meant to improve the user friendliness of the portal and make it more intuitive for users to be able to browse through products/plans and place/cancel orders

Role –Business Analyst Feb 2011 – Jun 2011

• Understanding the functionality of the existing ecommerce application
• Create country specific As-Is and To-Be process maps using MS Visio
• Assist the Product owner in the creation of the Product Backlog
• Organize the Sprint planning meetings and create the Sprint backlog with the product owner and the development team in addition to noting sprint ownerships
• Conduct Daily Standup meetings to update product owners on progress and mitigate issues
• Capturing new Requirements through detailed discussion with client stakeholders and performing gap analysis to assess Functional and Non-Functional requirements for the core and localization releases
• Performing cost/effort estimations for Change Requests received from clients
• Presenting the updated costs to the stakeholders and obtaining signoff
• Documenting and managing the BRD and supplementing the same with functional Use-case Specification
• Uploading requirements to the Focal Point tool for maintainability
• Assisting the development team in resolving functional and design related queries
• Help the testers in creating test cases for testing functional/non-functional requirements
• Conduct Sprint Review meeting and document progress, action items and track to closure

Environment: Focal Point, Excel, MS-Word, MS Visio, MS-Power Point, SharePoint, J2EE, XML

Requirement Gathering, Analysis and Management for a premier Mortgage Company in US The main objective of the project was to automate the loan origination process. This was done by supervising direct project activities to ensure high quality results with a pre-defined budget and time.

Role –Business Analyst Dec 2010 – Feb 2011

• Defined the feasibility, scope and project schedules, with the help of project meetings, walkthroughs and Inspections
• Gathered all the business requirements via meetings and discussions with Managers
• Authored Requirements documents, Use Case Specification documents, Systems Requirements Specification (SRS) along with the technical staff and developers
• Worked with Requisite pro to document and analyze the requirements
• Facilitated JAD sessions with SMEs and business analysts from the other systems for a detailed analysis and a better understanding of impact on different systems
• Created Business Process charts and images using MS Visio
• Created Functional Requirements documents for the impacting projects
• Worked as an Interface/link between teams and users who were involved in the application development
• Used guidelines of the Rational Unified Process (RUP) to strategize the implementation of this process in different iterations of SDLC
• Observed the design, code and test plan walkthrough done by the development team members
• Used MS Project to manage Schedules, deadlines and resources and collaborate on the project

Environment: MS Project, MS Visio, IBM Rational Suite, Use Case Diagrams (USD), Rational, Unified Process (RUP), MS Office, Windows NT/2000

CONFIDENTIAL, MUMBAI (INDIA) DEC 2009 – DEC 2010 Designation: Process Manager Practice Management:Project Managing / Setting up the Consulting Practice of close to 280 FTEs The objective of this project was to find out the building blocks for setting up a consulting practice to provide consulting services to clients in the area of Capital Markets Middle Office and Back Office operations processes

Role – Project Manager Jun’10 – Dec’10

• Identifying the requirements for setting up the practice, creating an execution plan and establishing ownership for different stakeholders
• Developing the project execution methodology (5Es) to be used for all consulting assignments
• Identifying and maintaining an inventory of deployable resources, skills and training needs (and delivery) in liaison with KM

Environment: MS Project, MS Visio, Excel, MS-Word, MS-Power Point, SharePoint

Consulting Support for various engagements The objective of this assignment was to provide end-to-end execution / Project Management support various consulting assignments (for e.g. Review of KYC Department of a major US Bank, Global Loans Operations of a large US Investment Bank)

Role – Associate Consultant Apr’10 – Jun’10

• Liaising with on-site consultants to understand existing state of business and client expectations
• Create project plans in MS Project clearly listing out activities to be performed throughout the course of the assignment
• Help the Senior Consultant in coming up to speed on the Consulting process to be followed and the artefacts to be produced at each stage of the engagement
• Assist the consultants in determining and documenting the To-Be state for client business
• Create multilevel process flows using MS Visio to depict existing for proposed process flows
• Analyse each process step, identify non-value-adding activities and categorize inefficiencies as human, process and system
• Come up with prioritized and categorized recommendations on resolving process inefficiencies with help from Senior Consultant and recurring discussions with business
• Structuring / creating interim and final project reports and/or presentations
• Participate in end project presentations and help procure signoff on the final report/presentation from the client

Environment: MS Project, MS Visio, Excel, MS-Word, MS-Power Point, SharePoint

Providing Presales / FinSalesSupport for RFP response and Creating pitch decks

Role – Associate Consultant Dec’09 – Dec’10

• Playing a pivotal role in solutioning, requirements gathering and managing onsite-offshore coordination with the Front Sales team
• Understanding requirements and expectations of the clients from every meeting
• Conceptualizing service capabilities to meet client requirements and work with the SMEs on building the same
• Creating pitch decks for ad-hoc and planned meetings between the Front Sales team and client stakeholders
• Responding to RFPs and creating pitch decks for major capital markets clients
• Managing the team as a part of the Business Development team in planning and executing daily activities
• Mentoring Associate Process Managers, Senior Analysts and Analysts in the team and helping the new joiners on-board quickly
• Handling important client visits end-to-end starting from logistics planning to setting and sharing the meeting agenda, creating detailed pitch decks for all the sessions and incorporating service demonstrations in addition to scheduling client floor-walks

Environment: Excel, MS-Word, MS-Power Point, SharePoint

Achievements:

• Handled important client visit end-to-end leading to new business worth $600K
• Cleared the “Equity Derivatives” module of the NCFM certification programme
• Cleared the “Financial Markets” module of the NCFM certification programme
• Understanding of Capital Markets (trade lifecycle, derivates like swaps, options, forwards etc.)

CONFIDENTIAL, MUMBAI (INDIA) MAY 2007 – NOV 2008 Designation: Software Developer Requirement Analysts and Development Coordination for Online Bonus System.

Role – Business Analyst May’07 – Nov’08

• Led the Indian contingent of the OBS(Online Bonus System) project team in the GTS division
• Assist the Product owner in the creation of the Product Backlog
• Translate User Stories into business requirements using Use Cases and UML diagrams
• Communicating the business requirements to the development team
• Co-ordinated with various teams as a part of the project activities
• Organize the Sprint planning meetings and create the Sprint backlog with the product owner and the development team in addition to noting sprint ownerships
• Followed the iterative system design and development using MVC architecture and Java and J2EE framework
• Conduct Daily Standup meetings to update product owners on progress and mitigate issues
• Actively involved in estimations and quality assurance of the deliverables
• Conduct Sprint Review meeting and document progress, action items and track to closure
• Report Sprints progress to the business in the regular Scrum of Scrum meeting

Environment: Excel, MS-Word, MS-Power Point, SharePoint, Java, J2EE, SQL, DB2, DB Artisan

Achievements:

• Received appreciation for successful implementation of a complex timeout module from the stakeholders in the US and the UK

CONFIDENTIAL, MUMBAI (INDIA) MAY 2005 – MAY 2007 Designation: Assistant Systems Engineer System Development and maintenance of Subsystem Control Facility

Role – Business Analyst May’05 – May’07

• Gathered and analysed client requirements and implemented the solutions on the Non-Stop Tandem Systems
• Integrated the solutions within a product release cycle and released SPRs(Software Product Revision)
• Accepted defects raised by the client on various products of the SCF family
• Provide initial analysis of the defects to the stakeholders including the justification for the severity classification and expected time of fix for the defect
• Plan for new product releases based on no. of defects and new features added to a particular version
• Implement new product features using the proprietary TAL programming language
• Perform functional and regression testing for the new developed product revisions
• Mentor batches of fresh entrants to the account by planning and conducting technical trainings as a part of induction

Environment: Tandem Non-Stop, HP Open view, QualityCenter, TAL, DB2

Achievements:

• Received account level appreciation for achieving reduction in ramp up time by more than 50% for fresh entrants by devising efficient induction process
• Received special appreciation from HP for achieving customer delight through prompt and outstanding communication leading to reduction in defects registered by 30%
• Received special appreciation for taking many trainings in Core Java and Nonstop Technology in the HP account
• Received account level appreciations for outstanding project performance

PROFESSIONAL CERTIFICATIONS

• Completed Infosys “Finacle e-Banking – Functional” certification with 93% marks
• Completed “Equity Derivatives” module of the NCFM programme securing 95% marks
• Completed “Financial Markets” module of the NCFM programme securing 90% marks
• Completed the SCJP 1.4 certification exam securing 80% marks

EDUCATION

MASTER OF BUSINESS ADMINISTRATION – IT MANAGEMENT

• Awarded the Dean’s List Candidate for academic excellence
• Devising a strategy to enable CEMBS to become the market leader in the ERP implementation of Microsoft Dynamics Applied Research Project
• Study of Shipping Industry in Singapore "An Exports Logistics Perspective"
• Awarded the best ARP project of the batch in a Corporate Event attended by distinguished corporate guests
• The research paper was published by Social Science Research Network (SSRN’s) website

BACHELOR OF TECHNOLOGY – COMPUTER SCIENCE AND ENGINEERING