SKILLS SUMMARY

• 12years professional achievement in user experience design, business development, information architecture, content management, and communication.
  
• Hands on experience creating information architecture, persona documentation, workflows, wire-frames, prototypes and front-end development.
  
• Proven track record in leading user research initiatives grounded in principles of cognitive psychologyandtranslating findings into design decisions.
  
• Business analysis, including researching, analyzing, and documenting business goals based on information gathering sessions with clients/stakeholders and project team members.
  
• Experience designing, planning, and executing projects the management and organization of large volumes of content.
  
• Experience collaborating with project owners and developers throughout the project lifecycle to ensure successful project outcomes.
  

PROFESSIONAL EXPERIENCE

Senior User Experience Architect – 2012 - Present
Confidential

• Work within a dynamic agency environment to develop Information Architecture solutions for Fortune 500 Clients.
• Conduct problem analysis for a wide array of use cases for web and mobile applications.
• Develop annotated wireframes anduser flowsfor consumer-related web and mobile telecom applications including wizards and other high-profile site elements.
• Develop designs based on business, customer and brand priorities.
• Present ideas directly to clients that detail user-specific benefits.

Senior User Experience Designer – 2011 - 2012
Confidential

• Provided Information Architecture and User Experience analysis for business-to-business and business-to-consumerweb applications.
• Conducted in-depth end-user interviews to ascertain most common use cases.
• Designed actionable persona documents.
• Developed Information Architecture strategy for proprietary software applications for insurance and financial institutions focused on asset tracking and inventory maintenance.
• Assisted in the clarification of business requirements to ensure user experiences that benefit users and business owners.
• Participated in Agile software development cycle.

Senior Information Architect& Founder – 2004 - 2011
Confidential

• Responsible for day-to-day business development, design production and technical development of user experience design consultancy.
• Created wireframes, user profiles, and multimedia content management planning for the Joint Centers for Political and Economic Studies and National Highway and Transportation Safety Administration.
• Created site information architecture for consumer facing applications in public relations and retail.
• Designed digital document repository for historical collections.
• Conducted end-user research and developed persona documentation.
• Provided strategic business communication consultation.
  

• Hired by this former client to serve as primary spokesperson for Nashville’s first university.
• Oversaw public relationsfor theStieglitz Collection of Modern Art, the South’s most valuable collection of modern art.
• Designed and implemented integrated online and offline communications strategiesthe goal of retaining, attracting and engaging donors.
  
• Led University-wide rebranding effort.
• Created communications strategyyielding a 75% increase in fundraising through new partnerships with public and private sector organizations anda 200% increase in admissions applications.
• Reestablished university’s magazine after 15-year dormancy increasing contributions by 26% after initial publication.

• Served as liaison between Office of Marketing & Communications and the Chief Information Officer in the effort to create and deploy web applications of high utility across the life cycle of various constituent groups.
• Redesigned the web site based on assessment of constituent and business unit needs.
• Modernized communications with constituents through tools like an alumni portal.
  

Senior Web Producer – 2000 – 2001
Confidential, New York, NY

• Produced multimedia projects from proposal through delivery for global accounts at thisinteractive agency.Createdsitemaps, site taxonomiesand coded prototypes.Researched and developed wire-frames for web and kiosk projects.
  
• Managed team of designers and programmers from concept through launch.
• Delivered projects on time and within budgets averaging $2.5M.
• Developed wire-frame designs and key workflow diagramsfor Museum of World Religions Taipei, Taiwan installation, Seattle-based Experience Music Project historical timeline, Shisedocosmetics New York in-store kiosks, Princeton Review, and LexisNexis.
  

Interactive Producer – 1999 – 2000
Confidential, Jersey City, NJ

• Managedand developed multimedia content at this investor relations and corporate news service.
  
• Assessed and revamped investor relations sites based on site metrics and user testing.
• Developed front-end programming for prototypes.
• Managed web portals to client investor relations departments of Exxon Mobil and United Water of New Jersey.

• Conducted financial analysis of Securities and Exchange Commission filings as well as phone interviews of mutual fund managers so as to ascertain investment strategies.
• Established and edited publication that eventually grew into core client offering with maximum annual revenues of $1.4M.
  

EDUCATION

Master of Arts in Educational Communication and Technology
Certificate in Financial Markets
Master of Arts emphasis in Art History
Bachelor of Science in Mass Communicationfrom

Photoshop, Illustrator, Premiere, Soundbooth, InDesign,Visio, HTML5, CSS3, PHP, MySQL, JQuery, Wordpress, Joomla, Google Analytics, Omniture, Final Cut Pro, After Effects, Motion, Microsoft Project, iRise, Sharepoint, Visio, Axure.

LINKS and PROJECT ROLES

Confidential- Senior User Experience Architect and content developer for high-profile wizards and other user processes.
Confidential- Information Architecture and content development.
Confidential- User Experience and Information Architecture.
Confidential- Co-Producer, User Experience Design of website and the Seattle museum’s kiosks.
Confidential– User Experience lead in the effort to develop proprietary software for the firm’s institutional investor clients.
Confidential– User Experience lead in the effort to develop proprietary software for automobile dealers and insurers.

Finance and Markets, Mandarin Language Study, Yoga, Photography, International Road Travel, Snorkeling, and Music of All Types.