Business Analyst Resume PA - Hire IT People

BUSINESS ANALYST / PROJECT MANAGER

I have a successful record as a Business Analyst and Project Manager along with a solid work history. I excel in all phases of the gathering business requirements, creating USE cases, performing GAP analysis, project planning, UAT, working with clients, and acting as a liaison between the customer and our in-house development team. I possess solid experience with business systems analysis, project management and web development. I have excellent communication skills and am available immediately.

TECHNICAL SKILLS:

Crystal Reports, MS Project / VISIO, Caliber RM, Mercury 9.0, SQL / SQL Server
Oracle R12 / SAP, MS Access, MS Excel / MS Word, MS SharePoint
JavaScript, MySQL / PHP, HTML / CSS
Business / Systems Analysis / UML Use Cases
Creating Business Definition / Functional Specifications
Project Management / Full Project Life Cycle
SDLC Methodologies (Agile, Iterative, Waterfall)
QA / Test Planning / Support / Consulting
Web Development / Documentation / End-User Training / SEO / SEM

PROFESSIONAL EXPERIENCE:

Business Analyst / Project Manager Mar. 2002 – Apr. 2012
Confidential, Philadelphia, PA

During the long tenure worked on various projects including online web applications including e-commerce websites, database-driven websites, financial system applications, business applications, and CRM systems. Led JAD sessions and acted a project leader when needed.
Performed GAP analysis on external projects. Worked with external clients on gathering business requirements and documented internal business processes for our in-house team. Worked on process diagrams as well.
Acted as a Project Manager on various internal and external projects. Defined project scopes, creating the project plans, managing time lines, creating the WBS, creating the budget and managing change order requests.
Participated in the QA process and the creation of USE case scenarios for our in-house development team. Assisted in UAT to ensure a high-end quality product.
Created business requirements documents on both external and internal projects including both functional and design.
Worked directly with the end-users both externally & internally to meet these objectives.
Collaborate with both external and internal departments throughout the SDLC to resolve any issues on both business and web-based applications.
Acted as a liaison between the end-user and our in-house development team to address any issues and concerns as they pertained to the project. Addressed any budget concerns as well.
Developed partnerships with the clients to assist them throughout the SDLC. Proactively researched and identified new technologies to enhance both their existing and new applications.
Performed web development services on an as needed basis on applications utilizing PHP, HTML, MySQL, JavaScript & CSS. Handled SEO & SEM for external clients.
Provided daily technical support to both internal and external end-users on both business and web-based projects. Assisted in troubleshooting their requirements to optimize their existing systems.
Participated in end-user training and the creation of training manual documentations to ensure a seamless integration of the new system.

Business Analyst / Project Manager Mar.1996 – Feb. 2002
Confidential, Horsham, PA

Worked closely with process end-users to define and document appropriate processes. Acted as liaison between business area and systems team.
Translated the business requirements into web application specifications. Projects included both internal and external projects / both web-based as well as business applications.
Planned, coordinated, and tracked the project scope, progress of the project, the budget and the schedules of the project to ensure success. Created the project plan and assessed the risks, resources and strategies for implementing the project.
Responsible for identifying, assessing, and documenting the business requirements as well as recommending business priorities and advising the business on options, risks, and costs.
Developed use case scenarios and assessed the customers’ needs to troubleshoot problems.
Ensured that the requirements documentation is easily translated into test plans, providing relevant test scenarios for the testing team and ensuring the appropriate testing plans have been completed by the QA staff.
Documented business processes through standard process flows and charting techniques.

EDUCATION - B.S.B.A. – Computer Information Systems & Finance

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