Business Analyst Resume Harrisburg, PA - Hire IT People

Education Master of Leadership & Business Ethics Bachelor of Human Development & Family Studies

Work Experience

Confidential, Harrisburg, PA 2004-2010 Business Analyst, 2006-2010

Provide technical and business support to schools, lenders, Agency sales executives and remote clients with regards to the Agency's mainframe and systems.
Responsible for the demonstration, installation and training on various products and services provided.
Recommend enhancements or new products and services as the need arises within the industry.
Assist with the development of individual lender and school plans/proposals and strategies to promote AES products and services.

Supervisor, 2005-2006

Create, edit and facilitate workshops and seminars for financial aid staff and college students in an effort to reduce student loan default by promoting financial literacy. Audiences ranged from as low as five to as much as 500.
Assist in the product development for the Agency's financial literacy website YouCanDealWithIt.com and its related products.
Responsible for the supervision of call center staff and the scheduling of call center campaigns.

Customer Service Representative, 2004-2005

Counsel borrowers in resolving delinquency problems in a professional and dignified manner.
Conduct skip tracing research in an effort to locate borrowers with outstanding claims.

Confidential, Harrisburg, PA 2002-2004 Supervisor

Responsible for scheduling and maintaining effective operations within the hotel restaurant.
Oversee the handling of monies within the restaurant as well as the inventory of food and beverage.

Confidential, Harrisburg, PA 2002 Intern, Division of Education and Community Services

Assist in workshop presentations regarding responses to bias-related incidents.
Attend state wide inter-agency task force meetings to combat prejudice and discrimination.
Develop resource database tracking education cases for Commission investigators.