Objective: To obtain a fast-paced, challenging Senior Business Analyst, Project Manager or Coordinator position with opportunity for upward advancement.

Summary: I have over 10 years of experience and thorough knowledge of the ERP system . The majority of my career has been spent working on the Supply Chain, Sales Order, Manufacturing and Logistics, Distribution and financials, providing both functional and technical support to the users with relation to each company's business needs. The Modules I have comprehensive knowledge of are: Supply Chain, Inventory, Manufacturing, GL, AP, AR, and Property Management, I have also provided 1st, 2nd, and 3rd level support for applications involving Supply Chain, Manufacturing, and Inventory, Financial modules, therefore acquiring a wide range of proven expertise in . I create a Excellent relationship with the customers and help them understand the system. I am a dynamic, independent, creative and highly motivated Leader with strong analytic, interpersonal, strategic and communication skills that thrives in fast-paced and rapidly-changing environments.

Technical Skills:

• ERP: Financial, Logistics, Manufacturing, Distribution, Supply Chain, Property Management SAP ECC Version 5.0 (MM03)
• Training:Trained new users and as well as seasoned users within the system
• CRM: ACT
• Monitoring: Tivoli
• Database: SQL, Hyperion
• WMS: Manhattan Associates PKMS

Professional Experience:

Confidential June 2007 -Present Business/Support Analyst for version 8.11

• Lead business/Support analyst for 3 independent regional REIT's.
• Provide day-to-day JDE production support ensured that related issues are properly resolved efficiently.
• Responsible for developing and implementing new methods and procedures that met and surpassed the requirements of new and existing projects. Projects involved highly complex systems such as ALF and Yardi.
• Conducted thorough assessment of existing systems and recommended technical improvements (e.g. performance upgrades).
• Investigate Posting Batch, Business Unit and AAI Failures within JDE.
• Contributed new ideas and found solutions to business challenges through the optimization of the system.
• Provided detailed documentation of system specifications, including system installation procedures, system backup and recovery techniques, and system test methods.
• Established business case scenarios and assisted the project manager and individual department heads in building acceptance of new proposed program modifications, methods, and procedures.
• Conducted and provided complex cost/benefit analyses for multiple projects, methods, and procedures.
• Responsible for defining system objectives and design specifications in collaboration with senior business analyst and/or project manager.
• Enhanced system efficiency by analyzing and revising existing system logic issues. Produced and introduced documentation which enhanced system efficiency. Responsible for the creation of documents and analyses to ensure optimum equipment performance.
• Managed conversion procedures and system implementation plans, including user training and orientation.
• Aided the company's controller with the preparation of financial reports including cash flow statements, income statements, balance sheets, etc.
• Responsible for the preparation and customization of various models including financial accounting models, business unit set-up models, sales order models, inventory models, etc.
• Provided leadership and professional guidance to departmental managers and less experienced personnel.

Confidential Sept. 2000 - May 2007 ERP Support Manager Manufacturing/Distribution/Supply Chain v7.3 & One World

• Sole lead system/business analyst for the conversion of Douwe Egberts's legacy system, Glovia, to World.
• Responsible for overseeing and transferring Douwe Egbert's data from the World system onto Sara Lee's One World system. Maintained the data integrity throughout the merger, and enhancing the Supply Chain and Manufacturing Modules between both groups.
• Created mapping documentation for the transference of data from the system to SAP ECC Version 5.0 (MM03). Responsible for conducting testing in the Material Master (SAP).
• Maintained logistics/planning processes in support of business unit's initiative.
• Worked with the on-going business process improvement team that successfully generated savings and benefits by employing a formal methodology to evaluate and improve division's business practices and processes.
• Maintained Multi location/Lotcontrol Process for outbound/Inbound Batches.
• Worked with Stakeholders and individual users to develop functional requirements for the financial modules, Supply Chain and the ManufacturingModules within the system.
• Lead all support efforts after the implementation including functional/technical support for all issues within the system. Accountable for user security within the system while meeting the requirements for Sarbanes-Oxley Standards.
• Partnered with key departmental managers in seeking and developing opportunities that increased the overall effectiveness of the software system to better meet business needs.
• Recommended enhancements and modifications for software Such as upgrades and pathes, as well as business policies for software utilization and user procedures. Conducted system enhancements and modifications while working closely with the Q.A. staff.
• Responsible for developing customized reports utilizing (World Writers, Fastr, and Star).
• Actively represented the business planning perspective for IT in cross-functional meetings
• Investigated and resolved issues within Supply Chain module as well as WMS (Warehouse Management System) software.
• Maintained ACT (CRM) Database and provided over 150 end-users with training in and ACT.
• Responsible for high levels of analytical analysis used for resolution of business issues.
• Received outstanding performance reviews for superior leadership, contribution of new ideas and solutions to complex challenges.

Confidential July 1996 - Aug. 2000 Level 2 Systems Support Help Desk Manager

• Managed 8 analysts for IBM's E-commerce division.
• Lead team responsible for monitoring the traffic of data. Accountable for the performance of a server farm comprised of 1300 servers.
• Implemented server system backup and recovery on a daily basis.
• Monitored and supported multiple platforms, including but not limited to, Oracle, Microsoft servers, Unix servers, Sun servers and AS400 mainframe.
• Monitored and maintained network interfaces using Tivoli.
• Responsible for training new analysts.
• Provided post-support of Xylan switches located in the server farm.
• Lead team of top producers. Team maintained the highest performance goal percentage, which exceed IBM's 100 percent goal by 23 percent.
• Promoted from analyst to manager within 6 months of joining the company.

Certifications:

• PMP Certification (In Process)
• / A/R, A/P, Fixed Assets, General Accounting, Sales Order, Distribution, Manufacturing, WMS, Advanced Pricing, & Inventory
• Six Sigma Software Yellow Belt
• IBM Training and Certification in SQL
• IBM Training and Certification in DB2
• IBM Training and Certification in Tivoli